OnTrac

Let me start by saying we are all human and mistakes.

But one of the things that I have found is that people in the recruiting/hiring positions sometimes forget that they are representing their company to potential or even current customers and at minimum still are trying to sell their company to the applicants that they are talking to.

I applied with OnTrac earlier this month. I don't need a job but wanted to see what else was out there.

I received a text from an Alex asking if a Friday at 10:30 was a good time for a phone interview. I said yes but then said that was maybe too late and asked how long it would take. He said 10-15 minutes and I said it may work then. I had to be at work at 11.

He calls Friday about 7 minutes late and asks if it is still a good time. I said as long as it is about 10 minutes long.

He says that won't be enough time to finish the conversation and asks 3 general questions about pay rate, availability, and driver's license I think. Says he will have his associate Brittany call me Monday.

Brittany never calls and so I had decided screw it as it was going to be a 6 day work week for essentially the same pay that I was making. Maybe another 18 bucks a week more.

Today I get an email, oddly from a Brittany, saying they had reviewed my application and was going with someone who more matched what they were looking for and invited me to peruse other career options.

I'm sorry "Brittany" but I won't be doing that. When you can't keep or honor your appointments, then I don't see any reason to work for you. If I was 7 minutes late to an interview I maybe would have lost the opportunity. If I had one scheduled and didn't show with no explanation or attempt to contact I definitely would.

It's no wonder they have such bad reviews if these are the people working for them.

Apparently they can drop a package off wherever they want and call it successful. They refuse to do anything about a package and you can't get anyone on the phone! They should be put out of business

And I thought USPS was bad! Ontrac won the contest by a mile!
Got the dreaded "we need more information to deliver your package". After several attempts I was able to reach someone on the chat, and after she verified the address, I simply asked why wasn't the package delivered if they already had all the information. At the response that they needed more information, I added the following instructions: "Park vehicle, take out the package, walk to the front door, place the package down slowly, take selfie with the package and leave." And that's when she left the chat...

This has to be the most ridiculous company in the world! How do they even exist? I placed an order on 10/17 and I received email that order was shipped via lasership/ontrac with a delivery date of 10/20. I was home ALL DAY in an apartment building when I received a message that the "business was closed." This is an apartment building with ~70 residents that is open 24/7 via a call box/intercom system. The instructions on how to use the call box are taped to the wall. I NEVER received notification from the delivery driver. I then received an email that delivery would be attempted again on Sunday—no package arrived. Another email of attempted delivery for Monday—all day I received NOTHING until 7:32 pm when I received a message that my package was delivered outside the front door. I IMMEDIATELY went down stairs, all the way outside the building and looked everywhere then walked down the sidewalk to the other side entrance doors and THERE WAS NO PACKAGE ANYWHERE? So where the hell is my package? I've talked to lasership/ontrac and the seller of the product since Friday and up till today 10/22 and everyone assured me I would receive my package. Now that it says it was delivered (I believe it was stolen) I probably won't hear from this raggedy company that needs to be shut down. This is NOT my first time dealing with this company either (it was a MESS) that time too. From here on out, if a company is using lasership/ontrac, I will NOT be ordering!

First time experience: It said my package is delivered, but I couldn't find it.
Second time: there is more than 3 days delay, with no explanation to receive time, and no one is accepting this responsibility. There is not any clear answer from their customer service.

I ordered my daughters bday gifts from Temu and the package never arrived. When I attempt to contact OnTrac, there is no way to speak to a real person. Everything is through chat or text message. They said will open an investigation on the package and in 2 days I will get a response. After a few hours I got a message that my package was delivered to my front door. No package in my front door. Contacted again, to get the same response of 2 days for an investigation. 2 days passed and no response. I had to text again and I was told the same 2 days answer.
I got my refund from Temu. However, no package, response or my child's bday gifts.
This company is dishonest and does not care a bit about their costumers.
NEVER USE THIS COURIER!

I have never worked with such a poorly run company. Their lazy driver couldn't be bothered to try the door to my business, so he marked my package as "Undeliverable: Business Closed". I guess all the lights on and the people inside was just too confusing for their lazy and unprofessional driver to handle!

If I could give this company -15 stars I would! For starters they claimed that they tried to deliver my package on the 13th of Oct! Never got it! They claimed that they needed an access code for my gate(I don't have a gate). I've tried to contact them numerous amount of times, with no luck. Finally, after 7 days I get in contact with multiple reps, that kept telling me they needed a code for the gate. THERE IS NO GATE! It is currently Oct 21 and still no package! I've emailed them a numerous amount of times with the same response. Saying sorry for your inconvenience. Finally someone calls me after I made such a fuss and they told me my package is lost. Horrible horrible horrible company.

Today I received my package that was delivered from on trac. And unfortunately it was open! I had no missing items but I still don't understand why it was open in the corner. It made me upset knowing someone possibly looked inside my package.

