Office Chair @ WorkReviews 89

I ordered a chair in mid-December 2022 and was notified my order was in process. I contacted customer support in mid-January and was told that it takes 30 days for them to put the chair together and ship it out. They told me that with the holidays, that time was extended. It is now almost February, and my chair is still IN PROCESS. It does NOT take that long to put a stupid chair together. I will never use this site again.

I ordered 4 Steelcase Leap chairs and they arrived dirty, worn, and severely used. It was difficult to give these to employees. They were $450 each but that was too expensive for what was received.

Never received the chair, asked or a reimbursement, it has been over 60 days and still no funds. Filed a claim with Paypal and OCAW initiates the reimbursement so Paypal closes the case but they never complete it. This business is a scam...
Sent 7 emails, to OCAW- no response, they won't respond to phone calls either...

I ordered from Office Chair on 12/13/22. Cancelled on 12/21/22. It is now 1/20/23 and I do not have a refund to my credit card which was charged immediately through PayPal. I have been told a refund was approved on two separate occasions but completing the refund to my card "is incomplete" both times as well. They do not answer their sales line. They do not answer their customer service line. You are told to email them. At first they responded to emails, but now they don't respond. I'm holding with PayPal but will probably go to my credit card for assistance. Avoid them at all costs!

I ordered a office chair and when it wasn't delivered on time as it was a Xmas present, I requested a full refund and after going back and forth with their customer dis-service department.they stated they attempted to refund be via pay pal when I used a Visa card to purchase the chair. After three months still no refund. AVOID these scammers.

I ordered a $600 chair over a month ago, and officechairatwork.com took the money over a month ago, but still no chair. The website stated that it would be delivered by Christmas, but on January 14, still no chair, and no updates. No phone support, just "email us". This site is a scam.

This place hasn't refunded me after more than a month. I returned the product as requested and have tried multiple times to get my money back. They keep issuing eChecks that fail to clear.

Total scam. Do not purchase from here.

I wish I could give a no star rating. I ordered a chair on 10/22/2022 which never arrived, I cancelled the order on 12/09/22, asked for a refund. They stated that they have issued a refund, but I received no money 22 days from the cancellation and refund request.
Not a reliable company.
Beware before you make a purchasing decision from them.

This seller was a nightmare to deal with.
The Steelcase office chair they sent us arrived with a broken part and missing another key part.
Despite prominently advertising free return shipping on their website, they tried to shift the return shipping cost to us in order to claim a refund.
Customer service was not available live by phone. Emails from their agents were disrespectful and condescending.
If you are considering ordering from this company, do yourself a favor and read ALL of the small print in the warranty on their website. It's extremely restrictive, and makes it very difficult to obtain a full refund.
Also check out their Better Business Bureau and TrustPilot ratings before deciding to order. In retrospect, I wish I had. The poor ratings would have deterred me from ordering from this seller.

I ordered my chair 34 days ago. We ordered an Aeron for our home office, and the shipping said 5-14 business days. I emailed them after two weeks and they said I'll have to wait up to 30 days. A MONTH to even start shipping! I haven't received a word from them. I had to reach out to even get the single update I did hear. We're initiating a chargeback, stay FAR AWAY from this company. Just reading the other reviews here, I'm sure I'm going to get some clown responding to me with some excuse about how they think 30 days is an acceptable amount of time to keep someone waiting with zero communication.

For your own sanity, just read the rest of the reviews. Avoid at all costs.

This company is a complete scam. They are not licensed dealers for any of the brands they sell. The products come without manufacturers labels, so you can't even turn to the manufacturer or another dealer for assistance when they refuse to replace or repair a warrantied product. I don't even know if the chairs we purchased are authentic Herman Millers or a knockoff, like the replacement part they keep trying to get me to buy off of Amazon! Their customer service is also insanely rude.

Chair has not arrived after three months.

I am not sure if this is a scam or just terrible service.

Wish there were less stars for this reviewI I looked online for a Herman Miller Aeron Chair for my daughter's birthday -- to be delivered to her in Texas. Many years ago I bought myself one (when I was working remotely from home) -- and got a good deal on a display chair. It had a few light dings on the casters that were undistinguished and did not affect its function.

Found this company and they had what I wanted. Did not realize that I was buying a USED CHAIR! Wish I read the reviews on this company BEFORE I bought the chair. When I read all the information on the website I did not see anything stating the chair was used.

