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On the Beach has a rating of 2.5 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with On the Beach most frequently mention customer service and whole holiday. On the Beach ranks 24th among Travel Search Engine sites.
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Was easy to follow and found what i was looking for!
User friendly website. It was very easy having carrying any kind of information through it.
This is the 2nd time we have travelled with you and both times were as above we will use you again and recommend you to every one A VERY BIG THANKYOU TO ALL THE TEAM for getting our money back after I pressed something twice
The staff members were very helpful. Great thanks to everyone.
On the beach is a really good website i really enjoyed my holiday with my wife i would defo book my holiday on here again
Had a wonderful time in Malta in a beautiful hotel with fantastic views - thanks very much for getting me a great deal!
Excellent job really they were very helpful and cooperative.
Easy to use and would use again. Great thanks to all the staff members who were very supportable.
The planning was excellent from booking the car into the car park to the return transfer. Good communication and smooth travelling.
Very easy and great way to book an holiday. Nice having fun over there.
No problems everything 5 star. It were really nice spending time at onthebeach.
Good service - no complaints, was very straight forward and easy to use.
Great holiday and cheap compared to what others had paid for exactly the same holiday
This is the first time I have used them but had no problems at all.
Excellent communication, lots of emails with easy to understand instructions
This has been our second holiday this year with On The Beach and both have been most enjoyable, unbeatable value. No complaints whatsoever. Very pleased and will certainly book through On The Beach again and again.
It definitely has great bargains, better than other websites I looked at.
Quick and easy... really every processes were being held in time.
Were able to book and get results back very quickly.
Answer: Terrible avoid booking at all costs. Also a premium rate number and no one in customer services accepts responsibility. Complaints are email only and a 56 day response time.
Answer: Onthebeach give you an email reference with your booking. It's not your personal email, so airlines can't contact you directly. It's worth contacting your airline to see if they can do anything. Ryanair now have a workaround for this issue. Go to their website and watch.
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