Nustay

While trying to make a reservation, I received a notice that the hotel was no longer available then when I made a reservation I received an Email that the Hotel would not honor the rate please call you at *******093 and when It was answered I was told (by a recording) to just email you. I certainly would rank your service as deplorable.

The reply provided an answer my concerns. Even though I am not happy with the outcome, the response was good :(

Booking got rejected by my card but Alex Turner offered me a payment link via email! Such a good job!

Because it took an hour for me to realize i booked a wrong hotel and was so afraid i won't be able to cancele it, but you did it for me somehow

Really great experience here after being with Booking.com previously and had the worst experience ever.

Amazing customer service x Mary was very helpful with sorting my booking

You should try to book with Nustay, I was glad to decide make a booking there, absolutely satisfied.

I thought you charged me twice for one booking, thanks for clarifying my mistake and fixing it.

No issues so far with bookings, this goes together with the good service.

Made a last minute booking and was not sure if it is confirmed. Ivana answered super fast and reconfirmed the booking with the hotel. Would recommend

Ariana and a few others team members which don't come to mind right now but have definitely put a smile on my face. Xoxo Damian

Thank you very much for the information. That is What i thougt but i just wanted to be sure

Customer service and care every time is always exceptional.

I was searching for the hotel and found a good offer online, when thinking about the offer price changed. So I contacted customer service and they gave me the initial price! Wow! Appreciate

Thank you so much! I was very concerned. I appreciate your assistance. Have a wonderful weekend!

Many thanks for your help, it would appear that the issue has been rectified.
Regards Kerry

For 24 hours you made me wait for room confirmation number

I couldn't find the confirmation email that had been sent for my booking so I emailed to ask for advice, I received a reply within 2 minutes of my email being sent and the customer service was great; I wasn't messed about or questioned, they sent me the confirmation again without a fuss. Definitely recommend, thank you.

Now received your advise that you have returned my payment. YOUr booking reference is: *******.

Thank you for getting back to me and being honest about the mistake.