NordstroomReviews 708

In the middle of October of this year I was diagnosed with two brain tumors and Stage 4 metastatic lung cancer. It was quite a surprise to me because I was in perfect health and have never smoked.

Despite my catastrophic diagnosis, there have been many blessings that have enriched my life and have allowed me to battle this illness. One of the blessings is that I had two major brain surgeries (one in Ohio and one in Utah) and can still walk, talk and write this review.

Early on, I realized that a positive attitude was absolutely necessary for me to be able to fight this battle. So I decided to contact Nordstrom's to see if they could help me to select some comfortable clothing to lift my spirits while I am going through treatments for my cancer.

They introduced me to Kalissa Maynard, a personal stylist, who was absolutely wonderful in helping to select clothes that were not only comfortable, but that also helped me to feel positive and good about myself as I prepared for the difficult treatments. I was so blessed to have met Kalissa, and really appreciated her help and kindness.

Also, to my surprise, Kalissa informed me that the Nordstrom's manager (Megan Becker), wanted to treat me and my family to a complimentary lunch at Cafe Bistro. I can't thank Nordstrom's, Kalissa, and Megan enough for their professionalism and kindness.

Beverly

This is the best company I have ever ordered from. No issues with shipping very speedy and if you need to return an item its paid and very easy. I love this company. I've ordered from a lot of companies and this is by far the best company I have ever ever dealt with.

I was blessed with a baby boy in July, one day before my Nordstrom card was due. The following week I had to stay in the hospital to help my wife with the baby and totally forgot about the Nordstrom card payment. I was hit with few fees amounting to $76
I only use their credit card occasionally because I usually pay in cash, and spend thousands of $$$ every year at nordstrom! However, none of this mattered to their customer service, all that mattered to them was their terms & conditions! Within a few days of the august statement, I called them and was told to make a payment so I didn't get reported to the credit agencies, and I did make a payment of $110! What happened next is astonishing?!... they still reported me to the credit agencies and ruined my credit! While most other companies realize the seriousness of negative reporting and they won't do it unless after trying to reach you they are unable to get assurances of payment, Nordstrom didn't care much about it. They ruined an otherwise perfect payment history and lowered my credit score significantly.

I have credit reporting alerts so as soon as I became aware of this, I called them but found no help from their customer service whatsoever. Oh yeah, when I got a hold of their night shift supervisor, Sharon, she informed me a decision was made to increase my apr! And, I explicitly told her that I usually pay cash because I don't like to be tracked from marketing companies, and that I spend thousands of $$$ in your freaking stores! But nothing changed Sharon's mind! It seems like nordstrom has plenty of other customers that spend money with them and doesn't need my few thousand $$$ anymore! Great! I am sick of it too. I will pay the $101 to them, return $3300 of merchandise I bought recently from them, close my nordstrom card, and never, ever step foot in a nordstrom store again! Ah, one more thing, I will write reviews wherever I can regarding this horrible experience so people can read this before they even step foot in a Nordstrom store. All this due to their horrible customer service, and their night shift supervisor Sharon, who did absolutely nothing to help me. I feel they used an overly aggressive tactic with no concern at all for me as a customer, and all for a total balance of $113.50!

Well done Nordstrom!

When visiting Nordstrom at Tacoma Mall in Tacoma, Wa. I ordered a pair of shoes. They were to be mailed to my home in Ca. When they did arrive they had shipped the wrong shoes. It is a bit complicated to explain all on this review. I finally talked
To Dwight Satos, the Co-assistant Manager of shoes. He was so helpful.He went out of his way and beyond expectations to correct my problem. Because of all the troubles I was not charged for the
Shoes. Boy was I impressed! Now that is what makes me a
Real Nordstrom customer! This is so typical of Nordstroms.
I always feel that I am treated fairly. But this just added the
Frosting to the cake!

Thanks Dwight Santos.