The shipping and tracking was truly horrid. I could not get to a live person -- this company has NO customer service -- to ask what happened to my order. As other reviewers wrote, the chair was promised by a certain date and that came and went. It took four weeks for the chair to be delivered to my daughter. She was not impressed by how dirty and beat up it was. The chair was poorly packed and the box was broken and yet that was not enough to account for the damage to the chair itself.

Imagine my surprise when a week later I get a second Aeron chair delivered to me in Alabama! The packing was so bad with a box much too light weight -- the chair broke through the box and the box was torn open in four places! I took photos of the box and contacted the company. At first I assumed they made a mistake and sent the chair to Alabama instead of Texas. Then I was told (via Email -- still no communication with a live person!) that I ordered TWO chairs.

I did not order two chairs at $899 each.

This company's website is so bad -- when I ordered one chair for my daughter I found (before I finalized the order or paid for it!) that I had the wrong address -- tried to use different billing and shipping addresses to order her chair. So backed out of that field and started over with the order and finally got it typed in correctly.

Imagine my surprise when I received a chair and second charge on my credit card bill!

Buyer Beware. This is not a reputable company to deal with. The website malfunctions. The merchandise I received was not acceptable. Customer service is horrible.

I purchased a chair August 4th with shipping reflected as 5-14 days on the invoice. The order showed "Complete" on my login page within 3 days and a UPS Tracking number was provided. Upon checking, the UPS label had been created and nothing else done. I've contacted the company on multiple occasions trying to find out when this would ship and their responses though timely were inadequate, providing 1 sentence answers that were not comprehensive. I was told the one time, shipping would be 10-20 BUSINESS days, and the next time told I would receive it between September 1 -10. The way they've described things is it appears the shipping time is actually the order processing time! It's now 5 weeks since ordering and still no chair or evidence it's been shipped. Yesterday, I emailed to let them know that there had been no change to my order and requested the company ship the chair at their cost to be delivered by their committed date of Sept 10, or I would file a dispute with my credit card company and post a negative review. Their response was "Our company has a zero tolerance policy towards threats. Therefore, we have decided to cancel your order and issue a refund." They were actually quick to take action here! The order now show's a refund, but who knows if they'll 'deliver' that either. Since they've not been able to deliver the chair requested in the time they quoted, I've taken action and filed a dispute with my credit card company and I'm here to warn others of their unclear processing timelines and poor shipping practice. I don't make threats. I take action to protect me, my money and fellow consumers.

Chair works limited warranty States and email site for assistance they have not responded after 5 attempts most of their website is not helpful I do not recommend chair Works products

I would give zero stars if i could. Ordered a chair on 8/2 and was told would ship in 10 to 14 business days. Followed up at 13 business days and then was told they were running behind and should have told be 10 to 20 days. Followed up at day 21 and was told that it was 10 to 25 days. When i pressed for an actual ship date. Was told the same day that i was told 10 to 25 on day 21 which means they had 4 days to ship that they checked with shipping and the chair would ship in 7 to 14 more days. So they are now saying that it will take 28 to 35 business days to ship a chair. This is a bad company. They have no issue charging your card the day that you order. Do not order from them.

I placed an order for an aeron chair. When I placed the order, it said 5-14 business days for processing. I was fine with this.

After 10 days I contacted support to ask for an update on my order. I got a response saying "The current free shipping and processing lead time on all Aeron chair orders is 10 to 20 business days from order date as seen on the sales listing" with a screenshot, showing an arrow pointing to text in the form that clearly said *5 - 14 business days*. I checked my order confirmation, and again it said *5 - 14 business days*. Ok, whatever.

I waited until 14 business days had passed, and reached for another update. I was then told "Due to a sudden surge in global Aeron chair sales, there is a slight delay in processing orders at all Aeron chair sellers.". And was told it would be *another* 5 - 15 business days before my order would ship. I canceled my order.

If you have a "sudden surge" in sales that is delaying order processing, you need to clearly state as much in your order forms, and send updates to customers with pending order stating that there's been a delay. Don't misdirect and blatantly lie about stated processing times when asked.

Just avoid this company, pay the extra money for a new chair, or go to a more reputable third-party seller.

These people are not trustworthy. Ordered chair, supposed to be shipped within ten business days, no shipping in sight, now threatening to contest a chargeback. Should have read the reviews before purchasing.

First, they sent me a chair—the wrong chair—so I returned per their instructions. Since then, they kept my money and have done nothing. They will not communicate despite my emails and phone calls for months. I feel as though I've been robbed by a lazy, dishonest company.