OnTracReviews 1,481

I ordered a very expensive motherboard for my pc set up. I have a ring security system that has a 100% view of my patio as well as the neighbors. The package was claimed to be delivered at 3pm. I was home at this time until 4 o clock and my ring videos have no record of even an attempt to deliver it. I called OnTrac to see where my package was. The rep told me they couldn't ping the driver due to Newegg policies so I contacted Newegg. To my surprise there turns out to be no such policy. So I called OnTrac back to explain and the rep told me that they CAN ping the driver but cannot open an investigation without Newegg's approval. VERY STRANGE AGREEMENT. Why protect dishonest employee's unless you're a corrupt business hiding something. I'm clearly not alone so hopefully this business gets shut down.

Packages sent via OnTrac rarely if ever show up, especially when marked 'delivered.' Customer service is non-existent. It's baffling to me why anybody would send anything via OnTrac. Avoid if it all possible.

My items got delivered to the wrong address and three days in a row I keep calling them and they were lying to me that investigation is being made. The third day when I wanted to talk to a manager whose name was Jessica she told me that the items got delivered to the right address and the investigation is closed. What a worse company and customer service. I told her that I have two cameras at my door and never got anything. She was keep repeating the same thing over and over like a robot. I even never heard of them. Worse customer service and company I've ever had experience with

I honestly don't know if the drivers for Ontrac are just lazy or if they're full blown thieves, stealing anything they can, but I have NEVER had FedEx, ups, usps or DHL say a package has been delivered to me when it actually hasn't. In ONE year, this has happened with Ontrac SEVEN times.

There's no way this is just an accident that keeps happening over and over again. I can't even order from some of my favorite online stores anymore (I used to order from Sephora weekly and they're now losing my business because of this trash delivery service they use), because some of them, for some unknown reason, use Ontrac.

If you see that Ontrac is delivering your package, set expectations very low. In fact, just assumes it's not coming and you're going to have to wait at least an extra week for the company you ordered from to replace your order (and sometimes that won't come either).

Absolutely WORTHLESS, criminal "service". Stay far away!

Never received package contact them many times they said it was going to escalate. No ever called me back I had to keep calling them and at the end they told me that they had delivered it and that their job was done to contact the sender.

An Ebay seller shipped my order via Ontrac. When it didn't arrive, I checked the Ontrac tracking. It said that I had "refused delivery," which was false, and that the package had been returned to their distribution center. Later, Ontrac tracking said that my package had been re-routed and delivered--again false--listing only the city and not the street address where the alleged delivery had taken place. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. I would not recommend or use Ontrac when shipping or ordering a package!

I order from Staples periodically and they insist on using OnTrac. The OnTrac drivers are lazy and dishonest. First, they never ever come to the door. They leave every delivery on the street, at the bottom of our very very long very very steep driveway. And the drivers lie: twice they have claimed that the delivery was signed for, except they got our names wrong and we didn't sign anything because they never came to the door for us to sign for anything. And once they claimed they couldn't get to the house to deliver the item because of the gate across the driveway - except there is no gate across our driveway. None.

DO NOT USE ONTRAC.

And I only gave the one star rating because this site does not allow you to give no stars.

Nothing but bad experience w/this company. Turned a recent Amazon order into a he said-she said back and forth with the vendor who I ordered from. Email communication w/On-Trac was one-way. Their "reports" indicated pkg delivered at 11pm in a location very hard for any thief to access let alone deliver. This was a $65 order of kitchen item. 24hrs later I emailed he company with no response. 4 days after supposed delivery I called customer and spoke with a rep who was minimally of value and sounded disgruntled & nonchalant as if she has heard this type of feedback all too often. To date no update from On Trac ever provided. If I had known of On Trac's reputation I would cancelled the order altogether. A embarrassingly low level of customer service received.

