Office Chair @ WorkReviews 89

Ordered chair offer quick shipping. However 10 days after ordering chair still had not shipped. I ask for the order to be cancelled if they could not ship item they only refunded 90% of my money per their policy. Even though they offer A money policy it is only a 90% money back policy. I just checked BBB and they have a habit of not shipping items then only giving customers 90% of their money back. What a way to make money. I wish i had thought of this. Maybe i will open up a website sell stuff then when customers do Not get their items i can offrer them a 90% refund for an item that i was never going to ship. Think of the money i can make.

Purchased chair. Two weeks went by and checked status of order. Wasn't going to ship for another week or two. I needed a chair due to working from home, so I ended up buying one locally. I canceled my order with OfficeChairatwork.com and finally after about a 1/2 dozen emails, they refunded only 90% of my money. They never mentioned why it was only 90% until I specifically asked and then they said "we have a 10% cancellation fee." This is a violation of NJ state law and just really bad business. If they would have just refunded my money, I probably would have considered them in the future. DON'T DO BUSINESS WITH THESE FOLKS!

The Web site was easy to navigate. Customer service was wonderfully prompt. The chair was delivered during my office hours and on a day when I said that I would be available to accept the delivery. The chair is great, a wonderful product, but I had a little trouble assembling it. The back of the chair had a wire that was supposed to be run through at a particular place, and I wasn't sure where it needed to go; so, I scraped up the wire a bit where the seat and the back of the chair came together. It's probably just an aesthetic problem, and I figured out the proper assembly in the end, but a simple diagram might have helped. This chair is the best that I've ever had, great for posture. It's done wonders for my stress levels in the office.

This company *appears* to be operating under a new company name (officechairatwork.com) as seatingmind.com. We had multiple big ticket issues with "refurbished" chairs ordered from there, and absolutely no customer service help. They want videos uploaded to youtube as "proof" of broker chairs, to then only tell you they are not covered by warranty, even though they left the warehouse broken. Just a big headache to deal with, that could have been preventable. Does not sell authorized refurbished used Herman Miller chairs. You can email herman miller for confirmation that they are not an authorized dealer.