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On the Beach has a rating of 2.5 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with On the Beach most frequently mention customer service and whole holiday. On the Beach ranks 24th among Travel Search Engine sites.
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Good service all round, slight issues with transfers but all ok really.
Always use on the beach really good. Staff were very supportive and excellent features throughout the vacation.
Great service, really easy to use and i would recommend them.
Everything went well and we had no complaints for on the beach
Easy to navigate website and prompt responses to emails.
Booking went without a hitch, easy to use site, stayed in touch right up to holiday date, and welcomed home on return, will use service again
The service for on the beach was excellent very clear and very quick response thank you
Best company in the UK, brilliant you can plan your own holiday, highly recommended by me every time, i even search and find good deals for all my friends, they say i should be a travel agent they are that impressed with the deals i find them
Answer: Terrible avoid booking at all costs. Also a premium rate number and no one in customer services accepts responsibility. Complaints are email only and a 56 day response time.
Answer: Onthebeach give you an email reference with your booking. It's not your personal email, so airlines can't contact you directly. It's worth contacting your airline to see if they can do anything. Ryanair now have a workaround for this issue. Go to their website and watch.
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