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NorthlineExpress

4.5

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NorthlineExpress Reviews Summary

The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
193
value
56
shipping
55
quality
55
This company does not typically respond to reviews

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12,700 reviews

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Wisconsin
1 review
0 helpful votes
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Broken eleastic
January 12, 2023

The leggings were baggy and the elastic in the waste was shot.

Date of experience: December 12, 2022
Jacob Y. NorthlineExpress Rep
over a year old

Dear Louise, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Pennsylvania
1 review
0 helpful votes
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Great
January 11, 2023

The fire carpet was exactly what we ordered. It arrived promptly.

Date of experience: December 12, 2022
Utah
1 review
0 helpful votes
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Great sue ace fast delivery
January 11, 2023

Great site found what I was looking for easy and the check out was quick and easy to navigate

Date of experience: December 12, 2022
New York
1 review
0 helpful votes
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Happy Purchaser
January 11, 2023

Very helpful, and a pleasure to work with. Thank you!

Date of experience: December 12, 2022
New Hampshire
1 review
0 helpful votes
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Excellent product!
January 10, 2023

Items well described. Very easy checkout and options for shipping methods.

Date of experience: December 10, 2022
Georgia
1 review
0 helpful votes
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Paint peeled
January 9, 2023

Our problem is that the paint peeled and we needed to replace the heat guard. Other than that, it does divert the heat away from the mantel.

Date of experience: December 10, 2022
Michigan
2 reviews
0 helpful votes
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Good Service
January 9, 2023

Good range of information for products and quality. Some of the information could be better for less knowledgeable but overall good experiance

Date of experience: December 10, 2022
Canada
1 review
0 helpful votes
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Great service!
January 8, 2023

The wooden bellow I ordered is gorgeous, and the package arrived quickly despite it being back ordered. Thank you!

Date of experience: December 9, 2022
Michigan
1 review
0 helpful votes
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Five stars
January 8, 2023

Thank you for a fast delivery and a quality product.

Date of experience: December 9, 2022
Arkansas
1 review
1 helpful vote
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Sturdy fireplace grate
January 8, 2023

We ordered a fireplace grate to replace one that we had bought from a hardware store two years before. It was bowed in the middle after use. The one from NorthlineExpress is sturdy and great quality. We've used it several times already and it is holding up beautifully.

Date of experience: December 9, 2022
Texas
1 review
0 helpful votes
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Communication issues
January 8, 2023

Products are fine. Communication poor

Due to poor communication I ended up ordering twice and paying for express delivery on items already sitting at mailbox when confirmation said they were FedExed

Customer service said I could return extra but that instructions were not provided with the shipping. Said they would email the instructions to return the extra, but no email came.

Date of experience: December 9, 2022
Jacob Y. NorthlineExpress Rep
over a year old

Dear Melinda, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

New York
1 review
0 helpful votes
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Floor protection
January 8, 2023

I needed to get my Woodstock permitted and this floor protection fulfilled the requirements. Looks nice and is functional.

Date of experience: December 9, 2022
Utah
1 review
0 helpful votes
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A+
January 8, 2023

Very helpful with our project from layout to parts options, and shipped free to our doorstep.

Date of experience: December 8, 2022
Connecticut
2 reviews
1 helpful vote
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Buying items is always easy for the Seller. Its Hard for the buyer because of the payment and who knows how quickly the item will arrive!
My item arrived faster than I thought and around the Holidays to.
Great item and everything is perfect

Date of experience: December 8, 2022
New York
1 review
0 helpful votes
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It was very convenient to open an account. I just hope that the items arrive when they're projected to arrive.

Date of experience: December 8, 2022
Michigan
1 review
0 helpful votes
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Satisfied
January 7, 2023
Updated review

All my questions answered promptly and explained well quick and easy shipped and received fast

Date of experience: December 8, 2022

All my questions answered promptly and explained well
December 17, 2022
Previous review

All my questions answered promptly and explained well

Date of experience: November 16, 2022
New York
1 review
0 helpful votes
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Knowledgeable Staff
January 7, 2023

I first went to a big box store for the parts I needed for a new through the roof installation. The individual who "claimed to be the go to guy for this stuff" sent me home missing (3) parts. I did some research and found Northline...the female who helped me had the patience AND the knowlege to get me straightened out and purchase the correct parts I needed. Would definately do business with them again.

Date of experience: December 8, 2022
New York
1 review
0 helpful votes
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Spitfire heater 6 tube
January 7, 2023

Very nicely made product. Does not put out the heat they claim and fan is so loud you can't stay in the room while it's running. Horrible customer service very hard to get in touch with and don't try to help satisfy your concerns.

Date of experience: December 8, 2022
Jacob Y. NorthlineExpress Rep
over a year old

Dear Stephan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

New York
2 reviews
0 helpful votes
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Simple site with in-stock product
January 7, 2023

The prices on some things were good, not so good on others. The search was simple and worked well and ordering was easy. There seemed to be an incorrect link in my tracking email, but I was able to track everything eventually and got all my parts when they said I would.

Date of experience: December 7, 2022
New Jersey
1 review
0 helpful votes
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Great item
January 7, 2023

Such an improvement. Cranking out tons of heat……………

Date of experience: December 7, 2022

From the business

We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!


northlineexpress.com
Founded in 2001
New Stanton, Pennsylvania, United States
+8
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