OnTracReviews 1,481

They said they came to my house Sunday at 1238 pm but they didn't I was home waiting not they said I can't pick it up at all they got to deliver if I was yall don't use them for anything

Such low tech company, with no acceptable service and on time delivery, why walmart still use them?

This is a terrible courier service with no customer service number and the drivers steal alot of packages

I have never had a delivery that went well with this company. If some of these stores that I shop with didn't use them, I would not go near them for a fee! Absolutely no care in the world for customers, no response when you reach out, tracking info is never true, I am just lost for words and wonder how these businesses still continue to use them inspite of all these complaints? I never thought the day would come when I'd want to give 5 stars for excellently horrible service! OnTrac/ LaserShip definitely take the lead on ineptitude, incompetence, inefficiency, and an alarming lack of integrity! If you are a business owner and you are reading this, please do not disrespect your customers by using this company. I know OnTrac staff or owners would never respond or own their errors and we are way past interested in that anyway, as there's absolutely no really there is no defense for their performance (or lack of it!)

I found out about this POS company buying a item from Jenson USA I would never do business with either one of them again ever

They delivered my package late at night and in the wrong place and it got stolen. Or they just didn't leave anything there because there was no packages! Just awful! And it's the second time that happens!

Genuinely terrible. Failed three times in a row to deliver packages with various excuses. If your order is supposed to go through them just cancel it. Don't waste your time. OnTrac Sucks.

My package has been attempted delivery for a week because the driver cannot find my address because they say it is incomplete even though I get stuff sent all the time to this address which is fully complete. I have tried contacting the help center and opened many cases to further clarify my correct address but no one seems to be sending my information over to the driver, and if they did I guess they are just lazy and don't want to find my apartment in a large complex. I wished the company I bought my item from didn't ship it to Ontrac because these people never do their job right.

This shipping carrier has no customer service agents and no real time tracking Marked package as delivered and no picture. I'm home and package was not delivered. Companies should not use this carrier for shipping! Do better Zero stars

They kept delaying the delivery of my package. When I reached out, they marked my package as undeliverable and said package is missing. Companies like banana republic should not be doing business with Ontrac. Terrible!

My order was delivered with pictures an all but not to my door but delivered to the lobby of My building just sitting there,I don't live in the lobby,wasn't you supposed to bring the package to my apartment door atleast,An yes my things was stolen.This had me so heated...My building is under construction so it looks bad but yeah this company has to do better.

I love to buy from Nordstrom rack and ordered online but even though I love the rack I will never again order online due to there worst delivery service ever! They steal your package my first Christmas and it was stolen I can't believe people actually hire them for services if they steal your packages I am so upset would like to give the a zero but can't on this platform

El peor servicio del mundo llevo dos años comprando con SHEIN sin ningún problema jamás llega este último paquete por esta agencia de envíos que no se porque lo enviaron por aquí resulta que está en la página como entregado con una foto que si es del edificio pero no mi puerta y el tamaño del paquete no coincide con el volumen de mi pedido me pongo en contacto con ellos y su respuesta sólo fue no encontramos tu paquete habla con tu vendedor que por suerte SHEIN rembolso mi pedido pero ya no llegarán mis cosas a tiempo es una falta de respeto total pero ahora mirando los review me doy cuenta que no soy la única no se como todavía siguen funcionando la verdad espero que no me envíen más paquetes por esta vía

Do not use them there's no way to contact a living human being even when you ask them for one. My package was supposed to be delivered today and because they couldn't get into the building instead of dropping it in between the doors. Now I have no idea when my package will arrive because they refuse to talk to me.

Whenever I see Ontrac will be delivering my package I know it will be coming late. I don't know how they stay in business with all the other options available.

Let me start by saying we are all human and mistakes.

But one of the things that I have found is that people in the recruiting/hiring positions sometimes forget that they are representing their company to potential or even current customers and at minimum still are trying to sell their company to the applicants that they are talking to.

I applied with OnTrac earlier this month. I don't need a job but wanted to see what else was out there.

I received a text from an Alex asking if a Friday at 10:30 was a good time for a phone interview. I said yes but then said that was maybe too late and asked how long it would take. He said 10-15 minutes and I said it may work then. I had to be at work at 11.

He calls Friday about 7 minutes late and asks if it is still a good time. I said as long as it is about 10 minutes long.

He says that won't be enough time to finish the conversation and asks 3 general questions about pay rate, availability, and driver's license I think. Says he will have his associate Brittany call me Monday.

Brittany never calls and so I had decided screw it as it was going to be a 6 day work week for essentially the same pay that I was making. Maybe another 18 bucks a week more.

Today I get an email, oddly from a Brittany, saying they had reviewed my application and was going with someone who more matched what they were looking for and invited me to peruse other career options.

I'm sorry "Brittany" but I won't be doing that. When you can't keep or honor your appointments, then I don't see any reason to work for you. If I was 7 minutes late to an interview I maybe would have lost the opportunity. If I had one scheduled and didn't show with no explanation or attempt to contact I definitely would.

It's no wonder they have such bad reviews if these are the people working for them.

Apparently they can drop a package off wherever they want and call it successful. They refuse to do anything about a package and you can't get anyone on the phone! They should be put out of business