Ordered ink cartridges from 2 separate retailers on the same day & BOTH shipments are "Delayed" for 4 days now.
No explanation.
OnTrac is the problem.
On-line retailers should stop using this shipping company completely.

The person in the phone manager system provides you options of using their call back system if not the tone of the voice then changes and has a tone that the person is annoyed that you are choosing to remain on the line for the next available agent. Bad PR in my opinion.

OnTrac sucks so bad, they are the WORST delivery service I have ever dealt with. I ordered from Tilly's and unfortunately they use OnTrac for delivery. OnTrac said they delivered the package on December 6th 2020, but not to my door! I didn't receive anything. I had to call OnTrac two times. I was told "they were opening up an investigation". They never called me back to update me on anything. This all happened on a Dec 10th, 2020. Since that time I called and never got through. Then finally today 1/12/2021, I finally spoke to someone she then told me"we sent the driver out to see if he could recover the package, but it wasn't there". Well duh it's wasn't there someone got some free clothes! Horrible customer service and people are so rude! This company sucks $#*!!

Ordered several items from Anthropologie. OnTrac claimed to have delivered "to the front door" at 9:43pm on New Years Eve. Seriously!? There is no package. There is no message with a picture for proof. There is no delivery person on my security camera feed. Nobody came to my house at nearly 10pm on New Years Eve. A total sham. Anthropologie said they have been having issues with this carrier but have yet to figure out what to do about the undelivered packages. They asked me to wait a few more days. For what? I contacted OnTrac but they have not replied to my email regarding this. I hope OnTrac likes the pink fuzzy slippers, sunscreen and medicine pill container I bought.

They are the WORST delivery service company, absolute worst. They have left packages propped against the garage door completely visible to the street, and also at the edge of the porch without even coming onto the porch or ringing the doorbell. No way of knowing the packages have been delivered and package theft is at an all time high everywhere. They do not care about Customer Service at all. I am 78 (almost 79) on a walker, no car, don't drive, so I have to use Online Shopping and I hate that Walmart uses this delivery service. They don't respond to emails and they do not answer their phone.

This review isn't enough space to give the full details on OnTrac? Bottom line is, if you want something to get to its final destination, DO NOT USE OnTrac. UNRELIABLE & UNPROFESSIONAL. No accountability. And we still haven't received our package after speaking to 3 agents and someone named Brett, who said he was a "Manager"? UNBELIEVABLE! Don't waste your time or your money? A believe me, it hasn't been only one experience? There have been several?
I didn't want to give it even 1 star but it won't allow no stars

Whats going on with on track they rob a lot or dont know how to use there scanning system. I ordered fashion nova items for xmas gifts i recieved one in the morning from fedex but ontrac never left my items at my front door in the evening the way they said they did in the system. How is it that people stole it or whay happened because we were home and my bf went to the bank at 4:15pm and items were left at 4:11pm it says i didnt get email until 8:26pm. Hmmm idk ontrac isnt trusty at all

I ordered from Tilly's and was sent information that the order was sent to OnTrac for delivery in 3 days. The delivery has been updated (i. E. moved to the next day) 4 times. When I called OnTrac's 800 number, waited on hold 25 minutes, they informed me that I could drive over an hour away to their warehouse to pick up the order there! REALLY! Otherwise they will call back to tell me when it will be delivered. My grandsons may not have their Christmas present on time though Tilly's site said 3-7 days delivery. I ordered 10 days before Christmas.

3 packages in 4 weeks from 3 different retailers not one was delivered from ontrac. 1 package has been changed delivery time 13 times and apparently sitting in Vancouver but I'm not allowed to pick up. Another package stated delivered but even with camera proof that was a lie I was told not to call or email them about that situation they would "talk to driver and get back to me, do not email more then once" they said... last package once again delivery date changed. They refuse to deliver to my address and sadly I'm stuck with out items and money lost. I absolutely say retailers need to tell you if they use this shipping company, I for one would run and never order if I had known in advance.