OnlineCityTicketsReviews 8,981

Monique walked me through online images of the theatre. She was soooo patient with me as I asked the same questions about the theatre for at least 10 minutes... I see 5 levels. Which one is the loge? I don't see the upper orchestra level. Why are there 5 levels of lights if there's only... Why are there 5 levels above the main floor... And on and on until I realized I was looking at the wrong theatre. She persevered and we laughed and I liked her temperament and business sense and personality...! She took even more time to go through ALL tickets in my price range for the shows duration and helped me find the best tickets availble and offered me a discount to boot. Because of my pleasant and positive experience with Monique I decided to treat myself to a better seat set for a little more $$. I went for loge seats in the center section instead of mezzanine off to the side just to save $60 bucks. However, I don't think it's fair to your customers to tack on an extra 50+ bucks to cover your theatre business expenses. The tickets are high enough without that added cost. Not everyone is clorox rich ya know. I'll be pinching some quarters to pay for this Tyler Perry treat. Doesn't that man already have enough money? A nice way to say goodbye to Madea would be to slash the ticket prices so MORE people could enjoy that crazy old lady at least once before she departs. Don't you think?

Hello! Thank you so much for asking for my thoughts. I was assisted today by a very professional, sweet speaking young woman named Angie. She helped me with my credit voucher and got me EXCELLENT TICKETS TO MY FAVORITE SHOW Earth Wind and Fire and assisted me with another ticket order for Steve Miller. I will order tickets and ask for her in the future, I do go to ALOT of concerts. You should be very happy to have her in your employment! Thank you again for the credit voucher, it really says alot about your company.

Sincerely,
Michelle Stein

If you purchase tickets through this outfit and get your dates wrong you are screwed. No refunds, no ifs ands or buts. Their customer service is hideous it's basically non-existence and the only way you can contact them is through email. They hide behind their computer screens because they don't want to deal with you. Do not I repeat do not do business with these people you will be very disappointed! They overcharge for tickets and add-on an exorbitant service fee.

I got vamboozled, writing this review so hopefully You won't. Paid over 3x the ticket value, have been waiting 5 months for tickets to a show next week, still do not have them. I contacted customer service received some lame excuses that included "The tickets weren't printed yet LOL, the seller may not have received them yet?. Please do yourself justice shop elsewhere for your tickets. Don't be a fool like I was. I suspect all the great reviews are bogus, based on my experience there is no way they could be genuine... Shop somewhere else please.

4 Dave Matthews tickets in Des Moines at wells fargo arena, Ticket price, $95 each, total, $1,522! 400% Mark up. When you see the $380 total- make sure you get a magnifying glass to see the tiny little EA under that price, as in EACH! Contacting CC company tomorrow to report it as scam- have attorney on retainer through work- will NOT be paying this price.
Search the site you buy tickets from and if it is operated by onlinecitytickets, go elsewhere!

If you buy your tickets, MAKE SURE you ONLY buy ones that have an electronic option...
So I ordered tix yesterday evening and the only option was delivery, which was weird knowing that this place even has "online" in their name.
Doorbell rang ONCE at 9:30 this AM... when I got to door, UPS was pulling away. Went and jumped in my car and couldn't find him.
Called UPS... said nothing they could do and they'd be resent on Monday cause they REQ A SIGNATURE (so yes, purchased the night before, and they are set up to deliver with no delivery window the next day and gave no option to "uncheck" a signature requirement or anything else...)
Called Online City Tickets... 1st, "we'll contact seller to see if they can email them to you", later followed by, "they can't reissue... sorry, nothing we can do... we don't take responsibility once a delivery attempt is made."
$500+ thrown into the wind... kids crying for missing their event... etc etc. HORRIBLE model

35% markup on tickets AFTER they had already upcharged the ticket price. Tickets were $85. I bought 4 tickets and expected a charge of $340. When I got my bill it was $458.86. There is NO fine print that talks about hidden charges or additional fees other than that they're a reseller of ticket and will resell the tickets at a higher price. When I called about the HUGE price difference they explained that they have fees to help pay for their client support of $110.36

I purchased 4 tickets that said they were row A, after I paid it said they were now row P. I tried to talk to their customer service department and they just said that I was out of luck. If I wanted to resell these tickets on their site and then try to buy more I could. They changed the seats on me after I purchased them. These were bought for a person that has Macular Degeneration so the only tickets that are any good are the close up tickets. I never would have bought tickets in the back for him.