OnlineTires

Huge selection with great prices. I bought Continental Pure Contact because they had the best price. I ordered them on a Friday evening online and the next day I checked for an email but didn't see one in my inbox So I checked my spam box and it was in there. I then moved it to my inbox and added them to my address book. On Monday I got a shipment confirmation, stating they would be delivered on Thursday. I got them on Thursday just as described. Overall it took less than a week to get them and had no reason to call OnlineTires because the emails they sent were good enough. I would recommend OnlineTires to everyone!

Nothing but lies. Said they had the tire in stock and didn't. They created a Fedex label for tracking but it didn't show any movement. Waited until "delivery date" from Fedex and called for refund. Lied again about having them in stock and then they got mad because I expressed my frustration. Said they are going to refund but I expect that's a lie also. Thankfully I paid with PayPal.
I wish I could give no stars.
DO NOT BUY FROM THIS PLACE!

The price may be good, but prepared for customer service to SUCK! They will not stand behind the warranty of any of the tires that they sell. Instead of taking care of it like most other retailers would, they suggest that you take your problem up with the tire manufacturer. I purchased a set of tires for my truck in the late spring during what I thought was a great sale. I put the tires in storage to have mounted before winter. When I had the tires mounted and balanced, the technician found a leak in the sidewall due to an obvious factory defect. Onlinetires would not make it good with me because I had the tires longer than 7 days before having them mounted. 7 days! What a terrible policy! I will never purchase a set of tires from this company again!

I placed my order online so lucky for me I have the right size tires unlike some of the other complaints I'm reading on here... After that it went downhill 48 hours later I was supposed to be able to pick my tires at after 72 hours they still haven't processed my order and said that they might come in that night or the next day so I called the next morning to see if my tires were in the people at will-call are just plain stupid I know I've been talking to that guy several times the same guy and he said your tires are going to be until either Friday night or Monday and I said if I don't have my tires by the end of the day I'm canceling my $900 order. So I hung up and wrote a nasty email with all kinds of explanation marks and I got a call back saying that my tires actually came in the night before and that they will call didn't know what they were talking about... So I show up to pick up my tires it is so disorganized nobody knows what's going on... I think they actually just hired people off the curbside as day laborer to work there... So I said hey do you guys sell all terrain vehicle tires because on their website it shows that they do and a guy goes oh yeah we have a couple of brands of those just go in and talk to sales. I went in there to talk to sales and they're like oh we don't sell those tires so can you say idiot oh yeah idiots! Why I thought about walking the line twice with this company is beyond me I just turned around and walked out the door... I don't care if I did save $12 per tire cheaper than anybody else I won't buy from this company again they really do suck

Onlinetires.com had the prices on the tires I wanted by far, but didn't have good reviews. I took a chance on them and found that the price was real (no hidden handling charges or anything), and I got a shipping/tracking email within a day (They told me within 48 hours).
There was a hiccup from there, though... the original email said I could expect the tires 4 days later, but after 2 days it had still not shipped. I never successfully reached a customer service associate by phone, and the website didn't give me any specific information... so I started to worry.
The next day provided tracking info that said the order did start to ship, and from there on there were no problems. All told, it took a little over a week to get the tires, and they were in good shape and exactly what I wanted. You won't be happy if you're in a hurry, but if you're patient, you will be happy.

I placed my order and received a confirmation email but two weeks later I still haven't gotten them. They haven't even processed my payment. So I gave them a call just to check the order status, the guy I spoke to was clueless and I was supposed to get a call back from Josh in "10-15 minutes". I called back 2 hrs later, because I never received a call, and spoke to Elisa. She was clueless also and TOLD me to hold, she didn't ask or even inform me why I was holding. Some other guy Edgar got on the phone and treated me like I was a hassle and this situation was my fault. He said "A lot of customers think that if they could add it to their cart then they can order them.". NO CRAP, there was nothing on the site saying this item is out of stock, of course I'm going to think its available. His tone and comment was over the top, I didn't even need to speak to him as I had already decided to cancel my order. He just made me want to share my experience.

After about a week and a half I called them and asked him about my order... that's when they told me they were out of stock of the item I had orderedbut I still give them the five stars because when I called them they were helpful and understanding about me being mad about not hearing nothing about my order so what they did is told me they were out of stock of the item I ordered they replace them with a more expensive tire and ship them for the same price... if you ever order from them just follow up on your order so things can go smoothly

I needed tires really bad. I was a little skeptical after reading so many bad reviews with only a few good reviews. I went ahead and called them to place my order. The C. S. R. Dan, that helped me was easy to work with. I told him what tires I was looking, he checked if they were in stock (which they were not) so I asked him to check a different tire brand they were not in stock as well. He told me the next tire that was available, which turned out to be only a few dollars more than the original tires I wanted. So I ordered them. Dan said I would receive a tracking number on monday (I placed my order on a friday). Monday morning I called to see where the tracking number was, they told me i would get it by 6pm pst. I received the tracking number at 430pm Monday after noon. The tires were shipped fedex. FedEx tracking said e. T. a. Was Friday Feb 13. My tires were delivered to my door Friday the 13th. My tires were brand new with stickers still on them.
I will buy from online tires again and again.

Either online tires has drastically changed or the people complaining are a small part of the overall picture. I ordered 4 tires Sunday night at a fabulous price (savings over a $100 and I researched at least 25 sites, local and online). On Monday morning, I changed my mind and upgraded to a better tire. I called OT and the agent was very helpful. All the agents I talked to knew what they were doing, gave me all the information I needed, and were very nice. This agent changed the order, billed PAYPAL the difference, and said I would have a tracking order within 48 hours. Sure enough, I called 48 hours later (Wednesday) and got a tracking order that showed the tires would be delivered to my door on Saturday. Saturday morning, the tires arrived at my house. Everything went very smoothly and OT could not have done anything to make the experience more pleasant, even with me changing the order on them. I guarantee you all of my tire purchases in the future will be with OT.

Don't trust these guys! I bought Two sets of Michelin Tires and the terms of sale were to include two $75.00 gift cards one for each set of tires. Almost three months have passed and I have sent numerous e-mails all to no avail. The advertised deals are not fulfilled as stated on the website and on my receipt. I would guess your lucky to even get your tires. With 1 in 4 people getting screwed over by these guys they should not be around much longer. I wonder If Michelin knows how these guys operate? They are besmirching the good faith name of Michelin. Dave F.

Customer services is great until they got my money. Then when i encountered an issue with the rim and tire i had ordered that was due to a miscommunication and lack of information on the different options for offsets. Never once was i told there were multiple offset choices for this one style of rim. Sent me a replacement rim which was wrong and wouldn't exchange it for the right one.