On the BeachReviews 269

Onthebeach are the worst company I have ever dealt with, the way they are just taking money out of peoples accounts without there permission is absolutely outrageous! How can you keep a package holiday that has either cancelled flights or hotel closure that they are obviously fully aware of, and yet are still able to access your account to either take payments for the holiday as though it's still going ahead or cancellation fees, without the customer knowing or agreeing! I have never known such shocking, unlawful and wrong actions made by a holiday company. There is no way of speaking or communicating with anyone regarding your queries about your holiday or payments taken out of your account so you pretty much become a victim of fraud and disploitation. They have no idea what is going on with anyones holidays, flights, or hotels just as long as they get the money from your account that is all that matters to them! Not even the bank can help anymore as these chargebacks are being disputed by onthebeach themselves and the money that the bank has retrieved from them for you is now being taken back out of peoples account via the bank due to a dispute on the claim! Again outrageous that they can do this! And we are not talking about small amounts of money either we are talking about thousands of pounds taken out of peoples accounts for holidays that cannot go ahead (due to cancelled flights or hotel closure) without the customers permission! Yet still NOT A WORD from onthebeach!

Hotel is closed due to Corona virus so they are unable to provide the holiday we paid for but refused to cancel holiday and have cancelled hotel and are still making us pay for flight's they also cancelled our atol protection we took out when we got the holiday. I've tried calling the premium rate number several times and automated calls just talk for ages then cut the call off.

I have emailed several times to resolve this and my emails have been ignored if they don't refund my money I will be taking this to the small claims court.

AVOID AVOID AVOID

This company needs to shut down

UPDATE 31/05/2020
My bank has since refunded me and now they are disputing it to try and keep my money when they haven't provided me with any service vile company DO NOT USE THEM

I would never again use on the beach as they dont have any care for their customers and sold me a holiday which was a pack of lies, I paid for transfers with them and had to pay again on on holiday, the hotel I booked with said it was 5 star on the on the beach website and was from it with ignorant staff broken items in hotel rooms and again expecting me to pay for items they listed were included. The flight was horrible with me being shouted at by cabin crew for eating a sandwich I bought in the airport and the whole experience was a disaster! I wouldn't recommend my worst enemy booking eith them as they have no compassion for its paying customers and were rude when approached about this making it out to be my fault leaving me feeling uncomfortable in the own comfort of my home with there reply. DONT BOOK WITH ON THE BEACH

I strongly advise nobody book a holiday with this thieving, lying company! I have spent almost a week and about 5 hours on the phone trying to get a deposit back for a holiday that was never available in the first place (after being assured that it was) As soon as I paid my deposit they told me it was never available. They have told me lie after lie, and to add insult to injury have still not refunded me the full amount I have paid them!

I strongly advise everyone to NOT USE THIS COMPANY

I have booked two holidays in the last week with on the beach The first one they rung the next day and cancelled as they advised the accommodation was not available (even though they where still advertising it and it was available with other providers but at a higher price), the second I didn't even get the courtesy of a phone call just an email saying they have cancelled by booking - Why are they selling holidays that they don't have! I am left with one very disappointed family!
Stay away from this company as there customer service is shocking! And are falsely advertising cheap holidays that are not available!

DO NOT BOOK!
Me and my soon to be wife booked a honeymoon through on the beach, we saw the right dates ect. BOOKED ref MYB*******B and they gave us totally different dates, not the ones that was shown on the webite, after calling them they said we will refund hotel in seven days but you need to talk ryanair and they will give you a refund... called ryanair and they dont give refunds, we call back on the beach... and what we got is... yes we said you could get a refund from them but if they dont its not our problem... at this point my misses is shouting at me and the lady on the phone was like if she carrys on i will terminate the call.
THIS IS NOT RIGHT!