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OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was a nice and easy way of booking and easy to plan.
The best deals ever and a very easy site to navigate
Very fast service, and found everything I was looking for!
Great service and prices, thanks a lot!
Fast and easy, it gave very good and clear choices, thanks a lot!
Good customer service, wonderful caring and understanding Im very happy thank you
So far I didn't get any issues. I'm informed all details about flying.
Easy-to-use and helpful people to answer my questions
Good Service in all.
I do appreciate, if you advise me how long will take time to have my airline ticket in hand.
Very easy process. The website gives you time to go thru the ticket process without timing out. That is a very good feature. Thank you.
Customer service was great! No complaints. Person on the phone was excellent.
Very much satisfied now is very easy for me to purchase my airline tickets
Fast and easy and low prices, and the service is good i will definitely return and use it again.
Too many "upselling" while completing the reservation process. It's counterintuitive and very annoying.
GREAT HELP,the person i spoke with did eveything she could to find a flight that best suites to my need.
As a first time customer of online booking, I was impressed to see how easy it was, to find the flights I wanted at such reasonable pricing. Once this trip goes according to plans and expectations, I will definitely be back and advise others to join.
It was not what I expected The cost for your service charge was far too expensive
We have reached out to this reviewer regarding her concerns.
I was billed $63 US for the travel protection plan even though i told the agent i didn't need it I am so upset. I need my money back.
Thanks and easy to book the flights but we didn't notice you try many times and my account almost block from my bank
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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