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Nordstroom Reviews Summary
Nordstrom's reputation is increasingly marred by customer dissatisfaction, particularly regarding order fulfillment, delivery issues, and inadequate customer service. Many customers report frustrations with canceled orders, unresponsive support, and unresolved return disputes, leading to feelings of disrespect and loss of loyalty. Conversely, some reviews highlight positive experiences with product quality and timely deliveries, particularly for in-store purchases. Overall, while Nordstrom maintains a legacy of quality offerings, the current challenges in customer service and fulfillment practices suggest a need for significant improvements to restore customer trust and satisfaction.
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I have been a long-time customer of Nordstrom and was surprised to find that I had been charged twice for the same order today.
Called up customer service and spoke to a wonderful lady Barbara. I believe she must have been from the accounts department as she settled the issue with my bank straight-away.
Totally in awe of Nordstrom's staff. Barbara is indeed a valuable asset to your company and its because of people like her, I will continue to purchase from Nordstrom!
Careful is not a good service they don't tell you if is a delay on your order, you call to costumer service and they give you a diferent information any time, they pull a hold of the same amount of $$ so keep in mind you need more money available on your bank awful experience careful guys
I was so pleased when I could return an item I bought online that didn't fit at the store here in Calgary. No questions asked, no hassle at all.
I ordered a package, which arrived 5 weeks later (Which is waaaay to late), but at the arrival I needed to pay an extra 60 % (for handling, tax, and delivery). However Nordstrom had guaranteed me that no extra cost would be added when shipping to my country.
So well. When you by, add a 50 - 60 % to your cost, if you want to know the real price
Has everything. From accessories to clothes then footwear. Great website
I've ordered from Nordstrom.com countless of times. Packages arrive on time with ample bubble wrap to protect my products. There are quite a few sales throughout the year and with their generous return policy and easily accessible customer service team, I tend to "buy first and think later." The site has a very clean interface that's easy to navigate and use. The quality and variety of clothing and beauty products are top notch. It would be nice if more of their products had more reviews but overall, I can't recommend this website enough.
This place has some of the best. I love this site can't get enough of it. I even get excited just site shopping sometimes.
The employees are very polite and professional and go above and beyond to help you find exactly what you're looking for. They also don't hover over you and ask if you need help a billion times. (this only goes for the GroveLA... the Nordstrom at the Glendale Galleria is way too pushy.
It might be a bit more than other stores, but they have free shipping & free return shipping and good service in store. Macy's is sometimes a bit more disorganized.
They also have a lot of good stuff online (much more than in store).
I love Nordstrom because they carry my shoe size (4.5)! Customer service is also very good with free shipping and no tax. Lots of variety.
My number one stop for luxory items, clothing, shoes, cosmetics and fragrances. I recently purchased a Louis Vuitton purse from their Chicago store and it was shipped promptly & Nicole the sales associate was extremely curious. NEVER a bad experience with Nordstrom's.
I have been shopping online in their plus size departments and the clothing is just top notch. Their return policy is generous as long as you leave the tags on, so I just love ordering from Nordstroms long distance from CT.
Is there a better retailer? No. Excellent customer service, a flat $5.00 shipping fee for online orders and a fabulous selection of brands.
Even though things aren't exactly cheap, they are incredible deals. Just be sure to act fast or you'll be left with nothing but a 'Sold Out' sign.
Bought a pair of sun glasses from Nordstrom last week. Because of the nose pads was not comfortable so I brought it back to exchange. Instead of asking me what they can do for me, 2 sales lady are busy to check my receipt and the credit card have used. After I told them I just want the nose pad to be readjusted, one sales lady ajusted nose pad once but still not comfortable, then she told me "idon't know what you want, this frame is large size so is heavy, there is nothing I can do." She let me speechless! Before assigned her to designated areas, does Nordstrom give any kind of training on their products to employees?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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