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On the Beach has a rating of 2.5 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with On the Beach most frequently mention customer service and whole holiday. On the Beach ranks 24th among Travel Search Engine sites.
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Very organised company, detailed documentation and good communication in resort.
The service from the company was good and the service of the hotel was also good.
Smoothly done and well explained website. It's really appreciable.
Great value for money as it is very economical. Really it's nice having spending days and nights at onthebeach.
I was always on the beach. It was awesome enjoying there.
Fantastic service throughout. I am really dying to use onthebeach again on my next vacation course.
Easy to use web site, good prices and holiday went just as planned and we all loved every minute.
Great service. I am really fan of it and surely would like to visit again at onthebeach.
Very pleased. On the beach are on the ball and never had a problem with anything Thank you.
Staff at hotel great. All were very active. The services provided were fantastic.
Easy to contact. All the processes were faster and they were available all the time.
Excellent service, nice and easy, everything was just as expected, already recommended to friends.
Excellent to deal with! Will definitely use again!
Good prices all went to time and plan. Every thing was arranged in a well proper manner
No doubt I will definitely recommend it as the service was fast and everything was good.
Would definitely book again with on the beach everything spot on...
Surprising easy excellent service. Was a little nervous as holiday was so reasonable. But no problems would defo use again
Everything worked well and the information was presented clearly so we knew what to expect.
Good everything was organised in a regular manner. Great experience over there.
Brilliant easy site... it's convenient... it's versatile..
Answer: Terrible avoid booking at all costs. Also a premium rate number and no one in customer services accepts responsibility. Complaints are email only and a 56 day response time.
Answer: Onthebeach give you an email reference with your booking. It's not your personal email, so airlines can't contact you directly. It's worth contacting your airline to see if they can do anything. Ryanair now have a workaround for this issue. Go to their website and watch.
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