NordstroomReviews 707

I purchased a pair of AG pants. The tailors left the butt area lose, unwearable. These people are suppose to make sure it fits well on you before you purchase it. $200 bucks down the drain. For guys go to Men's warehouse or Kohls, I've gotten better results.

I purchased these sneakers for my daughter. She got them for her freshman year in college. After just 3 weeks of purchasing the shoe, it started squeaking really badly. She has had other pairs of McQueens so I knew something was defective with these sneakers. I got my receipt, went back to the original store we bought, and to my surprise, they wouldn't accept a return on a "designer shoe". Well, I knew that, but these were defective, squeaking so embarrassingly that we even made a video. The store manager in Miami at Merrick Park was super rude and abrupt and she said nothing could be done. I even walked on the shoes, after showing the video, so they could hear the squeaks. I was shamelessly dismissed. They made me feel cheap and like I was a burden. Forward one week and I decided to go to the Design District in Miami where Alexander McQueen has a store. Mind you, they had NO OBLIGATION to take my shoes. They were super nice, tried to fix it, but then just gave my DD a brand new pair. Now, that is customer service! Also ladies, NEVER BUY DESIGNER SHOES AT NORDSTROM. They will not take them back no matter what. However, at McQueen, you have a ONE YEAR WARRANTY, no questions asked. Also, Saks has a shoe repair department if you must go department store.

I liked the store itself well enough before it closed near me, they had good prices for alterations (not products which were overpriced) and great customer service.

However the only item I could ever afford there was online, and it was something I really needed. A couple days after placing the order I got an email that it was cancelled because "the item was out of stock." It was so frustrating, why was the ad up in the first place and why did they let me pay for it if there wasn't one available? I think it's soured me on trying to buy from their site again.

I ordered items online and received an incomplete
Filed complaints and treated trash, disgusting and disrespectful like I made up the issue. I had been their client for more years. Guys you will never know until it happens to you, I am a business owner with principles please pay attention to this business they are not fair.

I received my order damaged. I reached out to Nordstrom and they did not care and just said to return it to get my refund. So, I submit a return and then notice there's a return label included in my package. So I went ahead and used that one. I called to make sure it was fine to use that one instead of the one provided online and she said that was fine. I then asked if it would slow down my refund and she said it would not. Well, my return FINALLY got delivered back to Nordstrom and I reach out asking how long it would be for me to get my refund now that is delivered back. They said that there is no activity showing on the return label upon tracking it. I explained I used the one provided and was told this was not issue. However, apparently it does slow down the refund timing because they have no way to track my return now. I am being told to wait 14 days! Seriously?! I receive a damaged order and have to wait this long...so it's going to be over three weeks before I even see my money back for a damaged order! I also tried submitting a review about my experience with my order on Nordstrom and they kept rejecting my review. Apparently honest feedback is not allowed. I also have been live chatting with an Elicia and she was zero help and I explained my frustration and her response was so sorry for the inconvenience and have a great rest of your day. Customer service is JOKE!

I'm a long standing Nordstrom customer and I made an error singing up for autopay. I discovered this error at 62 days and corrected it. I had a hard-earned perfect credit score and that was ruined by Nordstrom for a $200 retail purchase. I have tried to work with Nordstrom and no one has been willing to take even the smallest action on a goodwill correction. Nordstrom made a mistake partnering with TD bank. They are notorious for their unwillingness to work with customers in ways that other agencies do as a common practice. Do not sign up for their credit card. Their customer service has been a tremendous disappointment.

I just got scammed ordering on Nordstrom.

First, a bit of context:

The items were sent to a hotel where my wife is the general manager to prevent having them delivered to our house, where they would have been sitting at the front door while we were on a quick getaway. Instead, her front desk staff would take care of it and store it safely in her office.

The items were marked as delivered on Monday, September 25, by the carrier (Lazership) to a person named "M.Donald".

The many problems with that claim:

1. No one in this hotel has Donald as a first or last name. Not even remotely close...

2. The only staff member at the front desk that day was Ms. Deluca.

3. We have evidence through the camera surveillance that the driver never entered the hotel or got to the front desk and interacted with her at the time claimed on the delivery receipt.

4. Ms. Deluca was alone, and the lobby was clear the whole time. No one could have talked to the delivery driver or impersonated a staff member to take the package.

5. I had placed orders through Macy's on the same day I had done so on Nordstrom. The packages from Macy's arrived safe and sound through UPS an hour prior and were well received by Ms. Deluca. The UPS receipt shows her name, and the packages are now in our possession.

Responses from Nordstrom:

1. "After concluding our internal investigation, we have confirmed successful delivery of the package with all items present. At this time, Nordstrom has made the decision not to issue a refund or replacement as was requested." By Javeen

2. "I reviewed the details of our internal investigation to ensure proper information was gathered and confirmed successful delivery of the package to the address as requested. At this time, we will continue to support the original decision to not be able to offer a refund for this claim.

