OnTracReviews 1,481

OnTrac is the most inconvenient delivery company I have ever dealt with. I don't even know how they're still in business... I have had two deliveries delayed for more than 7 days ordering items just days apart from each other from two separate addresses. My first package was delivered after I was lucky enough to get a call back from customer service, the second pictured below has been getting "delayed" every single day. I don't mind the delay as it is expected during this time, but OnTrac keeps on saying that the package is going to be delivered "today" on their tracking site then changes it on the same day it will be delivered "tomorrow"... So you wait a whole day for nothing... As this is the season of giving and porch thieves, I try to be home as much as I can to receive deliveries. I wish they would just give a more accurate date on when it will be delivered and go with that instead of updating the delivery to say it will be delivered "today" to no avail. My UPS and Fedex deliveries have been more accurate in telling you the customer when items will be delivered and while it may take longer than expected, at least it is accurate. To companies using OnTrac out there, please NO MORE! It's inconvenient and makes me rethink about buying from you again.

My second experience with OnTrac, and similar to the first. Unlike other major shippers there's no information on shipment progress. Other shippers post accurate information about shipment date, expected delivery date, and intermediate stops... etc. Phone call to customer service was useless. The person just read to me what I was reading on their website, which was not accurate on shipment date, no delivery date... nor any details. They have NO information about the progress of a shipment. The only feature that they offer is to let you know it was delivered. My first experience was I got a message saying my "shipment was left at the gate", and not at my front door as I requested. I have NO gate! I searched and found a box half buried in snow on the curb next to my driveway! No attempt to even knock on my door! OnTrac was chosen by the vendor I made a purchase from, but never was told the shipper until after ordering. So I partially blame that vendor for using OnTRac, rated among the worse by reviewers. Customer NO Service!

I don't think I've ever had my packages delayed everytime I use their service except for OnTrac
Everytime! Not even the post office who was defunded is this slow! And what I hate is that it seems all my recent purchases use this damn shipping service. Everytime my package gets to Commerce CA my package ends up being "delayed" there for at least a week THE CITY IS LITERALLY 8 MILES FROM WHERE I LIVE! How how does this happen every time. I wish they'd go out of business.

EVERYONE - whomever your vendor is that is using OnTrac EMAIL them. Ontrac doesn't care. I get nervous everytime a vendor ships to me via ontrac. Here we are again my package is delayed for a week now. Everyday I see "shipping delay". My package is a hour drive away. Email the company that is USING OnTrac, hit them up on their socials. Do everything you can to help loose ontrac customers. It's not OnTracs fault that everyone that works there are incompetent rejects, its companies trying to save a buck by using them. I mean seriously I dont know how OnTrac is still around, theres so many options and examples great delivery logistics, then you have these trashcan people lol.

I don't even know how they are staying in the business with their unreliable service and dishonesty. This is not my first encounter with them. They constantly misdeliver and lose packages, but tell you they were delivered. My last encounter with Ontrac which is still ongoing, they said my package was delivered which wasn't and when I told them I had five security cameras including two front door cameras to show both my driveway and front door (part of street in front of my house), they all the sudden changed the story and said my package was retuned to the sender... a lie. When I contacted them again, this time they said it was still in the warehouse after a month later! Now they tell me the tracking detail is wrong! While I'm still dealing with this issue, another package from different retailer went missing! Their tracking shows the package was delivered several days ago... a lie again. I might just have to stick with Amazon shopping...

Over the years they have been used (not by my choice, but whoever/whatever i was shipping through) I think in order to work here you have to answer all the questions wrong and they make sure these people don't or even know how to to deliver anything. Most recent, family ordered me and my kids some stuff for Thanksgiving. They paid the 2 day shipping rate. Its now almost mid December and still nothing. First delivery/order was somehow lost in transit/facility (in other words, someone stole it) so a new one was shipped out. My delivery was suppose to be a week ago, still haven't received it. Delivery date somehow keeps getting pushed back (day 5 of this now) and most likely when the box/items get delivered, it'll be damaged and most likely left right by the main road instead of the front porch like others from this company have been delivered before. Don't use this place. Dumpster fire of a delivery service

My order was placed on November 27th. They did not ship until November 30th. From November 30th until present which is December 9th, I receive a daily e-mail updating the delivery date as 12 PM the next day. They just change the date in a loop. They do not answer the phone in ANY department. Their message offers a call back,,,, Nope! Not happening. I just got the next e-mail,,,, it will be here tomorrow, for sure. LOL By the way, this shipment is usually an over-night delivery on their normal route. Again, LOL! Seriously I wonder where my package is.