NykaaReviews 260

I have ordered some products from Nykaa 0n 23rd and 24th Oct. After 3 days i received a msg that your order is out for delivery and i was quite excited to get my products as i ordered something around 8800 rupees in two orders and that was my first order on nykaa. But in the evening again i got a msg that your order could be deliver today due to address not found & phone not picked. How it can possible that address is not found. Every site like Amazon, Myntra deliver my order on time without any address issue. Even i didn't get any call from logistic agaent. Then i called to Nykaa's customer care around 5 Times in a day and every time they were saying mam, we are forwarding your request on high priority and our logistic partner will re-attempt for your order. But there is no update from anybody. This is my last order on nykaa, i can't loose my patience on such online site which are not able to deliver products on time. Today is 30th Oct still i have on update about my order.

Highly disappointed with services of nykka. My order was not delivered to me. I have placed the order (*******) on 23rd september. I got a mail from them saying that my products got shipped through wowexpress on 29th september. But later on 29th sept evening i got an email saying wowexpress couldn't deliver order to my address which is not delivered till now. I called the nykaa customer care continously 4 days and 5-6 times in a day. They always say today it will deliver, today it will deliver but still i didn't get my product. They didnt help me either. Had a very bad experience with nykaa.

I had brought a babyliss hair curler. The product l received was not in working condition. Looked like a used product. When I contacted their customer care, l got a reply to contact the manufacturer directly. A number was given. But no one lifted the phone. When l went back to them, they claim that they only sell and don't hold any responsibility for manufacturing defects. What an irresponsible way of handling customer complaints! Least recommended.

I have been seeing Nykaa around for many years now. But this was my first purchase with them ever (last as well). I ordered around 20 products. When they arrived I found them in poor packaging that was first turn off. Only some products were in their proper company package and sealed. Rest were just wrapped in bubble paper. Going through them all one by one I concluded 5 of them needed replacement and 2 return. Reason of replacement was broken item, very old (2years), nearing expiry item, not sealed and properly packed in company packaging/seal. Any ways I raised return/replacement request to which they responded positively. I was hopefull that I will receive good quality products this time around as I had made very clear what my issue with the delivery was and I was looking to have a long term relationship with Nykaa. But to my great disappointment when my replacement items arrived I was stunned to see same products being sent back to me which I had rejected previously. What a waste of time I can not tell you. E-commerce in India is mostly a fraud and mostly a waste of time. I believe its our mutual responsibility to bring forward such incidents to alert innocent buyers. As here I am talking about Nykaa a cosmetic ecommerce I would say be especially careful with Lakme products. Many times I have found fake (low quality) Lakme products circulating in market. Around 2 years back I ordered a Lakme lipstick from Myntra which on delivery I found to be broken from inside. Straight away 100% wastage of money. As far as I remember it was not on return and replacement. I did not take any action that time as I was busy with relocation and all. I have blacklisted Nykaa as well from my list of ecommerce sites as for me whole idea of online shopping is to save time by being at convenience of home. But if I have to go through this tedious process of selection > product verification on delivery > if issues found return/replacement email which requires photo of each product and invoice > return process > waiting for next delivery > verifying again on receiving replaced items (if still you find problem you are doomed). Better then this is whenever you go to mall buy a genuine product from authentic stores thus saving you the entire hassle.