Nustay

No possibility to add the voucher to your online purchase, have to contact your team

Nice to get a response, but incorrect paperwork sent. I still don't have the voucher I requested

I am going to use your hotels again as you gave me a refund with a small no show fee

Informative, to the point. No CS hearing around the bush

Mrs Bensen, Nustay Team,
I kindly asked for another date, from Saturday September 5, to September 08. With further€ 70 € to postpone the dates at this luxury resort that was fine. Great developed policy of the company!

Ariana, my agent, has been outstanding to work with.

Great customer service. Thank you so much for helping me with my refund. I definitely will book through you again.

Make no bones about my satisfaction with your excellent service.

Limited with the emailing support only but that was okay as long as your Customer Experience team helped with the dates amendment.

Great service, Dana has been great. Appreciate the quick and clear responses.

Nigdy nie byłem tobą rozczarowany, ponieważ bardzo mi pomogłeś w skardze i działałeś bardzo szybko. Zdobyłeś moje zaufanie.

Seems understanding of the current situation and helpful!

It's was great to know the assurance. Doesn't matter the long days of refund. That's understandable given our situation.

This is swell, great news, I thank you again for your efforts in this matter.

Anna Keith was a *great* help to me and went above and beyond in customer service. Thank you Anna!

Not excellent because of the reply speed. I wish you could have a well developed bot so I could find the answers on my own

With everything going on with the COVID-19 virus all airlines and hotels have to give out refunds to travelers. My flight got cancelled because of this but I was still denied a refund on my hotel room because it was non-refundable at the time of my purchase. This is unacceptable and I will not being booking any future stays with your website.

So far the best travel ban situation handling I've faced.

Your agents were professional and courteous at all times.

The service I received was fast and expedient. Anna was very knowledgeable and made me comfortable making my reservation.