Nustay

You were extremely happy to your customers. This was my first and not the last booking in your company

El hotel no quiso cambiar la reserva y tú me ayudaste. Cometí un error en la reserva y sobre la marcha envié el email de modificación, me parece una pena que el hotel haya intentado aprovechar un error en unos días tan duro como los que estamos pasando.
Gracias por todo.

Since my mother wanted to carry on with the trip to Paris, it was a great asset that we could keep the booking with you. We enjoyed the stay and your kind attention to our reservation even though we didn't cancel it at the end.

3 days was booked. Penalty would be 100% without Alex. Thanks for bothering the hotel for me

Ivana I don't know if I responded to this but thank you very much appreciate your understanding in this matter!
Theresa

C'est parfait et très rapide, même un samedi soir
Merci
Cordialement

I could not get through the high volume of calls so I sent an email to the emergency address and got a response within minutes, thank you Nina

It looked so strange to me that my credit card works well everywhere, but I was informed of payment rejection on your website while my bank confirmed that the payment can be completed. Thank you Anna for the details and helping me with the booking and alternative payment solution

Ho potuto riavere i miei soldi grazie a Yvonne e Anna. Trovo che il servizio sia stato eccellente, ogni agente con cui ho contattato ha scambiato i miei sentimenti, SERVIZIO CLIENTI AL TOP! Raramente sono riuscito ad avere consiglieri così gentili! In particolare, gli specialisti (Yvonne e Anna) si sono presi cura di me e hanno fatto il necessario per chiudere il caso.

Completely satisfied how I was supported with my concerns.

Very happy with your excellent service full of care and concern.

Very prompt reply to my query re booking voucher - thank you.

Offered a voucher to accommodate my lost reservation. Thank u.

Thank you very much for your quick response! I have got the confirmation

I needed to cancel my reservation due to the current travel restrictions and customer support assisted really quick.

She was amazing. She went above and beyond, looking to see how I could solve an urgent problem with the best solution. It was a happy ending and I am confident it was due to her diligence and attention to the matter. THANK YOU, you saved my family and I, we are forever grateful to you.

Representative helping me was extremely knowledgeable, patient and wonderful.

Thanks for moving the dates of my booking to autumn without any extra questions

Okay sorry, thank you for the fast response and information :)

Thank you for your understanding and fairness keep safe