OnTracReviews 1,481

This company is so terrible they should not be in existence. For over a week now, my package has been 'delayed' in their facility. I don't need a soothsayer to tell me this package has been stolen. I have called 6 times, emailed 4 times. Very unhelpful customer service. Do they even exist? This company is fraudulent and unfortunately I can not order from any store using this company as a delivery company. I have requested a full refund from my bank since Fashionnova keeps telling me to wait for a package that would never come

Update 1.

I reported this company to the BBB and that same day, they automatically updated my package as delivered. Guess what however? No package was delivered. I was home, I received nothing. No driver came or called. You should know that this company is fraudulent. Do not do business with any company shipping with them. Or better still use a credit card so you can get your money back!

A lamp and shade were delivered in two separate boxes. Both boxes were delivered to my garage door behind the main entrance to my house! What are these people thinking? As I retrieved the boxes I noticed the larger box containing the lamp shade had a lift truck arm hole in the side of it. Predictably the shade was ruined despite excellent packaging by the seller! Now I have to return the shade to the seller with no reimbursement for my time, gas, and aggravation. If you hear something is being shipped via On Trac try to change the carrier if you can!

I thought Amazon was bad with their drivers just pitching packages over fences... I heard a THUD. And I was pretty close to my door. And when I opened my door, the guy that delivered my box, was already standing on the landing in the middle of my stair case. Knowing I can't walk down Mt stairs that fast, makes me wonder where he threw it from... Good thing it's only $1100 (USD) in motorcycle safety gear. You need to do some mystery employee training and have these drivers show corporate people how to and where to throw a box from. Or did you just hire old Amazon drivers? Coach your driver's. Cause next time, I'll make sure I'm the reason he goes down my stairs that fast. Never using this company again. Thanks but no thanks. You suck.

I am absolutely appalled at the laziness of this delivery company. Huge Kohls box with breakable items inside and it literally looks like it was drop kicked out of the delivery truck window INTO THE DITCH by a busy roadway. And apparently it sat there overnight because it was dark when they "delivered" it and we received ZERO notifications, etc. Never-mind pulling up to the actual house like EVERYONE ELSE DOES and leaving it by the garage or on the steps. I despise this company and hate that Kohls uses them, period. It's amazing the package even arrived. Next time, why don't you just go ahead and open the box and throw all the items across the front yard?!

I have been waiting on a package for a week. Every time I have a shipment sent through this company it takes days past the original delivery promised date. This package should have been delivered on Wednesday, Sept 21. It is now 6:05 on Monday, Sept 26 and I still do not have a package. We are now almost a week past due. No one seems to know where it is. I can see why this company has a 1.1 rating with almost 800 reviews. They have earned a zero, but I do not have that option.

It's about a 50/50 shot you'll ever receive a package from this company. I have called several times to add specific delivery instructions to my address so that I will be able to receive packages and I still rarely ever get a package from this company. They tell me the GPS coordinates say it was delivered correctly, yet my video doorbell shows no package was delivered. Then they tell me to contact seller, there's nothing they can do. It's a bad, bad company. Possibly fraudulent and most definitely negligent.

Ontrac doesn't know how to deliver packages.The moment they realized that unti number is not on file they should have not delivered it. But instead they delivered it somewhere else and they think that people will just willingly give it back? So nice of them to deliver it to someone else and give that person a package for free. And now they won't even do anything since it was delivered!. And customer service saying well they put the unit where they left it. So everything is good just because they put someone else unit number in it. Now I don't have a package and they wouldn't do anything since they delivered it. Usually if there's no unit number, they should have not delivered it at all..

What a scam company! My package said delivered and of course it was never delivered because I was in the house and we have ring cameras everywhere outside the house. Today one day after the fake delivery I noticed an ontrack truck on the street in front of my house. Driver didn't get out of the truck stayed there for two minutes and then left without delivering anything. To top it up they noted it delivered in main lobby/reception but mind you we live in an independent home with no lobby or reception. I literally don't know why reputable companies use this trash of a carrier. Horrible!

Over the last year, while other companies successfully deliver my purchases to me using FedEx, UPS or Prime, these clowns repeatedly are late, deliver only part of the order, claim it was lost or claim it was delivered when it wasn't. Contacting customer service does no good, because it's just some idiot answering the phone who always says, "It's on its way."
I'm convinced it's run by an organized crime ring and they steal anything of value.

I truly wish companies would stop working with Ontrac! I haven't had one good experience with them! & customer service is no help.

This is the most unreliable delivery service. It astounds me that they are still in business. So many packages indicated they have been delivered to my front door. But never actually delivered. Makes me wonder what exactly ontrac is doing with all of this product. We as customers complain and plead with companies to stop using them but still they continue to be put in charge of our deliveries. No wonder amazon prime is taking over. At least if you order something from them, it shows up with none of the hassle. At least with some companies if we request a specific shipper they honor our requests (rei). Other (American eagle) not so much.

I was actually assaulted when I asked the driver to slow down in our country neighbors. In his words, he wasn't $#*!ing speeding! He then sped off swerving from one side of the road to the other!

Twice I have had medical supplies delivered by this fly by night company. They said it was delivered but was not. Their drivers are liars. Any company using this service needs to pull their head out.

They are absolutely horrible. Says the package was delivered, 20min later I go to get, no package. I've talked to a representative and they literally said, as long as the driver's gps shows they were at location there is nothing they will do. So they can steal your stuff and no repercussions whatsoever. The merchant basically has to eat it due to ontracs horrible service. How they are still allowed to operate is beyond my comprehension. I will never use them again. I stopped using merchants that use them. It's sad, but what choice do I have. Ontrac, if you read this, please close your "business", you are costing legit businesses money and customers. You are truly horrible people