OnlineCityTicketsReviews 8,981

I purchased tickets for an event and they sent me an email with incorrect tickets and the wrong date. I originally tried to purchase direct from fox theaters Detroit but the purchase button brought me to this third party. I purchase and was f'kd! I called 3 people and even the chat and they were like robots... you are SOL our policy says no exchange or refunds and I should sell my tickets online to recoup the value! They said they are third party I asked for the vendor info and they refused to give it. This is a bull$#*! site with bad reviews. I thought I was buying direct from the theatre! Shame on them! There should be a zero rating!

This site is Fraudulent! They don't give you tickets and "if" you ever get any it's not the right seats or even venue! I'm having my Bank Institution look into this matter and they even said this site is FRAUD! I will be getting my money back! I've contacted the BBB and the FBI on this site that are and have been ripping people off! I called the Venue of the concert I'm attending in July and they didn't have Tickets reserved in my name there so what does that tell you? FRAUD! ONLY Purchase tickets through the Venue your attending or through Ticket Master ONLY! FREAKING NASTY $#*! THIEVES!

I would not recommend using this website, as there are other options that are much less expensive with fewer processing fees. Their communication with customers is also very flawed, as they do not send a confirmation of purchase email until after the seller has accepted your offer for the tickets. This means you have to check your bank statement to actually verify that the purchase has gone through. It's already been over 48 hours and I haven't received any communication from OnlineCityTickets or the seller that I purchased the tickets, even though there are three different pre-auth charges and the full charge for the tickets on my account.

Because I did not receive a confirmation of purchase or a placeholder email stating that the vendor would review my offer before the confirmation would be sent, I ended up purchasing the tickets again through another vendor because I thought my transaction had not gone through. I really hate leaving negative reviews, but I honestly believe that this company's approach to communicating with customers is extremely flawed and needs to be readjusted.

I was told the tickets would come in a week. They showed up months later. I was afraid when my daughter seen them as she had been very excited to go that they were fake. Turns out, they worked, and she had a great time. I was unaware of the amount of views this review got. At the time I thought they scammed me. However, maybe after they seen all the potential customers they lost, my daughter's tickets did show up. Thanks for looking, at least your curiosity kept these people honest for me. My daughter loves Ru Paul, and she had a wonderful time.
Still don't trust them.

I understood about the final sale policy - however I did NOT receive any confirmation from the site at check out -- I sent a follow up email that day AND Called - but was on hold for so long I could not get through to anyone.

So I assumed the sale was NOT legit and acted accordingly. In FACT I did not receive ANY contact back from the company until I complained to PayPal several days later.

They sent me a link to resell the tickets but I will NOT be getting into any other contract with this company.

I paid $223 for a ticket (which I later learned was only $193 if I had purchased directly through the vendor), only to discover after I had purchased the ticket that there was an $80 service fee (meanwhile, the vendor only charges a $15 service fee). I am thoroughly disgusted that OnlineCityTickets buried the service fee in such a way that I didn't notice it until it was too late. They do not offer refunds. DON'T BUY FROM THIS WEBSITE.

My wife was checking out the price of tickets for the Blake Shelton friends and heroes show in Des Moines, Iowa. She ended up getting charged $500 for 2 tickets for the show. She never even clicked on anything to buy. Then when she got the tickets it wasn't even for the section she was looking at. Tried to talk to these $#*!s & all they would say is that all sales are final & you had to click on something to make the order. I think they just make $#*! up to cover their tracks. The price on the ticket was $129, so needless to say we got scammed out of about $250. DON'T DO BUSINESS WITH THIS PLACE YOU'LL GET SCAMMED! If I could rate them with negative stars I would have to put a 100 negative rating on them.

I needed to know where the seats were located in the row and they couldn't tell me. I needed to have seats near the isle because my wife has bad knee's. The tickets are non refundable and I was promised they were great seats. Unfortunately, I was sold seats 13 and 14, which means she will have to crawl over 12 people to get to our seats. And no leg room.The next tickets I purchased for a different concert were through Ticket Master and I was able to pick my seats! That's where I'll keep buying my concert tickets from now on.

Unfortunately I came across this website when I was trying to purchase two tickets to Mumford and son. I was unaware that this was a RESALE ticket sight. I bought my tickets for almost double the face value amount and was charged almost 70 dollars in service fees. My tickets were bought back in October of 2018 and I was told that I would have my seat numbers and section ONE WEEK BEFORE the concert. I have been patiently waiting for 5 months. This is now one week before the concert and we still do not have our tickets or seats. I talked to Dago in the escalated complaints department and he informed me that in the "fine" print of the website's policy it states that they can hold your tickets until 24 hrs before the event and even though I was told I would have tickets a week before. Dago said "If" you do not have a seat by then, you will receive a full refund. What kind of assurance is this? I want to know that I have seats to see the concert or I want a refund so I can buy the tickets somewhere else that can assure me that I will have a seat. We have one week until the event and I don't know if I have a seat until 24 hrs before it starts. This has been one of the worst experiences I have had with a ticket website. Customer service just wants to tell you that you should of read the small print that basically lets them do whatever they want.