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Oliver Grace Reviews Summary
Oliver Grace has a rating of 1.5 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oliver Grace most frequently mention customer service, credit card and facebook page. Oliver Grace ranks 1807th among Women's Clothing sites.
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I ordered a jumpsuit from them after seeing an ad on Facebook. Jumpsuit arrived quickly but didn't fit quite right. Sent it back immediately, this was the beginning of April, and STILL have not received a refund. I've sent multiple emails to customer service and receive vague answers about them "being behind" and taking a week for their warehouse to inspect the item and a week for finance to process my refund. It's now mid-May.
I sent a final email saying I would take legal action if I don't receive my refund by the end of this week. They are also deleting negative Facebook comments.
I contacted my local media about this scam as well as an attorney today!
This morning I contacted my local media channels (3 of them) regarding the unethical way Oliver Grace runs their business and how they are STEALING people's money. I'm encouraging anyone with a similar experience to contact their local media as well. It will be interesting to see the snakes at Oliver Grace squirm under legal and public pressure. If they're smart they will refund all outstanding balances and start emphasizing ethical practices. Next step is my lawyer's office.
What a terrible experience. The company has my merchandise and money. I have reported them to the Better Business Bureau and Visa fraud services. They have stolen a not so small chunk of change from me... 140 bucks. After countless attempts on my part to resolve they have just ignored me.
Terrible service and just not a good way to treat people.
They ship you a piece of junk that looks nothing like it does online. Then if you return it they keep your money and ignore you!
They only refunded me because I left this review. For months they ignored me or emailed that they were still working on the refund. Thank You SiteJabber. You got my money back.
I ENCOURAGE ANYBODY WHO HAS A PROBLEM WITH OLIVER GRACE TO LEAVE A POOR REVIEW HERE. THAT'S THE ONLY WAY TO GET THEIR ATTENTION
Hi Adam,
We are very sorry you had a bad experience with our company and were not satisfied with the jumpsuit you ordered. We had an issue with some of our programs and apologize for the delays. We are working to update all of our programs and partners that we use to ensure these delays do not happen moving forward. It looks like you were refunded on 4/22 for your order.
Best,
Rachel
I recently went to a holiday party and received so many compliments on my dress! Comfortable and elegant
Hi Dana,
We are so happy to hear that you and others loved your dress! Would love to send you a discount code for use on any future purchase of clothing. Do you have your order number or the email used to make the purchase with us?
This company advertises free shipping and returns, yet I am still waiting for a refund to my credit card from a purchase returned to them over a month ago. They continue to give excuse after excuse as to why it's taking so long. I left bad feedback on their Facebook page after learning that there are at least 4 other customers complaining about this same issue. I am pretty sure we've all been scammed and after sending them several more emails asking for my refund, they have now shut down all contact with them. All if my emails are returned and I still haven't received my refund because I dared to question their level of customer service. They have also removed all negative comments from their customers from their Facebook page. This has been and continues to be a customer service nightmare!
Hi Angel,
We are very sorry for the delay on your refund, it has been processed back to your Visa. We had an unexpected growth spurt and while that is not a bad thing, it was something that our small team could not keep up with. We are working through it and we sincerely apologize that you were negatively affected by this. We have done a complete overhaul on our programs, processes and partners we use and while we know this put us behind on our day to day operations, it was necessary in order to keep up with our growing volume of business and move forward to more streamlined operations. We also want to apologize for not getting back to your daily emails and Facebook comments, every time you send in a new comment, it links to your other emails and comments and knocks you back to the bottom of the list of inquiries and our team responds to all emails and comments in the order they were received. We are looking for a solution to this, but for now blocking the comments from coming in every day is the only work around we have so your inquiries do not keep knocking down to the bottom of the list. We realize we have several upset customers, and while we may not be able to fix our image with you, we know that the changes we've been making will make for happy customers moving forward.
Best,
Rachel
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We are current, on trend and within budget - we do our best to bring you the designs you? ۪ll love.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie,
Apologies on the delay in response. Your chargeback was placed three weeks after we responded to your email that you wanted to cancel your exchange because the size you wanted to exchange to was on backorder. We accepted your chargeback the next day on April 21st. After we accept a chargeback we consider the case to be closed and if repeated comments are sent to our Facebook weeks after you have already received your money back, we consider this to be spam and block the comments from continuing further. Please check your bank or credit card account or contact their customer service to see when the funds were placed back to your account as they were taken out of ours on April 20th. We also sent an email in response to your thread of Facebook messages. We are very sorry that you had poor experience with our company and are in the process of updating all of our programs and partners so this does not happen to other customers moving forward.
Best,
Rachel