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OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is rediicuols! I been asked to pay $204 when I was booked ticket and they deducted $295 from my account!
Easy to book. However, all the add-ons we daunting and troublesome.
Easy and fast. Without problems. Waiting on the insurance papers
Very Good and agree with supporters.it was really useful website thanks for kind service.
Excelente servicio al cliente y;a atencion que recibi fue de una manera muy eficiemyr
I submit my name using their website, and I put my name correctly, but they give me ticket with one letter wrong... and they say they are not taking any responsibility to help me...
Our representatives have been in contact with this customer regarding his concerns.
I was able to book for the next day and return within the week. I got desirable seats and departure and arrival times are satisfactory. The seats are practical for me, and I have flown with this airline before.Excellent service all the time.
Trusted sites and much cheaper and more airlines
Great experience with this Air line ticket agency. Thank you very much
Waiting receipt
Had trouble paying booking more likely my fault
This reservation has been confirmed and an email confirmation has been sent with the ticket number.
It's time consuming, well organized, steps are easy to follow. It's a fast and efficient service.
Seating price changed. I called the # and hold for long time. The first 4 time, phone turned down approx. 10 minutes. Finally I got the answer at fifth call.
The agent wasted my time. Was not helpful at all. I regret booking from one travel.com.
Hell yeah! This is awesome I would totally recommend It!
I truly don't appreciate having a representative call me immediately after I just booked my flight reservations to try to sell me travel insurance! I declined several offers online when I was making the reservation. I was already offered the opportunity for travel insurance, and I declined. The fact that someone from your organization called me immediately after I booked my flight reservation online made me assume that my flight was cancelled or full. This is not a leisure trip. I am flying because I have a family member dying and I am planning her funeral. How dare you try to sell me something on the telephone after I spent 15 minutes viewing every single option offered to me to pay more money. Do not ever do that to me again. I do not appreciate that at all!
Good service. Thank you!
Satisfied for my booking.
Very easy to book a flight! Dominic called and was very helpful and polite.
Very Excellent. Easy to find what you are looking for.
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have reached out to the passenger to obtain additional information so we can assist with the concern.