Quite frankly I've been very happy w/On Trac, I mean my packages have arrived very squished and what not but none have been damaged to the extent of where they aren't working. And...for the most part EXTREMELY ON TIME TOO! Here is where I for the 1st time am upset. My package was for the most part dripping wet and had one big hole on top of the little holes that come with the packaging to begin with a d when opened up items were WET INSIDE! So I tried to reach out about it & wasn't able to address issue, so I tried to reach out to the contact us STUPID AI BOT(I really hate these) so I was asked for tracking number & I waited for 5 mins for response as it seemed to bot couldn't pull up tracking # so I said rep please the bot then asks for my name & I acquiesce then it wants my email & at 1st I was like no & seeing that wasn't getting me anywhere I finally give in then they asked for my phone # & that's when I said enuff, no rep now! And I kept getting told that wasn't a valid phone # & I said NO each time & finally the bot just started to act like it was typing for 10 mins. This is why I'm leaving a bad review WHAT HAS HAPPENED TO THIS WORLD WHERE 1) CANT LEAVE A COMPLAINT & 2) CANT REACH A HUMAN TO SPEAK TO ABOUT SAID COMPLAINT FOR CRYIN OUTLOUD & NOW THAT IVE HAD TO TAKE THE TIME TO DO THIS IM TAKING AWAY ANOTHER STAR! Absolutely unacceptable we are humans not robots & I'm going to challenge ANY COMPANY that as efficient as AI BOTS SEEM. In the end you'll rue the day you chose a bot over a human to handle HUMAN issues such as speaking to a rep about a wet damaged package & also not being able to reach someone!

OnTrac delivery has not delivered my package and has said they need a gate code to get into my apartment complex. Mind you, there is no gate code needed, you just walk in through the gate. This has happened more than once with this incompetent company. I order through Walmart.com and have told them not to use this company when shipping to me, they stopped for awhile but yet again, here I sit, waiting for something that will most likely be returned because OnTrac states "they need a code" to get in my complex. Fed Ex NEVER has this problem, ever!

OnTrac is AWFUL
There is no customer service. You can not talk to a human being. You have an option to file a claim. But, nobody reaches out to you.
I have a package just sitting in a local facility. It never gets delivered. The delivery date just changes every day. I spent a good $150.00.

So The Northface uses these useless POS apparently. I got an email from Ontrac stating my order was delivered Tuesday October 17. Now I work from home and my package from Northface was left at my door. Today is Thursday October 19th, still no package. Now here's the best part their info says it was received in a town A HALF HOUR AWAY FROM ME, at 2:47am. THAT'S RIGHT 30 WHOLE MINUTES AWAY. Now it doesn't take 5-6 days to travel a half hour across Long Island. Today I track it again and it says package COULD NOT BE DELIEVERED. WHERE THE HELL IS MY PACKAGE? This is $600 dollar item. Now these lying $#*!s are saying the issue was resolved and the case was resolved or they are blaming Northface. I will be contacting the attorney general and have charges brought against them for theft of services.

Absolutely the worst delivery company. You deserve a -10. How does a package get stuck in a location for a week with no updates? Now i'm forced to check with vendors to make sure they do not do business with OnTrac coz I will never do business with a vendor that works with OnTrac!

I ordered from Victoria secrets, package had no movement once it reached my city. After about 10 days I reached out only to receive a generic response which I wasn't satisfied with so I told them I wanted to know exactly where my package was. They said they did an investigation and it was lost. So VS gave me a replacement, lo and behold once that one reached my city, THE EXACT SAME THING HAPPENED. I work at the biggest UPS plant in the country and it's actually insanely hard to "lose" a package. Someone is stealing and they just don't care because companies continue to use this company. There are several articles online about drivers being found with thousands of stolen packages. I plan on riding out there this weekend and filing a formal complaint, to steal someone's mail is a federal offense even if it's not a federally regulated company. This company needs to be shut down, it's like a 50/50 shot whether you're going to get your stuff or not and that's completely unacceptable. First picture is from the first order, second one is from the replacement!

Literally been waiting on my SHEIN package for days now and they tell me some excuse everytime that there are no numbers on the door they needed a gate code etc. all bull $#*! considering each apartment is labeled and there is no gate. It's like they didn't even actually try to deliver the package or even get out of their delivery Vehicle to look for apartment numbers. Almost like they're trying to steal my package. This company is very sketchy and their employees are rude with attitudes. Stating they tried to contact me but it's my fault because I didn't answer the phone when I work an actual job and cannot answer the phone during my shift. I DO NOT RECOMMEND and think SHEIN needs to stop doing business with this company ASAP!

A package that I had was claimed to be delivered on the 12th of October and till this day it still hasn't been delivered. I had multiple inquiries that were either closed or never responded too. I have screenshots of the multiple emails I've sent and the "inquiries" with no responses.

I tried to get a refund for the order, however they told Temu they delivered it even while they were in the middle of conducting an investigation about my package, so they openly lied to the company so not only did I not get my package I also didn't get my refund.

I do plan on sueing the company because I know they are either holding my package or the driver stole it. That morning they claimed it was delivered to my front door, but my father was sitting on the porch and the only truck that came was a mail truck that delivered my ear piercings from usps.

I have had four packages lost by OnTrac in the past 3 months. Sometimes I get notified they need more information, which I provide, and other times it is returned to seller with no notification. My building gets daily deliveries from multiple carriers and no one else has these issues. There is a call box at my apartment and a driver from OnTrac has never attempted to use it for deliveries even with clear directions. Their customer service is not helpful.