NordstroomReviews 708

Worst customer service I have ever received - not only were both the representative and supervisor unhelpful, they completely brushed aside my concern as if it was unimportant. I purchased a $300+ Christmas present and chose the shipping option that would guarantee delivery before Christmas. Not only did the gift not arrive (and won't until next week) they offered to email me a $25 gift card in place of the gift. $25 gift card in place of a $300 gift? Seriously? No discount, no rebate. Nothing. Why would I ever order from this company again when I could go through Macy's, Amazon or Bloomingdale's (all of which were able to deliver the rest of my packages with plenty of time to spare and less lead time to deliver)? So disappointed in this company.

I recently attempted to purchase an item on line with a store gift card. Even though the purchase was less than the amount of the gift card, the online site requires the buyer to enter a credit card. I fine this offensive as the store already has the money from the card payment, yet wishes to store your credit information though not being used. If the company has already received payment, there is no reason to require more personal information from the buyer. The brick and mortar store does not require a credit card be presented when a purchase is made using a gift card and neither should the online site. They insisted that the card will not be charged and is perfectly safe. However this is the same statements shared by other retail stores prior to being hacked. I recommend never buying a Nordstroms gift card due to this type of policy.

I went to the store and ordered the boots I wanted when they came in the mail they had a couple scratches and dried mud on the bottom of them so I took them back to the store the lady said she doesn't know how that happened so she ordered me a new pair with one day shipping she said they would be here today and they aren't here because they are still in Oregon where they were being shipped from so I called the store and talked to the manager who said there's nothing he can do they will be there tomorrow so I told him I wanted my money back and all he said was "ok you can return them to the store at your earliest convenience have a nice day bye" and then hung up

I WILL HAVE TO HAVE MY $#*! ING HEAD EXAMINED IF I EVER ORDER ANOTHER ITEM FROM YOU AGAIN. YOU ARE LIARS AND CHEATS AND MY REFUNDS THOUGH PROMISED WERE NEVER RENDERED. I PROMISE I WILL WRITE TO EVERY WEB SITE ABOUT YOUR FRAUDULENT PRODUCTS AND COMPLETE LACK OF TRUTH. I JUST RECEIVED TWO SHIRTS SIZED 2XX THAT FIT LIKE A SMALL BOY'S SMALL SHIRT. ARE YOU PEOPLE OUT OF YOUR $#*! ING MINDS? I WANT A REFUND IMMEDIATELY. I HAVE ALREADY RECEIVED AND PAID FOR SIX SHIRTS THAT I WILL THROW IN THE GARBAGE BECAUSE THEY ARE OF NO USE TO ME. HOW HAVE YOU STAYED IN BUSINESS THIS LONG WITHOUT GETTING SHUT DOWN? GUESS THAT'S THE ADVANTAGE OF BEING IN CHINA; NOONE GIVES A $#*! THERE. BUT I PROMISE YOU I WILL SPEND THE REST OF MY LIFE EXPOSING YOU AS FRAUDS AND CHEATS. BUT EVEN IF YOU DO REFUND MY MONEY, IT IS NOT ENOUGH. I WANT THE EXACT STYLES AND COLORS THE FIT PROPERLY. I HAVE A BOX FULL OF YOUR SHIRTS OVER TEN OF THEM, THAT DO NOTHING BUT GATHER DUST. I HAVE CONTACTED THE CHINESE AMBASSADOR TO THE US AND ALSO MEMBERS OF YOUR GOVERNMENT. YOU HAVE EMBARRASSED YOUR COUNTRY AND I WILL NOT STOP UNTIL YOU ARE PUT OUT OF BUSINESS.

I bought a suit ( form walnut creek nordstrom) alteration did a very bad job, suit too small and defected. Went to store try to exchange or return it manager told me she can't do nothing about it and told me please leave the store...
So it's buy on your own risk.(when I went to pick it up no one offer or ask me to try it they hand it to me like and said here you go)
Called corporate and every time they answer me and say: ooohh my god ooohh no we don't want this to happen we will call u back and no one called ( i called over 5 times and no help).
No signs in store says we do alteration on customers risk... ill see them in court soon if no reply and if they don't give me my money back...