Nustay

The service I received was fast and expedient. Anna was very knowledgeable and made me comfortable making my reservation.

Ivana, I thank you for resolving this unfortunate situation.
Bottom line you did the right thing, thank you so much in light of the circumstances.

Helen helped us quickly and efficiently in a situation that we were certain was going to end badly. Thanks to Helen's help our trip to Aberfeldy was saved and my opinion of nustay, which had plummeted initially, had soared back upwards.

I just wanted to take back the Money or part of it and you offered much better solution

Almost all hotels and travel companies are working with travelers to credit or refund cancellations due to the pandemic. Pleased to see that your company is following the standards even though you are smaller than other giants.

Dana, you made my day! Thanks a lot! Stay healthy wherever you are

No this I'd your guys Websites FAULT! Because I tried booking and it didn't say one way or another if it went thru so because of the price I tried again... now you guys booked 2 rooms when I only needed 1... and the hotel is empty so it's not as if the rooms are in high demand either... please IMMEDIATELY regund one of the bookings... Anita Ahrens

Bedankt, Mary. Ik waardeer uw oprechte reactie. Wachten op de terugbetaling.

Smart and flexible people in the team, thanks Helen!

Greatings to Alex, he was efficient, friendly and responsive both to my original booking and then on my request for cancellation of my hotel booking due to my event being cancelled because of the Corona virus.

La reserva es simple y clara y tiene descuentos favorables para los miembros. ¡Aprecio todo!

This reply answered my question in all possible ways.

Very quick and efficient service with a satisfactory outcome. I would recommend this website in the basis of the service received.

Surely a birthday imvitation was not too much to ask for but you arranged it even though it was a last min booking!

Received. Thank you kindly, good sir. Have a great day.

Because I asked to change to a King bed and you did

She was very informative and answered all my questions fully, was very patient even thin I emailed multiple times and was pleasant every time I spoke with her

Really appreciated being able to get in touch with people to help answer questions

It was nice to talk to someone who could understand me.

It took some time to change the booking however everything resolved nicely