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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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DON'T BUY TICKETS FROM THEM! I bought 3 tickets to "Disney on Ice show", which I attended on Saturday 26th, 2019. The tickets were overpriced by about $129. Each. When I got to the show, I then realised as the couple sitting next to us had paid this amount less than us. What a rip-off, and when I contacted them to verify if it was a mistake, they gave me this explanation...
"Thank you for contacting us. After reviewing your order, I can confirm that you were correctly charged for your tickets. As sellers set the prices of their tickets, the price others paid would not have a bearing on what you were charged. Feel free to reply to this email if you have any additional questions.
WHAT A JOKE!
Easy to purchase the tickets but the fees are a big burden! The cost was almost the cost of one of the tickets. Should improve.
Fraudulent purchases from Online City Tickets. DO NOT PURCHASE from them! I recently went on their website to purchase Backstreet Boys tickets in row 127 and when I received my receipt, the seats listed with a completely different section on the top row section 323. After calling the help center, they told me there was no proof that I was intending to purchase the tickets in section 127 because my receipt stated otherwise. Every website has the 100's section seats listed as the price I paid but there was no customer service options offered. They informed me that my only option was to sell the tickets to someone on a third party site and buy new tickets. This site is not legit, they are scamming people and ticket GOUGING.
I purchased tickets for a friend that is not tech savvy. After charging $40 more per ticket than advertised, I received an email that i cannot print the ticket. I have no way to get the person who purchased the tickets to him. All he wanted to do is go to a Santana concert. This company has now taken all of the joy out of a concert. That's pretty hard to do too.
DO NOT USE this site! I bought 4 tickets for my family for $41 a ticket but they charged me $58.75 a ticket totalling $235. Then to add to the pain the face value on the ticket was $25. When I pointed this out to them they basically told me too bad. This is not a reputable site if they are not able to admit when they've over charged someone.
Overpriced and ridiculous fees. I will never use this site again. I am also contacting the BBB.../:...
Easy to purchase the tickets but the fees are ridiculous! The fees were almost the cost of one of the tickets!
The services was great, please my needs, kind person. Great attitude. Very happy with the service I received.
Service charge is ridiculous. I spend $161 in shipping and service charges on 2 tickets. My fault for being is a rush and not paying attention to the fee's. Don't make the same go somewhere else!
BTW, this is the only bad review I have ever written.
I'm seeing some people having trouble getting their tickets but I did not encounter this issue. I was getting worried but a week before the concert my tickets were emailed to me. I really wanted actual tickets but this was not an option. I took screenshots of our tickets and had no trouble using them at the concert. We sat in the wrong seats at first but the people were nice enough to direct us to the right ones. Was an awesome experience with my husband and daughter. This is my favorite Metallica concert.
Overall, it was a great experience. Except for when my bank put a block on my card because they thought someone was using my card without my permission. It took awhile to get the bank on the line and I almost lost my tickets but in the end we got it taken care of and I got my tickets. The customer Service Rep Milly was very nice and patient while I got my bank on the line. She even gave me a discount which was awesome. I am now broke but it will be worth it for METALLICA on September 11th in Sioux Falls. We are so excited. My husband, daughter and I are going as a family. How exciting! I love Metallica!
They overcharged me and never told me about their crazy service charges. AWFUL! Disputing this charge.
Josh was very helpful in finding my tickets for 9 people! He gave options of varying prices and it will be a good time!
Their fees are not transparent or disclosed up front. I purchased 3 tickets@ 49.00 each. Service fees were over 50.00. Adding almost 30% to total price of tickets. That was not disclosed upfront. Also they dress up their sites to make you think you are buying tickets direct from the venue, even with url's that have the name of the venue in them. Then when you klik buy you are redirected as if they are affiliated with the venue and acting as a ticket agent for the venue, when in fact they are scalpers. BEWARE!
My tickets were canceled "recalled" with less then 1 day notice to the show. I had my tickets for months and bought VIP passes from another site but this site is canceling my main tickets to see the show.
This site claims a 100% guarantee for your show it is a complete lie. My show didnt cancel and it is happening they just pulled my tickets to resell them at a higher rate to someone else.
They wont let you cancel under any circumstances our show was mixed 4 months out and I was not allowed to cancel then when the show dare comes and we are all planned as a family to go the pykk our tickets from us with not notice and we are stuck with our VIP costs from the other company after confirming with them 48 hours in advance, and no way to get into the show because if these people.
The gentleman that helped me was Frank. He was very knowledgeable, polite and helpful. Will do my ticket ordering through them again.
Whatever you do in life, do not buy anything from these people. Complete scam in every way. If I could go lower than 1 star I would
Sold me a $100 concert ticket for an evening performance, then THEY change the time to 2 PM, conflicting with my established plans for the day. Should be an easy matter to exchange for another day and definitely honorable to refund me, but NOOOOOooooo...
And I can't get a human on the phone, so I just get annoying emails about how they can't do anything for me. Avoid at all costs, or it will cost you...
We went on line to buy tickets for Cher and went or the site that said saddledome.org. We have had great success dealing with the Saddledome except this was not them it was onlinecitytickets. We were in a hurry so did not notice priced in USD for a canadian in concert in a canadian city. Yes when we reread this it is there but no obvious when tickets are selling fast. Deliberate mis direction and will never use this site again.
She was very pleasant to work with very helpful told her how much we need that we could spend on each ticket she promptly found great seats for us and looks like we're going to have a wonderful time she explained everything to us very thoroughly very smooth the transaction was very smooth my no complaints on mytrans action
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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