Oliver GraceReviews 70

This is a Asian co. My order came from overseas. Payment went to co with different name. Emails another name. Etc They are not going out of business. Quality of shirts just like Temu.

I ordered a jumpsuit in 2 different sizes on 3/28/16 for a wedding in June since I had broken my ankle and was unable to get out to shop. Not only was my credit card billed $324 the next day 3/29/16 but I never received my merchandise until May 11 after many e-mails. Terrible product and fit when they finally arrived. I returned the jumpsuits after numerous attempts for a return label. I have e-mailed them countless times for my reimbursement always with an automated response! I HAVE NEVER RECEIVED MY MONEY TO THIS DAY! It seems that they have gone out of business! It has made me wary of ever ordering on line again!

Just as others on this site mentioned, I have the same issue with Oliver Grace. I purchased two Sabrina jumpsuits in April. It took two months to receive one, then another month to receive the other. The first jumpsuit (black) fit perfectly. The second one (white) was made completely different and didn't fit. After emailing the company for almost a month requesting a return label - they finally sent me a return label, I sent the jumpsuit back in August, but never received the $180 credit! Now their website is down, so I guess I'm out of luck. What a scam. I'll think twice about buying from a company I haven't done business with before.

I purchased a jumpsuit in March of 2016. Upon receipt realized it was too small. Emailed to ensure I was following the correct return procedure and promptly returned the jumpsuit the same day. I have almost 100 emails back and forth from Oliver Grace customer care agents, OXANA, ANYA, TAMMY, etc. have all replied to me saying: the delay in a full refund was because the computer system was changed, then the delay in a full refund was due to the finance department being backed up, the the delay in a full refund was another reason and the customer care agent sent my issue with a full refund straight to the CFO! Yet, dozens and dozens and dozens of emails later I have yet to receive my full refund. I sent a private message on Facebook, no reply. I sent a public message on their Facebook page, no reply. I sent in a complaint with the Better Business Bureau and they responded that Oliver Grace didn't reply to them. I am dismayed, it's completely unethical and I have followed all necessary protocol. I have stopped receiving emails back, sadly. At this point, I already paid for return shipping and I will just take the jumpsuit back! Had I know how fraudulent this company was i would not have purchased anything.

I ordered clothes, returned them and have not recieved my refund of $450. This has been going on since April 2016. They have taken their website down as well as their facebook page. I recommend everyone file a complaint with the FTC. Additionally, the company appears to be owned by a company called Machete Los Angeles, owned and operated by a Drew Stoddard. Seems they have a history of scam companies. Their trademark, registered to a lawyer Alexander Yoffe, was abandoned in the beginning of November. Provide all this information to the FTC when filing your complaint.

No no no... don't buy anything from this place! I purchased this jumpsuit in April returned it two times because they didn't refund my purchase they sent me a new one... after the event I needed it for... and sent back the jumpsuit in June and I still haven't received my refund... I am out $144.00 and NO JUMPSUIT... I also sent multiple emails and they just say they have a high volume of emails to go through! Worst Worst Worst! DO NOT PURCHASE FROM OLIVER GRACE

I ordered a few items, they were sent to me after two months of waiting, they were of terrible quality, returned them, and it's now been months I my money has not be returned. They told me they received the items, but that is the last I heard from them. I have sent over 10 emails and have not received a response. I filed a complaint with the better business bureau, and they contacted me to let me know the company has not responded to the complaint. I will be filing a complaint with my bank tomorrow. The $432 of I am owed is felt and their practices are appalling. It blows my mind they are allowed to continue to claim to be a legit business with the support of companies such as Facebook.

I have yet to hear back from this company after sending MULTIPLE emails in the last FEW MONTHS. This is the worst customer service experience I have ever had in my life. This jumpsuit is not worth the frustration I have had to deal with in trying to get in contact with anyone from Oliver Grace. I am so disappointed in this experience and perhaps this is an isolated instance but I feel the need to warn everyone hoping to purchase from this company that my experience could not have been worse. I have now employed my credit card company to try and get this situation resolved. There are better high-end companies out there that have amazing customer service (especially for what you pay) that I have used and I recommend you use them as well. Oliver Grace has been a disappointment from start to finish with no end in sight!