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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Such an improvement. Cranking out tons of heat……………
Item was delivered very quickly. A quality product at a great price. I could not be happier with my purchase, and Northline's service.
This is exactly what we've been looking for! Well built & made to last a lifetime. Definitely much better material & construction than what you will find at local big box stores.
Great people to deal with.
Very knowledgeable and helpful about all their products and helping to select the right products for each project.
This was the first time he replaced my wood stove pipe myself. I was very nervous for first time because I don't know which parts are the right ones to order and Norhline has excellent videos showing the parts you need.
No complaints, our order came quickly and in one piece! Box was bit banged up, but that didn't surprise me considering how heavy and what the item was. Very satisfied Thank You!
Product looked like what I was seeking. Site was easy to navigate. Checkout went smoothly, without a hitch.package came in a timely manner.
I ordered three items. I did not know they were on back order until I placed the order. I received one item three weeks later, which turned out to be the wrong item, and had to pay the postage to send it back and without notice the other two items were canceled because the backlog took too long. Turned around and order them from the Home Depot and got them three days later.
Staff was good to work with. Haven't installed the product yet but it appears to be good quality.
I do plan on ordering more from this company.
Thanks
They had all the materials in stock and delivered them quickly. They were able to provide design help through their chimney builder program and answered a question about one of there products without hesitation. I would buy from them again.
Prior to ordering I ordered 1 chimney pipe from Amazon it came in crushed, not dented crushed. Sent that pipe back and tried another, that one came in with the top smashed. Sent that pipe back, came to north line and placed an order hoping for the best. The pipe came nicely packed and not damaged. Cheaper is not always better!
The website catagory had two differnt systems of exhaust pipe to choose from. It was a bit confusing trying to order items and keeping the items part of the same system. This messed up my original order.
Dear Kevin, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Best price I could find. Easily navigated the website. Package received quickly and exactly as ordered.
Thank you!
Very happy, just placed the order and it came real fast. Quality product at a fair price
Ordered gas heater with optional fan and the heater showed up bent and without a fan. I called the company and they did promptly send me a fan which was also bent on arrival. The heater does work well but the fan is almost useless and noisy. Definitely would not recommend it I just run the ceiling fan
Dear Luke, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Shipping was fast. The product had some dents at the corners but as it is not a decorative but utilitarian item we pressed on. We installed it and it fit well.
Was having trouble figuring out what exactly I needed for a new chimney install. Called and left a message, in a very short amount of time I received a call back and they helped me determine what I needed and placed the order for me
I ordered a lifetime fireplace grate for my new home. After reading the documentation on my fireplace, I found out that it recommends no grate. So I set up what I thought was an easy return. I scanned the return label and dropped off the grate (in the unopened, orginal packing) at the post office. Northline express charged me a restocking fee and charged me a return fee on shipping. Not impressed.
Dear John, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great CS Thank You! I made a mistake in my on line order and a customer service representative caught it prior to delivery. Saved me a great deal of time!
Item description clear - ordering and shipping efficient.
Good to work with a company providing great service. Thank you.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeff, we apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at [email protected] and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.