Nustay

THe Covid messed up the plans for the entire year. Loosing the job was coming from nowhere. Ms. Mery helped with the refund, that was the best news I could expect.

I was unsure I would receive a refund for my stay. But as I had to cancel due to the current global climate I hedged my bets. At a time like this I think it is great that you are offering refunds to your staff with no confusion or complication. Once we come out the over side of this pandemic I will definitely be booking again through nutstay. Thank you very much for your help Tina.

This crisis is unmasking everyone and you can see the real values. Thank you for being transparent. I worked with 4 different agents of Nustay and communication everytime was with a personal touch.

I have stayed at the Abel Tasman Motel in Launceston Tasmania for approx 3 years & booked most of the time. It was a special news for me to find your gem website. Now I am paying less for the same services.

Regards.

Well, you managed to satisfy the cancellation request when there was no hope. Cheers!

Je ne m'attendais pas à recevoir une réponse aussi positive. Service client génial

You waived cancellation policies in light of covid-19, thanks. It was so easy dealing with you

This harrowing virus drastically affected the business, but thanks to your policies I was not left out of pocket after the festival was cancelled.

Enfin, j'ai reçu un appel téléphonique de Nina qui a obtenu un crédit de l'hôtel italien pour le montant total que j'ai payé.

Thank you very much for your positive and kind response. Best regards and also lots of good health. Rico

I appreciate that Nina understood my situation - my health problems and my old age prevented me from traveling.

Haven't left for my vacation yet but all of a sudden had to cancel it due to the Covid-19. So far the booking process and customer assistance has been great.

Приятно удивлена, что у вас есть русскоговорящие носители языка. Благодарю, что помогли организовать сюрприз для мамы

Thanks for helping me Nadia. I was so flustered from driving

I am glad that she believe me when i said this was not my fault and I deserved to get my money back. Thank you so much h for listening to your customer and I will use your site again rnext trip.

Thanks Alex for quickly taking care of this issue. We are now well settled in our room.

Helen, thanks for guiding me on that last minute booking issue. The fact of price change is not the most pleasant of course, but the level of service offered by Helen rectrified that inconvenience.

Tina, thanks for helping me out with the booking. You were very helpful and this is in providing best deals to the customer.

Thanks for double-checking, guys, otherwise I would have booked more rooms than needed. Can't imagine what a headache it'd have been for both sides to fix it

I did go right in and tried to change the date of the reservation with the hotel directly and they directed me to you. Thanks for solving this despite the policy