Once a shipment is able to be confirmed as delivered by the carrier Nordstrom has fulfilled its obligation to the order." By Mohammed

I purchased a coffee maker online. They sent me a coffee maker in an open box, that was damaged, used, and dirty, with coffee stains still on it, not even washed. I called customer service and they informed me that they would not replace it, and I would have to repurchase it, and they would not even expedite the shipping. Meanwhile, I paid for a new item.

Snagged a beautiful Tory Burch Ella Tote Bag from Nordstrom's online store. It's spacious, stylish, and the material is durable. The website had clear images from multiple angles, which helped in my decision. Delivery was swift, and it came with a lovely note, which is so sweet!

Place online order attempted to pay using Nordstrom credit card. Charge was declined because address did not match. I checked the address on my statement made sure everything matched still declined. Spoke to customer service response was close browser and try again. We have had problems with website. Why has it not been fixed?

I tried buying a wonderful $39 Nordstrom brand straw hat for a friend in LA who admired it while on vacation. I ordered it online but the order didn't go through on my Amex. Tried again and went through a lot of rigamarole and was told maybe it was my Amex. Unlikely but I tried VISA. I had to fill out another form giving them permission and no one could tell me why Amex wasn't accepted. Incredible waste of time for a small purchase but friend received the hat and loves it. I will never use Nordstrom.com again but will only use the retail store. They wouldn't publish my review on their own online site.

I got a gift that I needed to return. They ended up notifying the gift giver which I was annoyed by. Also I had to wait 2 weeks for them to process the return. Once I finally got a gift card in exchange I purchased an item and ended up receiving the wrong size than ordered. When I called I expected them to just issue a refund since it was $20 and their mistake, but no I have to print a shipping label, pack the item, and bring to UPS and wait another 2 weeks to process the return…

I never got my package after they shipped with LSO. They have horrible reviews. Why do you still use them.

I received a box with two missing items a t-shirt and a pair of women's gucci shoes. The other two pair of shoes were in the box. You can tell the cheap clear tape was sliced at the ends the box re sealed with the same regular old clear tape. NORDSTROM is telling me I am liable and need to pay them even though I am missing the items.the basically are saying I'm a liar. Why would they send high valuable items sealed with regular clear tape. I am not ok this is not ok

Nordstrom's shipping "LSO" repeatedly screws up. Left my package by the curb this time instead of covered porch. Fortunately got home early enough to get it off grass before rain started. Nordstrom Customer service has tanked, and complaints get no results. After 25+ yrs shopping there, I'm about done.

I got scammed buying gift cards. I called early the next morning, they cancelled the purchases and put refunds on locked cards. They then proceeded to tell me they could not give me the refund on those cards. They stopped the scammers just to keep MY MONEY. To me, they were just as BAD as the scammers. I got scammed once only to be scammed again by Nordstrom keeping my money. If I could give them a ZERO I would - worst customer service EVER.

Was looking for a dress I am short on height Asked for help got a very rude answer we don't have section for short women look yourself went to another store guy found such a good dress customer service matters

Got a package damaged. It was not on the shipping company but, the actual product package was messed up. The customer service here is the absolute worst. It's like talking to a wall. Uneedless to say I wasn't compensated in any way. And I had to show up to a birthday party with a damaged product. Embarrassing af. Nordstrom has a rep for expensive products but, not only are they pricey they are also $#*!. Never ever again and I'll make sure my friends and family don't go through this.

It really shocked me when I went into Nordstrom Mission Viejo. I wanted to buy a sport coat, shirt, shoes. Absolutely no one paid attention to me. They just walked by offering no help. What's happening to customer service now days. I walked out.

Bait and Switch! Buyer Beware!

I bought a Burberry suit on the Nordstrom application, but it was not hemmed. The app claimed that Nordstrom had selected free basic alterations and listed hemming as a free service, so I scheduled an appointment. It wasn't until I was in the fitting room with my suit on that they tried to upcharge me because I purchased the suit on sale. None of this is mentioned on the app when signing up for alterations.(see picture)

Alterations were more expensive than other tailors that I have used for altering suits in the past. I told them it was a bait and switch and that I was leaving. They asked me to wait to talk to the manager. After waiting for several minutes the manager finally came and I complained about their dishonesty, but he was not helpful or understanding, though he did acknowledge how misleading the wording on the app was.

You might think after spending four digits $$$$ on a suit at a store that you might get some better customer service, but not from Nordstroms. Giant waste of time. Terrible customer service from the top down. Saks, Nieman Marcus, BG or any other department store are surely a better choice. I won't make the mistake of buying another suit here.

I don't appreciate the dishonest from Nordstrom, and I am taking my suit elsewhere for alterations.