Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of OnlineCityTickets

OnlineCityTickets

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OnlineCityTickets?
grey stargrey stargrey stargrey stargrey star

OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

France
1 review
1 helpful vote
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Why in the world have I just paid $427.00 for front row seats and all I know is my Wife and I are in the front row but we have no idea what our seat numbers are? REALLY?

Date of experience: April 7, 2018
Texas
1 review
1 helpful vote
Follow Dan W.
Unfollow Dan W.
Share Review
Report Review

Awesome!
April 8, 2018

I think it was awesome! Very prompt and serviceable! Please continue this treatment. I really hope you don't judge but I really want to hang out.

Date of experience: April 6, 2018
California
1 review
2 helpful votes
Follow Darcy B.
Unfollow Darcy B.
Share Review
Report Review

Cant see the actual price of my tickets. I also found way cheaper tickets just after. Feel ripped off.

Date of experience: April 6, 2018
Texas
1 review
1 helpful vote
Follow Keely D.
Unfollow Keely D.
Share Review
Report Review

Ice
April 8, 2018

Good times thank you so much for the awesome ticket buying experience. I think you guys are awesome.

Date of experience: April 6, 2018
Alabama
1 review
1 helpful vote
Follow Tanya M.
Unfollow Tanya M.
Share Review
Report Review

Very easy to use
April 8, 2018

The website is easy to use and the prices are very reasonable. I would use this site again to buy more concert tickets in the future.

Date of experience: April 6, 2018
California
1 review
1 helpful vote
Follow Tinamarie C.
Unfollow Tinamarie C.
Share Review
Report Review

So far so good!
April 8, 2018

The ordering process was straight forward and easy, I appreciated that. However, the processing fee is higher than most sites, then there's a 7.50 electronic processing fee of some sort, but, I still ordered them for the convenience of it all.

Date of experience: April 6, 2018
Texas
1 review
1 helpful vote
Follow melisa k.
Unfollow melisa k.
Share Review
Report Review

Tickets
April 13, 2018

Best and smoothest transaction ever!
Can't wait to see the show on September 19th, 2018...
Thank you for making this simple and easy for me to purchase here and download right away.

Date of experience: April 6, 2018
Canada
1 review
1 helpful vote
Follow nikki m.
Unfollow nikki m.
Share Review
Report Review

Easy
April 8, 2018

The site was easy to find and purchase tickets.
Buying 2 tickets as a birthday gift, reasonably priced as well

Date of experience: April 6, 2018
North Carolina
1 review
1 helpful vote
Follow Tammie G.
Unfollow Tammie G.
Share Review
Report Review

Getting tickets for my daughter and her boyfriend to go to the Dirty Heads concert... easiest purchase I have ever done!

Date of experience: April 6, 2018
New York
1 review
1 helpful vote
Follow Jerome D.
Unfollow Jerome D.
Share Review
Report Review

Scam
April 6, 2018

You advertise 20$ off and you charged me full price. I don't understand why do I have to have do many characters? Message was clear enough with half as many. You give me no way to cancel my order. If no reply within 24 hrs. The BBB will be notified

Date of experience: April 6, 2018
District of Columbia
1 review
2 helpful votes
Follow Tim C.
Unfollow Tim C.
Share Review
Report Review

I bought two tickets that were advertised as Orchestra EE. However, they were not Orchestra seats but Rear Orchestra (Orchestra has no row EE). So, row -> correct, Orchestra -> lie.

Technically, they can probably get away with this deception, but I will not use them again because of the deceit. I say shame on me for not researching the row location better, and shame on them for their deceitful wording.

Date of experience: April 6, 2018
Massachusetts
1 review
3 helpful votes
Follow ed R.
Unfollow ed R.
Share Review
Report Review

This site is a rip off! We got charged twice the face value of tickets purchased last week, when we contacted their support line at "*******@secure-tix.com" they were no help at all, letting us getting taken advantage of when we purchased them in good faith. I contacted the Boch Wang Theater to report this site since they scammed us on ticket for their theater. Do Not use this site unless you like being scammed!

Date of experience: April 6, 2018
California
1 review
1 helpful vote
Follow Judy K.
Unfollow Judy K.
Share Review
Report Review

3
April 8, 2018

Too many errors when trying to pay. Keeps kicking me back to the credit card information. Credit information kept wanting me to complete when already put in all my information. Messed up on that part. Should have to put it in 20 time and have to change cards 3 times before it finally sent me through.

Date of experience: April 6, 2018
Pennsylvania
1 review
1 helpful vote
Follow Jen R.
Unfollow Jen R.
Share Review
Report Review

Tickets
April 6, 2018

I ordered tickets for me and my sister. I am excited to be attending a concert just the two of us. Thank you for making that possible.

Date of experience: April 5, 2018
Louisiana
1 review
1 helpful vote
Follow Valerie M.
Unfollow Valerie M.
Share Review
Report Review

Pricey
April 6, 2018

Tickets are high no discount for kids plus two added charges to total. We drive from away and there is no discount for kids plus added charges for buying online and for email delivery. It's too much but my kids love going

Date of experience: April 5, 2018
Georgia
2 reviews
1 helpful vote
Follow Dawn F.
Unfollow Dawn F.
Share Review
Report Review

SCAM!
April 5, 2018

They sold me "Row 1" tickets for $800 each that turned out to be General Admission floor tickets. General Admission through everyone else was selling for only $250 each so I truly thought I was getting front row! They refused to give me a refund due to their no refund policy. Said the reason it said "Row 1" is because that's how the seller keeps up with their inventory. WHAT? How is a buyer suppose to know that? They are a SCAM!

Date of experience: April 5, 2018
Washington
1 review
1 helpful vote
Follow Chellore K.
Unfollow Chellore K.
Share Review
Report Review

Price Gouging
April 6, 2018

The convenience fee is 21 dollars and the email option is 7? That's crazy! Yes, it was convenient, but geeze. It's not good to rip people off.

Date of experience: April 5, 2018
Massachusetts
2 reviews
1 helpful vote
Follow Jon W.
Unfollow Jon W.
Share Review
Report Review

Rip-off on fees
April 5, 2018

When the service charge is 30% of the ticket price, and then they also charge you $7.50 for the privilege of downloading your tickets and printing them at home.
These people are rip off merchants. I would never use them again.

Date of experience: April 5, 2018
Canada
1 review
1 helpful vote
Follow Peter M.
Unfollow Peter M.
Share Review
Report Review

Fees are outrageous
April 5, 2018

The actual amount of the add-on fees are hidden until you check out. I ended up buying the tickets, but would probably not use this site again.

Date of experience: April 5, 2018
Florida
1 review
1 helpful vote
Follow Walter H.
Unfollow Walter H.
Share Review
Report Review

Fees Are Outrageous
April 5, 2018

The actual amount of the add-on fees are hidden until you get to the end of the checkout process. I'll NEVER buy tickets from them again!

Date of experience: April 5, 2018