OnlineCityTicketsReviews 8,981

I bought 2 tickets to a musical. The ticket price was $145 per ticket. The total cost was $391. You do the math. I was using paypal and clicked through the screen expecting to see a break out of the cost. There was NOTHING about the fees until I suddenly realized I had gotten to the end and purchased the tickets. I immediately called them with obvious questions. I asked why there were almost $100 in fees for tickets that they didn't even own, they were literally just passing them on from someone else and that Ticketmaster's fees are like half of that. They were rude and dismissive and told me if I didn't want the tickets I could try to find another sucker and resell them at an inflated cost. Paypal was NO HELP and said tickets weren't covered in their "protection". Stay away from this place, they are scammers and PAYPAL is cool with it.

This is a really SKETCHY dishonest company. I bought over $1,000 in tickets for Elton John and had to pick them up at a sleazy liquor store on Ashland. I thought at the time that this was a little strange, but since it was my first time dealing with them I tried it. WRONG! I should have checked them out before buying. Then, 9 months later, when I misplaced the actual tickets, there was no backup available. They couldn't resend them online or by mobile. So I couldn't go. Their fees are outrageous and they are just out for themselves. I will only deal with reputable companies in the future who can guarantee I have access to my tickets no matter what. BUYER BEWARE!

First, the good. The customer service rep, Rain, was very helpful and understood my concerns about the way that OnlineCity Tickets handles ticket sales.
The bad. Tried to use live chat, but the system timed out before I could even finished filling in the information. Very frustrating!
The ugly. I order tickets for concerts and shows regularly and in fact, just finished ordering very expensive tickets for NYC shows. Never, and I mean never, have I not known the seat numbers I am purchasing. Only knowing the row of the seats is not helpful at all. I would never buy tickets in the orchestra section without knowing exactly which seats I was getting. I understand this venue is different because of the center aisle that separates right from left orchestra, but my concern about not knowing the actual seat location is still valid. I am always able to see an exact replica of the venue and identify and select the exact seats I wish to purchase. If this is how OnlineCity Tickets does business, then I will no longer do my business with them. There are so many other options (StubHub being one of my favorites) that I don't need this particular company.

We originally purchased our tickets in a very specific section for a reason. The day after purchase we were contacted and told there was a mistake and the section was no longer available. We were then offered DOWNGRADED tickets in the very back row of the balcony and led to believe this was our only option. When we did a little digging, we found there was still plenty of availability in the area we originally requested. We called customer service and were told "since we agreed on a recording to the downgraded seats there was nothing to be done and no refund to be offered". Their site clearly states if seating availability is an issue, the customer will be offered COMPARABLE or UPGRADED options... it also states they may offer refunds at any time... they offered neither to us. Their customer service is a joke with some smug person on the other end offering their scripted broken record responses to everything. Their services charges are an absolute joke as well. All in, we were charged $170 for 2 last row balcony seats with a $29.50 face value. This company is not about good customer service experiences, they are only about price gouging people and then giving them the run around when they start asking questions. Will NEVER use again and will report to BBB.