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Nordstroom

2.1

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Nordstroom Reviews Summary

Nordstrom's reputation is increasingly marred by customer dissatisfaction, particularly regarding order fulfillment, delivery issues, and inadequate customer service. Many customers report frustrations with canceled orders, unresponsive support, and unresolved return disputes, leading to feelings of disrespect and loss of loyalty. Conversely, some reviews highlight positive experiences with product quality and timely deliveries, particularly for in-store purchases. Overall, while Nordstrom maintains a legacy of quality offerings, the current challenges in customer service and fulfillment practices suggest a need for significant improvements to restore customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
140
value
120
shipping
117
returns
103
quality
107

We monitor reviews for authenticity

Washington
10 reviews
12 helpful votes
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My FAVORITE store
May 16, 2015

I enjoy shopping at Nordstrom. The employees treat you nice, the merchandise is great.

Date of experience: May 15, 2015
Massachusetts
17 reviews
60 helpful votes
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A great store
May 12, 2015

It is so nice to have a great store, with great customer service and products-always reliable.
I discovered Nordstroms when we were given a gift from a store in another state.
We did not have a Nordstroms in our state at that time.
So, the box, with never worn, still tagged clothes, sat on a shelf, and 5 years later, a Nordstrms came to town.
I had heard about their return policy, so, I thought it never hurts to ask.
And, they took the clothes back!
My next great experience was shopping for shoes-I was trying some Jimmy Choos-very expensive.
I loved them, but they were a bit snug.
I asked the salesman (who knew me by now) about having them stretched.
He said he would NOT like to sell me a pair of shoes, at that price, that needed to be stretched.
My next experience that "sealed the deal" was when shopping for a wedding dress with my now-daughter-in-law in the DC area.
The salesperson made it an entirely stress-free experience, unlike the 10 other shops we had visited.
And, the dress we loved turned out to be $400, not $4,000 or $14,000!
Wow-need I say more?

Date of experience: May 12, 2015
Washington
4 reviews
2 helpful votes
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I have been ordering on line from Nordstorms for a long time. Easy purchases, free and fast shipping and easy free returns. Great selection and sometimes great sales. Often I keep what I order anywhere from shoes to dresses.

Date of experience: May 11, 2015
California
1 review
1 helpful vote
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This is a place where the uneducated girls conglomerate together and like to think they're relevant just because they sell someone's million dollar items for them. TRUTH is they are STILL the same stereotypical sales associate, same dollar store item quality $#*! with some Estee lauder nail polish on top to try and look cute. The people and the store is ridiculous and they act as if they are above everyone and everything. They are rude, disfunctional and unprofessional and will only treat you nicely if you buy from them, their desperation is like that of peasants. I came in to compare products with the Michael kors store and they were mad I asked qurations and didn't buy anything. AVOID AT ALL COSTS

Date of experience: May 10, 2015
California
2 reviews
2 helpful votes
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Perfect
May 9, 2015

Fast and free delivery, excellent high-quality products, excellent return policy.

Date of experience: May 8, 2015
New York
6 reviews
16 helpful votes
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Free returns and delivery, great styles and quality, wonderful customer service.

Date of experience: May 5, 2015
Texas
4 reviews
9 helpful votes
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I love Nordstrom! Their buyers choose the most amazing items. I've always enjoyed online shopping at Nordstrom and will continue to do so.

Date of experience: May 4, 2015
Washington
2 reviews
0 helpful votes
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BEST CUSTOMER SERVICE
April 28, 2015

If I have the option to buy something at Nordstrom or somewhere else, I will chose Nordstrom every time. They have the best customer service of any business I have ever had the pleasure of encountering. The sales associates are so friendly and helpful, they accept returns and exchanges NO questions asked, and their shipping is so fast and reliable. I would recommend to anyone.

Date of experience: April 28, 2015
District of Columbia
1 review
0 helpful votes
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Prom dress shopping
April 12, 2015

At cherry hill Norstrom was awesome! Kathrine was amazing! Cannot praise her enough for her help and great personality! She took the stress out of the process. Any mother would appreciate her professionalism.

Date of experience: April 12, 2015
Washington
2 reviews
4 helpful votes
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So disorganized
April 9, 2015

After searching for a watch for my daughters birthday present, I found the perfect watch on Nordstromrack.com. I was super excited until to my surprise they shipped the wrong watch. After many phone calls and hours (seriously) hours on hold I was told that the watch I wanted was sold out. It wasn't until I went to social media that I was able to reach a manager. The manager said that they found the watch and they were going to send it right away. Three days after the day that they said it was going g to be delivered, I got a pair of size 12 men's shoes instead of the watch. Total joke of a company! First time shopping with them and for sure my last.

