OnTracReviews 1,481

My package was delayed 3 times! Then all of a sudden it says it was delivered at 7pm. I was home the whole time! My patio is next to my front door and I can see anyone who comes up to my front door. No one came! I called customer service and they said there was nothing they could do. They are absolutely useless! Do not use this company at all.

2 days on track your shipment out for delivery. Never showed up. Go chat live I get offline. Terrible service. I can't state enough do no use this horrible company called on trac

I swear it is BEYOND frustrating when my packages don't show up by the expected delivery date which, let's not forget, IS GIVEN BY YOU! I would so much rather the package be one day later and communicated as such at shipping. Rather, you promise a date which you can NEVER execute by.

I will always go with another option if it's presented. You are so unreliable.

The driver delivered 2 of my packages to the incorrect address. He did not make an effort to recover my package. I had to wait 10 days before the vendor could resend my orders again.

OnTrac has been wholly unreliable and uncooperative. They refuse to deliver properly in spite of leaving specific signs, addressed TO THEM, just throwing packages on the property. They have lied about delivering at least one package. They leave packages out in the rain. Just lazy. What is the root of this problem? Why doesn't OnTrac figure it out. They are horrible. I wish Nordstrom would find a different carrier.

This is the second time this has happend and I'm just hoping this package will show up. It says that my package was delivered but it wasn't delivered. Calling the customer service is useless and tell you to refer back to the shipper to have them deal with it. I really wish they would use usps again. Now they can't seem to tell me where my package is... D*******4019. If you're a company please dont use them.

I checked my porch for my package after receiving a delivery alert that my package was delivered at 6:05pm, checked at 6:24pm, no package at my house, my neighbors houses, down by the street or my neighbors garage, or even my back porch. Strange that my package was delivered in a rural area and just disappeared in less than 20 minutes after the driver claims it was left on my porch. Customer service said it was a concern to be taken up with the vendor. This is the second time I've had this issue with OnTrac. Incredibly unhelpful customer service team that takes zero responsibility.

This is the worst delivery service available. I just received my package, and it is after 8pm. That is not the bad part. They didn't even bring it to my door or even the walkway leading up to the door. They left the package on the SIDEWALK BY THE STREET! I have made several complaints about this company, and they do nothing to fix it. This isn't the first time this has happened. I usually find my packages in the driveway which seems to be the common theme with this company. I am honestly surprised more packages haven't been stolen, but what do they care, they already got paid.

I placed an order for a replacement phone through Google and was hastily taken care of but once the order reached Ontrac everything went down hill. The package was set to be delivered on the 14th of February. It is now the 28th and I have gotten no answers beside my case is with a specialist team. Google can't and doesn't want to do anything and Ontrac is simply avoiding questions and continuously delaying my package. Never trust this company for any of your shipping needs.

I order food from Blue Apron and today these clowns marked a shipment as delivered. I'm wondering where my food is. I'm looking at my surveillance camera footage. Turns out they never delivered it. When I called them they said that it just didn't fit on the truck, so they didn't deliver it. Now I have no food for the week. I am SO pissed about this. TERRIBLE SERVICE.

Ontrac is not recommended due to their employee delivery people stealing your package. The delivery people intimidate you by acting like they are going to attack you physically! Very scary! I would have never thought this would happen but it did happen to me! Use another carrier service - there are many other trustworthy delivery companies you can choose. But if somehow you get Ontrac - BEWARE!

My package was supposed to be delivered 2 weeks ago; Today my package was delivered to a neighbor's because they didn't pull all the way in the driveway at the end! It's a good thing I'm good with all my neighbor's. It's kinda bad cause you do the right thing and stay home during this covid but then you get horrible service like this and it makes me want to just go to the store and shop myself, it makes me mad cause there are so many bad reviews, and what other shiping company only anwser there phones M-F least with fedx you can call and least get someone to help, this company don't care!

After going into 3 days of my shipment status being "Shipment Delayed" I called Ontrac to ask what's going on? I was told what I can see for myself. The shipment is delayed. Yeah no shiit! So I was then told if I am not far from Ontario (where it might be) to go to that shipment place to find it/pick it up! I replied to the representative person "Absolutely NOT" I don't care if I was a minute away from Ontario! I am no driving to pick up something I paid to have delivered and am now been waiting for several days past the delivery date! I then had to call Walmart and ask for a refund asap! I don't understand how Ontrac stays in business. They are known to have horrendous service! Why is this place still running?! By the way as I type this review my package is now going into day 6 of being DELAYED!

They say they deliver packages and my camera says nobody came to the house. They lied and gave coordinates to my house. Was unable to get $150 refund. Never buy from a company that use OnTrac.

Ontrac handled the Google order. Every day from when it was to arrive a delayed update was added. Today after 31 days it states contact sender. 15 days ago ontrac responded stating they don't know where the package is

They are trash can't even give me a estimate it's in the city I live but apparently they are very delayed very very displeased.

I've had 2 packages sent via ontrac and both have been delayed for multiple days. The first had to be canceled and reordered. The second is yet to arrive.

So my package sat at the warehouse here in LV since the 16th with notifications it was being held and late delivery. First it was supposed to be delivered on the 17th, then the 18th and then the 20th. Then after checking all day and into the night, the status changed to delivered at 6:00pm. Absolute bull$#*!. House full of people, no driver appeared on my ring, no package was at my door and I checked the tracking after 6:00pm and it was still out for delivery. I called and was advised to contact the seller. I was also told they had no way to verify if the driver delivered or not. What the hell kind of crackpot business is this anyway? To make matters worse, this is my fresh grass delivery from Fresh Patch. Now my little guy has to use very used grass until my next shipment and I'm out $44.00. I sent them an email asking if they use other shippers because I obviously can't depend on Ontrac to make future deliveries. Apparently they also don't have a complaint department and I can't get reimbursed for their failure to do their job.

My package was supposed to be delivered a day after I ordered it. I understand the holidays are here and there's a lot going on, so when I saw it was delayed even a week after its initial delivery date I tried to be understanding. Almost 3 weeks now and I can't even get in touch with anyone to ask about my package. Whenever I call it says closed then hangs up. Online chat always always always says "closed" and my package still isn't here. I'm really frustrated

Absolutely bad service. They lost my package did not bother to contact me. I would try contacting them and they would hang up on me. After 2 months I have to drive to another city to pick up my package. Oh but its says the package was delivered to me. Worst service ever. Do not use this company