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OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great easy, covers all aspects of a trip thank you, have a great day
Fast, reliable, easy navigation,always get the best price available
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
So far it appears as if our granddaughter will be coming to see us.
Rayleigh is the passenger our granddaughter. The grandparents (Jim& Yvonne Stander)are the ones who made the flights
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
User friendly - not difficult to follow screens - have used before
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
First time. So far so good. I like early notices of seat selection and travel plans.
Thank you for your feedback. Please contact our representative if you have any questions or concerns.
It has been great
Not so bad Even though it's refusing
But yes it has been great for the fact that it has been my first time booking
Thank you for your feedback. If you have questions or concerns please contact our representatives and they will be happy to assist.
I am embarrassed pay my airline fee for Asky ticket only to be told that my name does not reflect.
We regret that we were not able to assist with your current travel plans
One travels is the best I had no problem with my bookings that
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
The airline charge me 22$ for a very small bag of 6 kilos (personel underware and light t shirt). What a shame!
Thank you for your feedback. Many airlines are now charging for baggage. They set their polices and fees and we, as an agency, have no voice in their decision.
We regret any inconvenience.
It was hard at first to find a reasonable flight price at first. Once it was done the rest was easy, except there wasn't a seat choice which is worrisome
Thank you for your feedback. Most airlines are now charging for the ability to pre-assign your seat. This can be done on the airline website. You can also wait until you check in for your flight and the airline will then assign a seat
At no cost.
Still waiting for confirmation. It was a good experience and it gave lot of options
Thank you for your feedback. If you do not receive your confirmation shortly please contact our representatives.
Very fast and efficient service! The credentialism is very strong! I booked it and got real hotel I wished.
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Travel agent on the phone was great. She made everything very easy.
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
I like the mere fact you guy searched for options for me, that information was readily available
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Thanks, it was fast and easy to book. Also has a price match and includes many other options for different travel insurance.
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
The lady who helped me with this trip is an Angel very proffessional and extremely compassionate. She deserves a raise and a promotion
Thank you for having her as an employee
Charmaine Abbott booking # *******
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Good service,cheaper,fast and very convenient,I'll use this again
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Thank yall, Frontier messed our whole trip up from beginning 2 end not 2 mention the extra money involved.
Thank you for you feedback. We are happy to learn that we were able to assist.
Great site. I would definitely use this site again. I dont really have anything else to say
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Although there was time consuming on the site the end result was good.
Thank you for your feedback. Please contact our representatives if you have any questions or concerns.
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.