OnTracReviews 1,481

I would rate this company 0 stars but I guess this website is generous Avoid at all cost legit. Pay the extra money to UPS, FEDEX, POSTAL SERVICE. Driver legit did want to find my apt so he noted my package as refused. I'm like cool it's one of "those worker". Got a new est. Date. Nope! Another delay for what ever reason. Got a new one date and again a new reason for a delay. Just got off the phone and my package apperantly is the hardest thing to deliver to my apt. Like brah not rocket science but it is to this company. AVOID AVOID AVOID.

Whenever I order from Walmart my packages get delivered many days later because they use Ontrac delivery service. I won't be ordering from Walmart anymore due to the very late deliveries from Ontrac. Several times now my packages have been damaged. Walmart did replace them for me.If you want your packages delivered in a timely manner and not destroyed, I suggest shopping from a company who doesn't use Ontrac as their delivery service. I'm tired of seeing ALL the time that my delivery is "delayed". Very disappointed with Ontrac.

I work in a 55+ manufactured home park. On Trac is consistently delivering to the wrong address, speeding thru the property (posted speed limit is 15mph), and going the wrong way down 1 way streets. Today took the cake! ***THE DRIVER ACTUALLY STOLE ONE OF THE PARK BENCHES*** THIS WAS WITNESSED BY RESIDENTS, ONE EVEN YELLED AT HIM & HE IGNORED THEM, THREW THE BENCH IN THE BACK OF HIS VAN & SPED OFF!

I'm waiting for a package that took 1 day to get from Reno to Fife WA but for unknown reasons is delayed in Fife for 3 days and can't get delivered to Olympia WA a 30 minute drive down the freeway

I would never ever recommend using this service. We order a package from Home Depot they used ontrac for delivery. I live out of town on a busy rural rd. My home is 1/2 mile from
Mailbox. Acoording to o trace the delivery driver put my package on top of mailbox on mail road. And the answer I got from them was driver returned to retrieve package it was no longer where he left it. That's quite obvious if it was where he left it I wouldn't be complaining of lost package. I will never again order a package from anyone that uses ontrac for delivery.

Yes! I would give it no stars if I could but sadly it does not have that option. You never get your things on time and most of the time they say it was delivered when it wasn't! In which case I usually get it the next day but that is some pretty piss-poor service there! Don't know why all the big companies use this except it must be dirt cheap! They should stop because it is the worst ever!

My package has been delayed 4 times straight and was almost delivered to the wrong address which was why my package was delayed one of 4 times. If a seller uses on track shipping dont buy whatever they're selling. Just stick to FedEx or UPS.

This is the absolute worst delivery service. They shouldn't even be called a delivery service because when they are involved, my packages NEVER arrive. I honestly don't know how they are still in business and I wish I knew ahead of time the companies who ship with them because I would not order from that company. 2 packages that were shipped to me this week that were supposed to be delivered by OnTrac NEVER MADE IT. I can't think of an OnTrac delivery I HAVEN'T had an issue with. Horrible horrible horrible. Please just shut down your business, you f*cking suck.

My item was supposed to be delivered on March 18th and never arrived however they say it got delivered. I finally got ahold of someone from on track it was like an amazing event and the representative told me to go F myself. Do they not record their phone calls? Where can I seek council for this?

I ordered an item from Macys. It was supposed to be delivered by OnTrac. They claimed it was delivered at 4PM on 3/16 on my front porch. This is impossible as I was home all day and my apartment was getting a new roof. There is no way the delivery was being made. They told me when I sent an email asking where the item was they took zero responsibility and told me it was not there problem. When I called to inquire I was rudely hung up on.

Ordered product from Walmart. After waiting eight days beyond target delivery date, and tracking order every day, always out for delivery and then at the end each day marked delayed for five days, I cancelled the order thru Walmart.

They are used by Walmart. They are the worst delivery service in the U.S.
They said they delivered my package, no where to be found. I had front door open all day, and no porch pirates. If you see that they are the delivery company for your item, request a refund immediately.

A delivery driver delivered my package at the front door of the building I don't live in the front door of the building I have apartment number and my package was stolen I am so upset about this company delivering things to the front door of a building instead of the apartment number I am very upset with this company and I will not ever be using it againo

My package was marked as delivered at my front door but we never received it. We have Ring cameras to prove that no such delivery was made. I contacted the company and they stated they would be contacting the driver to verify delivery.

After a day, they stated: "We apologize that you are unable to locate your package. Our records indicate that the driver was at the appropriate location at the time of delivery. If you are still unable to locate your package, please contact your Vendor for further assistance with this issue."

This company shows no accountability for their mistakes. Putting the blame on the consumer for not finding a package they never dropped off is terrible customer service. I wish there was a way we could choose what delivery company vendors are using. I will forward their email to the company I purchased the items from so they're aware of this delivery company's terrible service.

All shipments sent by merchants with Ontrac magically never show up but are labeled as delivered to my front door! I am not sure how this company stays in business! They hire thieves as drivers! This is my fourth shipment that shows delivered and never was! I have surround security cameras and no activity for dates and times their driver claims to delivery merchandise that never shows up! The company has zero accountability! Beyond ridiculous!

OnTrac threw a box of dog meds from chewy.com over my fence with my dog in the yard, while I was home. (Why not ring the doorbell?) The dog got into the box and overdosed, and now I'm stuck with $4000 in vet bills. Effectively, OnTrac poisoned my dog and refuses to take responsibility. I won't order from companies that use them, and I'll NEVER use them. It's not a savings if you have to pay $4000.

I "supposedly" had a package delivered when none was actually delivered. I waited 3 extra days to see if possibly it would show up after speaking to all my neighbors. I was home all day the it was so called delivered and no one showed up at my door step. I emailed them and called them and all they were able to say was that it shows that the driver did deliver it. I can't even get my refund with the vendor either. Im pissed off and don't recommend anyone using their services.!

I would never recommend using on track for delivering any packages I have had nothing but problems with them. I ordered a package in January about the first round the first January it is 1 February and I still don't have my package the tracking keep saying that it was delivered one day and then it was held up the next day then the next day and tells me it's on its way and then it tells me it's out for delivery and then it tells me it's stuck in another state it's not it's inconsistent and very frustrating I had the company I ordered from resend my package and they used on track again what a mistake and now I package is going to the same thing the first one did I don't have my first package I don't have my second package and I have two other packages held up at OnTrac from another shipper I'm very dissatisfied I have begged my merchant that I'm working with never sent my packages for you on track because I have had nothing but bad luck and be helpful if the tracking information was accurate but they are give me the runaround and I just don't think it's fair. I understand maybe one lost package but 4 lost packages that's ridiculous and this is over the course of a 30 day period.

Two different online vendors I order from use Ontrac as their delivery service. Of the eight separate orders I have placed over the last two months, Ontrac has not succeeded in delivering a single item. The reasons given range from "no such address" (every other delivery service has no problem finding our house), to "delayed at warehouse" to "item lost". I have left explicit instructions (unnecessary with other delivery services) and called their customer service line multiple times with instructions and complaints. It is remarkable how incompetent this company is!