OnTracReviews 1,481

This is a terrible $#*!ing company my package didn't even arrive like $#*! what I'm going to sue this hoe

Only 1/2 of my packages was delievered when they was both out for delivery the SAME DAY. I waited 3 business days then I inquired about the rest of my shipment in which they told me that they couldnt provide a update! An hour later I received a update saying that my package was delivered. That In fact was NOT TRUE I have ring cameras all around my house and the only thing that was detected was Deer! Just a complete LIE! My package was never delivered it was over $300 in that package Im soooooo PISSED! I will not be using any company that uses ON TRAC/LASERSHIP. Ive never had this happen before.

Package was dropped off at wrong address and they provided a picture of the drop off at the wrong house! They are not reliable and need to provide better service. There is no number you can call for direct customer service

Purchased a high-value product from Best Buy who leveraged OnTrac to do its deliveries. I waited all day at home and no one came. In the evening, it was updated that the package was delivered in the afternoon. NO ONE RANG THE DOOR BELL.

Seems like a very common issue with this company (you can google all the theft and failed deliveries posted by others).

Surprised Best Buy would leverage this company.

Reached out to Customer Service and was told they "couldn't track the package, reach out to the vendor... goodbye." Awful service. Im sure they must get a lot of these so have become numb to the issues ongoing in their company and responses are poor.

The reason LazerShip changed their name to OnTrac is because the reviews and service were so bad they had no choice. Instead of changing the name they should have overhauled the entire company. If you don't care when, or even if your packages arrive go ahead and waste time and money. They are NOT faster than national carriers.
OnCrack is more like it! They are extremely good at making up excuses why your packages aren't arriving. UPS, FedEx, even USPS are only pennies more and they ARE 100% more reliable.

As usual, I'm waiting for a package thats late. When I placed my recent order and saw it said its being shipped by Lasership, I thought, oh s**t, its probably going to be late. I was right. Despite the business being 4 hour drive away, and an initial shipping time of 2 DAYS, they changed the ship time to the following day. Wonder why they changed their name from Lasership to OnTrac? Because they sucked just as bad as Lasership, had horrible reviews so the name changed. Too bad they didnt change anything else because they still suck. And again terrible rating. If as a business you have a 1 star rating you should just pack it up and close your doors!

My package has been out for delivery for 2 days and I still have not received it and they have NO customer service. I sent an email twice and still have not gotten a reply to why my package is delayed. TERRIBLE!

I don't even leave reviews but this is NECESSARY. First off the fact that their website says "401 Forbidden" every time you click to check the tracking or speak to a rep is BEYOND ME! Secondly, the fact that my package has been delayed since OCTOBER 2nd & it is the 8th is wild af! AND THEN the location it is said to be at is Romulus, MI I'm in DETROIT, MI which is less than an HOUR AWAY. You can pick up packages, you can't speak to a real or live person. Then they gone tell me today "we're sorry for the inconvenience please contact the seller" NO ILL BE AT YALL LOCATION IN ROMULUS TOMORROW AFTERNOON cause where is my PACKAGE?

I had placed a $70 order on 9/24/23 and knowing me I like to make sure my package is moving so I check it everyday making sure I keep track of it but on 9/27/23 it stopped and everyday after I've been hopping it'll move but nope it was supposed to be delivered 10/05/23 but it hasn't it's about to be 10/07/23 and the location is still in the same spot sense 9/27/23 I contacted the people I ordered from and all they can offer me was my refund I'm so upset with this I've never had bad luck with my online ordering and I can say I'll never go through ONTRAC ever again SMH

I will never buy from anyone again that uses this company. For 2 days straight they said they were unable to deliver my package. I verified my address both days. They still obviously took it to the wrong home because they said the package was refused. I have tried to contact them to speak to someone on the phone and all you can do is a virtual chat or text. They repeat the same I am sorry and can you please verify your address. They need to be held accountable for lost packages and delivery people who obviously can not type your address in GPD and follow the directions (its that simple).

There is no even one package i received from ontrac because their drivers do steal my orders all the time.

The address on package was the post office along with my box # driver at 6:30pm p.o. Is closed but the area w/ the boxes is still open so they go in this lobby area and proceed to leave my package somewhere in there. Somebody picked it up and it wasn't me, just how incompetent are there drivers, he/she must have known odds of me getting my package were slim to none. Thanks on trac you suck!

I had a package delivered to the wrong apartment. Could not recover it. Had reshipment it too was given to the wrong address with a signature that's not mine. Now I'm out money do to thier driver's not being smart enough to be sure where the packages are going. Be ware if you use this company

Worst company ever not only did i not recive my order you cant call them i was provided a number by shein and that number just hung up i had to text a agent on my phone then they tell me i have to wait 1-2 buiness days before i get an update on my order they have indepent delivery drivers taking peoples parcels and saying they delivered it and shein has no live agent nor did they have a number to call my question is if you decided to run a buiness you should have a way people can contact you regarding where they put there money i just cant stress that enough whenever you see ontrac is delivering your package be scared worst place you could ever use please BE AWARE!

Company didn't deliver the package, said they did. I texted their representative and they basically just told me they'd "open an investigation" but couldn't promise any real results. I'm not even slightly surprised that this company has such sh*tty reviews. I don't know if I'm more disappointed in myself for trusting them to do their jobs or in them for just being completely inept at their services. Very frustrating to be told they're "doing all they can" when you know that's just a load of hogwash they say to avoid taking responsibility for their f*ck ups.

I have had other shipping companies send me packages and i've NEVER had a problem but i have used ontrac about 5 times now and there hasn't been a time where i didnt have to complain. All the times ive used ontrac they say oh it wasnt able to be delivered for purpose reasons but im always home when the package comes and the amazon lockers and mailbox do work so theyre just lazy and dont do their job. They enter to deliver the package and if they dont see the number where its supoosed to be left at they just say ooh i couldnt deliver it. $#*!ing lazy asses that dont do their job

Called support more than 20 times and left my details multiple times. Absolutely no replied no help no nothing. Wtf

This is the worse delivery company.The driver left a package outside of a building at a college campus or that's what he put on the delivery. He Said building 209 but there isn't a building 209. He probably stoled it since he was a from bath & body. I hope bath & body never uses them again. Bath & body was so nice they resent the package to a different address for me to receive. There is also no way to talk to anyone at this delivery company only text. The office in North Carolina gives out fake customer service # or hangs up on you.

This is my second time my package never got delivered but on the website it said it's delivered. I can never reach customer service. I always tell the sellers not to use Ontrac but they don't listen to me so I've stopped buying from any seller who uses Ontrac. Sigh. Can we petition for the company to be closed down.

I usually do not write reviews unless I'm truly not satisfied but needed to for this company. I ordered clothing from Prettylittlething. Never received them. Do you know why? Because this God forsaken delivery company either stole my package or delivered it to the wrong house. Says it delivered to my front door at 9:31pm. I was sitting by my front door at that time and never heard a ring camera alert. I tried calling the company and they don't have a phone number set up. Only an email which says in 48 hours someone will contact me. I'm not going to buy from PLT again since they are using this company. I was smart and ordered items ahead of time for my event so I'm not stressing too bad but still now I have to alert my credit card company and PLT about this mess. Whoever stole my package just know God sees everything! If I could give -1000 stars I would!