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On the Beach has a rating of 2.5 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with On the Beach most frequently mention customer service and whole holiday. On the Beach ranks 24th among Travel Search Engine sites.
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Very straighforward to book. Info received was very clear. You are probably one of the best online holiday booking companies I've used. Well done
The service was excellent from start to finish i will use you site next time i go away
2nd time of travelling with you, would always look to travelling with you before any one else. All ran very smoothly and with the addition of a rep at resort very helpful.
It's a mind blowing service. Would use again definitely in the future.
Everything went smoothly I would recommend to people
Have used on the beach several and have always found them great to deal with
Great very easy to use. I would use On The Beach again
Really easy to use and cheaper than all the other websites. Will be using this company again, already passed it on to my friends.
Excellent, not at all any kind of nonsense services at all. They very good.
Can't fault the service i received. They were the best among the good ones.
Very easy to use this website. It's convenient. It's versatile.
A last minute booking that was about the easiest holiday we have ever booked. Tailored to our exact needs (3 small children) and at an excellent overall cost we were extremely pleased.
All good, the message response time was brilliant.
No hic-cups with a speedy service. Excellent transfer service.
The website was quick and easy to navigate through and showed u exactly what you had chosen and had a clear concise breakdown of costs.
Everything ran like clockwork. A good experience. Will use again.
Good price for the holiday and number of days that we had. The apartments were spacious and clean and not far from the other beaches and areas that we visited.
Excellent communication with us, great hotel, thanks for all.
Answer: Terrible avoid booking at all costs. Also a premium rate number and no one in customer services accepts responsibility. Complaints are email only and a 56 day response time.
Answer: Onthebeach give you an email reference with your booking. It's not your personal email, so airlines can't contact you directly. It's worth contacting your airline to see if they can do anything. Ryanair now have a workaround for this issue. Go to their website and watch.
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