Date of experience: April 9, 2015
New Jersey
7 reviews
0 helpful votes
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Terrible technology
April 7, 2015

On multiple attempts, their checkout process refuses to input my credit card number. I can't order anything from them. I have an excellent credit rating and can order from all other sites.

Date of experience: April 6, 2015
GB
1 review
0 helpful votes
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You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Date of experience: April 5, 2015
Canada
4 reviews
31 helpful votes
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I'm a Canadian shopper and their policy are amazing, a pleasure to do business with!

Date of experience: March 28, 2015
GB
2 reviews
0 helpful votes
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Bought some jeans but by the time I had paid the import duties I paid almost the same as I would in the UK!

Date of experience: March 27, 2015
Indiana
2 reviews
2 helpful votes
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Awesome store!
March 27, 2015

Nordstrom is great! It is just a great store when it comes to the overall experience of shopping. Products, service and returns.

Date of experience: March 27, 2015
Louisiana
4 reviews
0 helpful votes
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Nordstrom is a godsend. They price match when other companies are selling an item for cheaper. If you order something and it goes on sale after, you can just call them and they'll go back and only charge you the sale price. You can return pretty much ANYTHING, even without tags or a receipt. They're just the best. Never experienced better customer service anywhere else.

Date of experience: March 27, 2015
Florida
4 reviews
2 helpful votes
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NORDSTROM, IF I SUFFER A HEART ATTACK... I AM SUING YOU. I HAVE NO MONEY NORDSTROM BUT I AM SURE SOMEONE WILL GET MY CASE JUST FOR THE PUBLICITY NORDSTROM, I GOT HOME AND FOUND AN ENVELOPE STATING VERY IMPORTANT OPEN QUICKLY. I thought finally nordstrom has decided to send my W2 so I can file my income tax. INSTEAD WORTHLESS NORDSTROM SENT ME MORE USELESS NORDSTROM LIFE INSURANCE PAPERS AND I AM AFRAID CRAPPY NORDSTROM department store from Washington WILL ABUSE ME LIKE CITIBANK DID BY CLEVER TRICKS OF OFFERING $1000.oo FREE LIFE INSURANCE AND CITI CORPORATIONS AND COHORTS USED MY SIGNATURES FROM MY PREVIOUS ACCOUNTS WITH CITIBANK
I PAID EVERY MONTH THINKING I WAS PAYING OFF 1 OR MY OTHER ACCOUNTS
WELL, CITIBANK AND THE GANGS GOT THEIR KICK$ FOR YEARS. AND I PAID CITIBANK SEVERAL THOUSANDS DOLLARS WHEN I DID NOT HAVE TOO

SO WORTHLESS PIECE OF HUMAN EXCREMENT NORDSTROM IS TRYING TO GET HIS TOO. MAYBE NORDSTROM IS USING SOME OF THE PAPERS THAT I SIGNED AS AN EMPLOYEE TO USE SHOWING THAT I SIGNED UP AND WANTED NORDSTROM TO SUCK ME DRY JUST LIKE CITIBANK DID.

I JUST NEED NORDSTROM TO SEND MY w2 AND STOP HARASSING ME

This is the straw that broke the camel's back stupid nordstrom unwanted advances dredge up all my failures. All the useless worthless undesired gifts and people like Terry benson, jim beahm JIMCROW CRAPLEELING randy HARDSOCG and wife and RON weber...
NORDSTROM, CITIBANK SEE ME OR MY RECORD & THINK DEAD MEAT

I CANNOT LET NORDSTROM F... ME LIKE CITIBANK DID

Date of experience: March 17, 2015
GB
9 reviews
2 helpful votes
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Went there just to enjoy looking around. Had a lot of interesting cloths I liked. Very nice people to work with in looking for a special item. Great place.

Date of experience: March 16, 2015
Georgia
2 reviews
3 helpful votes
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I ordered the wrong size shoes for my daughters Christmas present, they just mailed me the right size no charge and paid postage for the other pair to be sent back. Excellent customer service. I will be a forever shopper

Date of experience: March 5, 2015
California
1 review
3 helpful votes
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Love the customer service experience at Nordstrom.

Date of experience: February 12, 2015