OnTracReviews 1,481

I ordered shoes and seen that my carrier was OnTrac, and me being me, I looked at their reviews, and they were terrible. So I was a little worried thinking my package would never arrive. My package was supposed to arrive tomorrow, but instead came a day early. Service was fast with my OnTrac driver! Thank you!

I wish companies would stop using OnTrac to make their deliveries. This is the 3rd time my items were left in the open and ready for anyone to steal. OnTrac does not ring the door bell, knock or acknowledge they are at the door. Once they threw my package on the sidewalk and drove off. OnTrac is the worst delivery company to use.

Had a 3 lb pkg shipped from Compton on 7/29. Arrived in Buckeye AZ on 7/30. Today is 8/6 and my pkg is still in Buckeye. Called Ontrac on 8/4. Person said she would check and call back (that was at 8:15 AM). At 4:45 I called back and she said she couldn't help me because they are way behind and have thousands of packages to yet deliver. Mine has not moved in 8 days. They sure give Best Buy a bad name.

First it showed delivery delayed for days, then it showed delivered. Never received package worst service stay away from using them!

I placed an order from Walmart to be shipped to my apartment. The order was not delivered to my apartment number instead it was left in the mailroom 3 stories down. When I place an order I do it for the convenience of having the order delivered to my APARTMENT.
As a delivery person enters the building there is a sign in large font that reads "Attention Delivery Drivers! DO NOT leave packages in the mailroom.
Deliver them to the resident apartment. If they are not home deliver the package to the leasing office. Thank you"
On Trac delivery drivers have always left my packages in the mailroom which is three floors down from my apartment. On Trac Logistics statement."Welcome to OnTrac!
We provide an affordable logistics network that speeds up ground delivery so companies can delight shoppers with world-class service and save money on shipping." Which is the opposite of what I have experienced.

If you are a shipper, please do NOT use this company to deliver your product. They either won't deliver it or it will arrive late. If you are a consumer who has purchased something and your product is being delivered by OnTrac... I'm so sorry.

Their customer service representatives are very nice but have no information at all. My package went "Out for Delivery" twice, then when I called to see what happened, they opened an "investigation". Apparently, the "driver couldn't find my address" though it's easily found through a quick Google search & the customer service representative found it immediately and send the driver/facility a map. Again, I had to reach out to get the information that the driver couldn't find my address. They didn't reach out to me to verify anything. I verified that the address they had on file was correct and nothing happened.

If you're incompetent enough to not be able to follow Google Maps, you shouldn't be on the road. I called after the status changed to "being held at the facility. Please contact us" to be told, "there are delays in your area and we are getting things out in the order they arrived -- just wait for it to update." My package was out on a delivery truck TWICE! My package has now been sitting in the facility (for no reason whatsoever) for days & who knows when it will arrive. Untrustworthy. Poor communication. Incompetent.

I do NOT recommend this company.

Called customer service he tells you it will be there everyday for 3 days straight. He was very rude. Then tell me the ONTRAC here cant find my packages so i can pick them up still no call. I will be switching back to UPS.

I ordered a package from Ulta and it was shipped thru Ontrac. I got a call the Ulta consultant didn't put my unit # on it. I called Ontrac back and they couldn't find the package. Again I called and was told the address was corrected and would go out the next business day. Another 10 days I call again, Cs couldn't find, a supervisor couldn't find. Called again this time I was told they can't find it and will send it WHENEVER, IF THEY FIND IT. All this was read from a script. Poorly. Absolutely NO. CONCERN. I've wasted hrs trying to track this down. FINALLY Had to get a refund from Ulta.
I used to work in customer service. I would bend over backwards to help the client while being empathetic. This is one of the worst Co. I have dealt with. Unfortunately the store I bought this from does not carry it in house so I'm screwed. I will never order a package from that store again because of this. I will let Ulta know and everyone I know on Facebook

Apparently the company didn't teach they delivery drivers to check for back patio instead of leaving a package at the front door of the apartment complex knowing it can easily get stolen I did not receive my package and they did not want to refund the money because of they delivery driver.

I ordered a cooler from Walmart that was shipped via OnTrac. It was marked arrived at the facility near me but the delivery was delayed twice. I called customer service to see if I could just pick it up, they put in the request but 2 days later they were still trying to locate it. It was eventually marked lost & Walmart has processed a replacement order, hopefully not using OnTrac. I wouldn't be surprised if there's an inside situation of theft & resale going on with all of these "lost" claims.

Everything I order something from a company that ships with ontrac, the package is always late and delayed. I was supposed to have a package delivered yesterday and it got delayed and said it was being delivered today. Package is in my town but never said out for delivery. I called customer service and they said they would get back to me with an update. ( I knew they wouldn't from dealing with them in the past) and low and behold 4 hours later I had to call back only to be told that it would be delivered in up to 48 hours longer. Unacceptable service and am not doing business with any company that uses this $#*! service.

First delivery date given was 7/25 then their BOT updated everyday through 7/29 for the next day. I called OnTrac and apparently the BOT sends a message at 6pm if packages are not scanned out for delivery. It was suggested I place a hold and pickup with the warehouse, yet there's no scan they even have it. The warehouse is a good 40 minutes one-way for me. What a great concept for a shipping company, get the customer to do it like a self checkout at the grocery store. Just canceling my order with Bed, Bath and Beyond... they can eat this and maybe select a more competent vendor going forward. Sorry can't give zero stars.

My package was stolen by the OnTrac driver and the company seemed to defend him/her by subtly blaming my apartment building for the loss. I investigated the issue and the package was marked delivered, however, after speaking to my parcel locker management company, my package was the only one of the OnTrac batch not scanned in for the day - suggesting a serious crime of theft. Avoid this service - there are better, more reliable options. I've had friends in the area have a similar experience. Weird, missing packages are never a good sign.

Ordered a desk for work needed it asap. Suppose to be delivered on 7/18 and reached out to no avail called again today 7/26 and they officially marked it as missing. Asked how is it missing for over a week when it was on the delivery truck no answer. Said I wanted to file a complaint they told me I had to go to where I purchased it and ask for a refund which I tried but seller said I had to wait for my package what package there Is no package out lots of money and no answeres I very angry

The Worst Company by far to work for... so bad in need of Management changes. Turnover is beyond belief but understandable when experienced.

Need to start taken pictures when they deliver period it's really frustrating when you only see a comment that it's at the front door? Front door who's front door not mine

I will always give Ontrac a bad review. I placed an order through chewy & Ontrac stated that my package was delivered. My husband & I were home the whole time & there was no knock at the door. Chewy is sending me another box, but of course they are using Ontrac again! I have had issues in the past with using Ontrac & they delivered my package to the wrong address & I had to go recover my package. All I want is my package to be delivered to me & not someone, then they get a free box of goodies that I placed an order for.

I ordered from Ulta beauty and they did an amazing job fulfilling my order. Driver from on trac dropped off my package else where. They dont want to do anything about it. They only gave me a sorry we can not locate your package. What a shame!

Well there must be a disturbance in the universe cause ontrac actually got it right and made a delivery ahead of schedule and get this at my front door and not the driveway. I had to make a positive post and hopefully they will continue getting it right!