NordstroomReviews 708

Do not purchase from Nordstrom International, unless you are 100% sure of size!

I purchased 2 pairs of board shorts from Nordstrom and had them delivered to Australia.
They are my usual size (I have other shorts form the same manufacturer), however these shorts were too large.
I sent them back and was charged almost half the purchase price in return shipping fees.
Knowing this I would not recommend using Nordstrom to purchase within Australia. So many competitors offer free shipping for returns, regardless of the fact they are international retailers.
This is possibly in some small print somewhere that I should have read before purchasing so the charge could be legitimately stated on their website. I am just trying to provide advice to international customers that you will be charged if the product you receive is not right.

I did an alteration at Nordstrom and the sales person told me that I would get it done free since I have been using the Nordstrom rewards card. When the seamstress came I double checked with her and she aslo assured me that I would get free alteration. I was supposed to pay and they would provide the refund in a Nordstrom note towards a future purchase. Well, I never got the note and when I inquired months later this week, they told me that they cannot give it to me since I had opted out of the providing my information to their partners. I told them that I would not have gone for their expensive alteration if the sales clerk had not assured me that I was going to get it free. But they couldn't care less. This after 20+ years of being a loyal customer. They certainly proved to me they are a wolf in sheep's clothing. Recently their clothes on sales have been crappy anyway. I am all for Bloomingdales nowthat have much better looking clothes and quality. Being on the West coast I have to order online from them, but they also have free shipping and returns. Thank you Nordstrom for letting me know that you care two hoots for your customer!

My daughter and I went to the pre-sale at Nordstrom Bellevue last night and it was busy and chaotic. We shopped in several departments, one being shoes. We were just looking for workout shoes for my daughter when we met Tyler, a very friendly, charismatic young salesclerk. He showed my daughter several pairs of workout shoes and several heels. It was towards closing time and Tyler was still helpful and bringing items out. He gave good product knowledge and also offered us water, so nice after a long hot day. It was a refreshing experience, he cared about our needs and gave us many choices. We ended up buying two pair of workout shoes, 1 pair heels, and a non sale pair of flip-flops. Wow four pairs of shoes and we may go back for boots. Tyler made the difference and was very patient! If you go into Nordstrom for shoes visit Tyler you won't be disappointed!

I swear that the whole process for the order is screwed up. Took 11 working days and the item was not even shipped (till date). This lady (Kayla) work behind the desk learn to console customer but it just ain't helping it at all, well, basically she just like to bs with you and beat around the bush. Screw this NordStrom, I swear this will be the first and last time getting gifts from here. My fault not to read online reviews before purchase, if anyone buying from here please avoid if not read more review about this $#*!ty site.

I bought a joseph abboud long coat that cost $600 about 3 years and the material around the button was tearing. I was with sales and sales manager at woodfield mall in Schaumburg, IL and they offered a card for outside tailor and after telling how much I spend me and immediate family and friends spend they called their tailor and he said he can threaded but it will show. No help their and sales manager insulted by telling I bought at Nordstrom Rack, so what, great service always, but not this time. First time I felt Nordstrom have hired the wrong people.

I placed an online order for a Nicole Miller dress, and it was processed and everything. Only to get an email later to say the order was cancelled because their system basically orders more than what is actually in stock. I spent over a month looking for a dress for my ten year wedding anniversary only to get a mere "apologies," an NO type of compensation whatsoever KNOWING that there's obviously a glitch in their system. Very BAD customer service Nordstrom! I expected better from you guys.

I ordered jimmy choo pumps for my wedding worth $700 and I received used pair. I called Nordstrom, they apologized and told me they will send me a brand new pair but they have to charge for the second pair until they get the old pair back. I told them I could not spend $1400 on shoes in one week. After a long hold the lady gave me 30 days to return the old one without additional $700. She told me she will inspect this pair to make sure that nobody wore them. Today I finally got my second pair of shoes and they look even worse. Honestly, it is like a bad joke. I wish I can post pictures here. They look used and abused. I'm so tired of Nordstrom. That woman lied to me!

Ordered my first jumpsuit after losing weight on Nordstrom, which came of the wrong size. I really wonder if the Nordstrom people actually check the product they pack and ship! Called them for replacement and exchange, which was first refused. They did agree to a refund though! If any of you is thinking of Nordstrom, please avoid this website. Too many products, which is why they mess it big time. I ordered for a spring dress on the same day on another website, FSession, and this time I am more than surprised. What perfect packaging and cool shipping in less than three days!

Worst customer service on the phone and online. I bought a coat fro almost $300.5 minutes later I got an email saying they were sorry, the coat wasn't in stock anymore. They said my credit card wasn't charge. Days later I checked my bank account and found out they had my money on hold and it takes up to 5 days for them to put back on my account. Why do they hold my money if they know the coat wasn't in stock and I'm not getting it. I called customer service. They were very rude over the phone. This is the last time I buy from Nordstrom.