Nustay

Excellent support from the customer services team, much appreciated. Thanks in particular go to Mary Shelby.

Hi Tatiana, I just received the full refund in my bank account.

This event is 3 months away, I wanted to give the hotel as much notice as possible that I was not going to be able to stay there, and your team listened to me

Even though we only communicate by email, the response time is very quick.

J'ai toujours reçu un service client de première classe

Very good, many thanks for efficiently taking care of that.

Thank you so much for your help, have an amazing day

90 business days to repay me is unreasonable. Please try to prioritize my request to refund me by the end of Aug.

Kind and attentive support of Ariana when we had to request the cancellation because of the Government

Thank you so much for being so friendly and helpful during what is such an unprecedented and terrifying time! It is greatly appreciated! I hope you're all staying safe and having a good week!

Hicieron una reserva para mí sin problemas. El alojamiento ofrecido fue excelente. Te voy a recomendar a mis amigos.

So far, my interaction with Nustay's customer service has been wonderful, just as they said in the many reviews I have read. I have no doubt that this has been just a misunderstanding and my issue will get resolved. Can wait to hear back from you.

It took some time to get a final response but I was glad they kept me up to date.

Ci sono volute più di 2 settimane per ottenere una soluzione, ma alla fine l'hai risolta. Grazie

A positive response, almost by return, is the best anyone could ask for.

It is all about how you deal with things when they go wrong. Your team did a very good job.
David

Let them knowji need this because i m doubled booked for 24 and 25.at their hotel. They have nothing to loose in puting my stay from nustay at the back of my stay do to my assistant error.

I didn't expect such a quick response and it definitely put me at ease

Tina keeping same rate. Just moving my 2 days. To 27.28 feb i depart to airport 29. Feb. I need shuttle to and from hotel.

I thank you for allowing to communicate with real people and not robots as bookingcom. Your replies made me caqlm and certain you will back me up.