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OneTravel

3.7

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OneTravel Reviews Summary

The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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13,592 reviews

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Florida
1 review
0 helpful votes
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Good services, better prices and easy to pay, I recommend this page

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Can't print from booking website and it ran slow. Also name have been from booking to One Travel.

Date of experience: September 2, 2023
Bermuda
1 review
0 helpful votes
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Really fast and efficient service
September 1, 2023

Really fast and efficient service - easy to navigate.

Date of experience: September 1, 2023
California
1 review
0 helpful votes
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I had an average experience, it was quick and cost efficient.

Date of experience: August 31, 2023
Connecticut
1 review
0 helpful votes
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Easy to use and a good price, I really appreciate the facility to use.

Date of experience: August 31, 2023
Canada
1 review
0 helpful votes
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Waiting way too long on phone on hold with music JUST TO PAY FOR MY CARRY ON LUGGAGE BEFORE 4 HOURS IS UP AS IT'S CHEAPER. VERY FRUSTRATING PROCESS!

Date of experience: August 30, 2023
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback.

Washington
1 review
0 helpful votes
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Found the right airline for a good price with the dates I wanted!

Date of experience: August 30, 2023
Albania
1 review
0 helpful votes
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Pretty good but when it comes to help they don't do it. All travel agents want is new booking they don't want to bother to help you on previous bookings.

Date of experience: August 30, 2023
GB
1 review
0 helpful votes
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Very easy for follow instructions and make decisions.

Date of experience: August 30, 2023
Canada
1 review
0 helpful votes
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Good
August 29, 2023

Good. Thank you. Nice and friendly staff who really care about customers. You are doing great job keep it that way

Date of experience: August 28, 2023
Cyprus
1 review
0 helpful votes
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Wonderful
August 28, 2023

Wonderful. Jenny from One Travel Chat assist provided an excellent service assisting me in modifying my flight booking.

Date of experience: August 28, 2023
Botswana
1 review
0 helpful votes
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One travel is my favorite air ticket search site because it makes it very Easy to book a flight,they give quick response,cheaper options and agents are very patient,polite,concern, long-standing

Date of experience: August 28, 2023
AE
1 review
0 helpful votes
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I have been charged of COA which is not acceptable. What is COA and why I am being charged and not even mentioned on the summary while booking?

Date of experience: August 25, 2023
CustomerService C. — OneTravel Rep
over a year old

We have reached out to this customer to give her direct contact information for one of our representatives
To assist with any questions she may have.

TZ
1 review
0 helpful votes
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God bless you all for your endless support,love and care to your beloved and faithfully customers.
Thank you all.

Date of experience: August 24, 2023
Puerto Rico
1 review
0 helpful votes
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Nice, professional services
August 22, 2023

Nice, professional services.
But I wait to complete

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
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Very convenient
August 22, 2023

Very convenient. Transaction process went smooth. I will, definitely repeat the expereience and will recommend.

Date of experience: August 22, 2023
Canada
4 reviews
10 helpful votes
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Easy to book
August 22, 2023

Easy to book. Good price. Excellent add on options.

Date of experience: August 22, 2023
Australia
1 review
0 helpful votes
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Fantastic,good service and very fast service and very

Date of experience: August 22, 2023
Israel
1 review
0 helpful votes
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Worst booking experience so far
September 21, 2023
Updated review

1- they took 3 full days of calling and sending emails and talking to assistants to finally accept my payment.
2-each assistant that i call moves me to other one and eventually they say that they will call me back, and they didnt.
3- some assistants told me to send an email to a certain email adress but also didnt get any reply,and finally some assistant after 1 hour call gave me the offer, told me to acc and how to fix the problem and he will call back in 15 minutes but she didnt call back.
4. For some reason my first flight in the route was cancelled so they offered me the only option is a flight with 6 hours earlier, and they wrote down in the email "do you accept?" I pressed by mistake "yes", and i directly before even the page loaded exits, still with no verification method ( that with each step i did alot of them) they changed the flight.
Which means that these 6 hours will be added to my waiting time in the next airport.
4- i called the flight agency they said that there is another option but they need approavmant from my agency.
5- i called On travel, and again the assistants move me from one to another and they say they will call back in two hours but still, didnt get a call.(his name is noel)
6- finally someone actually told me that he cant move my flight so im stuck in an airport for 6 hours, although it means that it will cost me alot of money.
**Litterally wont advise this company to my worst enemy.

Date of experience: August 22, 2023
CustomerService C. — OneTravel Rep
over a year old

Thank you for your feedback.


I have been trying for two days to book tickets, my...
September 20, 2023
Previous review

I have been trying for two days to book tickets, my cal card company approved the credit card, one travel company still for some reason identifcations, i called them,sent them emails, each one advises me to do something different. At the end i cancelled my booking.

Date of experience: August 20, 2023
Illinois
2 reviews
0 helpful votes
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Easy to find something I like it's but what don't like is this 50 character thing

Date of experience: August 21, 2023

From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.