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Nordstroom

2.1

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Nordstroom Reviews Summary

Nordstrom's reputation is increasingly marred by customer dissatisfaction, particularly regarding order fulfillment, delivery issues, and inadequate customer service. Many customers report frustrations with canceled orders, unresponsive support, and unresolved return disputes, leading to feelings of disrespect and loss of loyalty. Conversely, some reviews highlight positive experiences with product quality and timely deliveries, particularly for in-store purchases. Overall, while Nordstrom maintains a legacy of quality offerings, the current challenges in customer service and fulfillment practices suggest a need for significant improvements to restore customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
140
value
120
shipping
117
returns
103
quality
107

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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I have always liked Nordstrom merchandise but could not bring myself to shop there lately due to the horror of them carrying HER stuff which means HIS stuff. There merchandise is worth the money (NOT HERS) and so KUDOS to Nordstrom.

Date of experience: February 9, 2017
Georgia
1 review
1 helpful vote
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Fair Market At Work!
February 9, 2017

Love It When The Free Market Works! Thank You! The public will have their voices heard! RESIST Keep voting with your wallet my friends keeping up the pressure FORTGET GOP HEARTS! (Hard To Find) HIT THEM WHERE IT HURTS THEIR WALLETS!

Date of experience: February 9, 2017
Oklahoma
1 review
10 helpful votes
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My daughter & I love to shop for Ivanka Trump shoes at Nordstroms. But since your store has decided to make a biased political statement, we won't be shopping there anymore. It's a low blow to punish her because she's the daughter of the President you don't want.

Date of experience: February 9, 2017
New York
1 review
1 helpful vote
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Simply The classiest!
February 9, 2017

This store is not for everyone... but if you love beautiful things, good quality, helpful staff, spacious layout, then this is for you. I love that the weed out inferior products, such as the Ivanka line, to maintain their high standard. Thank you Nordstrom... let the shopping continue and Lord knows "retail therapy" has never been more necessary!

Date of experience: February 9, 2017
Ohio
1 review
7 helpful votes
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Political Bullying
February 9, 2017

It's ridiculous to pull Ivanka Trumps clothing line. I will be boycotting such behavior. As a consumer, I want to be the one who decides on what I want to shop and why. I don't need the thought police doing it for me!

Date of experience: February 9, 2017
California
28 reviews
153 helpful votes
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Childish mentality
February 9, 2017

If you bought items from Ivanka before the election and though it was great, why are you displaying a CHILDISH mentality to boycotting her?
I WAS your customer for 40 years spending thousands (expensive clothing) and now I AM NOT because of your childish behavior. All my friends will boycott you. You need to stay out of politics and stay with merchandising. Peter Nordstrom is a horses rear end. If he was so bright, he should have run for President instead of selling merchandise.

Date of experience: February 8, 2017
Indiana
1 review
2 helpful votes
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Thank you!
February 9, 2017

Thank you for standing up against misogyny, racism, and hate! Don't worry about the haters, you have just earned yourself a new customer.

Date of experience: February 8, 2017
South Carolina
1 review
13 helpful votes
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Sad, Sad, Sad a department store in business to serve all customers, a place to shop make you feel good AND then you have to get into politics removing a great line of Ivanka Trump clothing, my daughter who is a big shopper absolutely loves the clothes. Will no longer shop there... my advice be an American business create American jobs let all Americans shop and stay out of the political arena at the end of the day it is true hard working Americans that support the department stores

Date of experience: February 8, 2017
Texas
3 reviews
6 helpful votes
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They offer quality goods. Most items offer a significant discount. Great seller to do business with.

Date of experience: February 8, 2017
California
1 review
11 helpful votes
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You disgust me!
February 8, 2017

To remove Ivanka Trump's clothing line from your stores is typical of the ugly, vicious, loser "Leftist" misbehavior since President Trump's inauguration! I will NEVER set foot in a Nordstrom's store again! Furthermore, I will discourage all of my friends and relatives to do the same!
You disgust me!
Zola Wheeler

Date of experience: February 8, 2017
California
4 reviews
15 helpful votes
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Best store period!
February 8, 2017

The customer service means a lot to me, and they do it the best of any other retail store or online store! Also, they have everything possible you need!

Date of experience: February 7, 2017
Arizona
1 review
9 helpful votes
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I have three sentences!
February 7, 2017

Who made the decision to remove Ivanka Trump's line? Not offend the left? You offend me and I will never ever shop at Nordstrom again.

Date of experience: February 7, 2017
Florida
1 review
10 helpful votes
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Nordstrom used to be my favorite place to shop. Now I have lost all respect and will never enter their doors again. For what they did I hope they lose their business

Date of experience: February 4, 2017
California
1 review
10 helpful votes
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Ridiculous
February 4, 2017

Now they aren't carrying ivankas line this is nonsense and childish. Cards cut and we and all I know wil never step in your store again!

Date of experience: February 4, 2017
California
6 reviews
51 helpful votes
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I just read an article that Nordstrom is going to stop carrying Ivanka Trump's line of clothing because of the backlash from the left. I love Nordstrom's, but why can't they have the guts to stand up to these so called "peace loving" citizens?

Get some b_lls, Nordstrom's. I would hate to have to find a new favorite store!

Date of experience: February 2, 2017
North Carolina
3 reviews
5 helpful votes
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Ivanka
February 1, 2017

I was wondering if could get a refund for Ivanka's shoes I purchase from Nordstom? As for Nordstrom staying out of politics, they are that is why they dropped her line. They are in BUSINESS FOR MAKING MONEY!

Date of experience: January 31, 2017
Tennessee
38 reviews
75 helpful votes
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Very disappointed
January 31, 2017

I submitted a review a few days ago, but have decided to change it because of their recent decision to remove the Ivanka Trump line from their store. They responded to my contact with them with an unsatisfactory excuse, stating that they removed it because of a decline is sales. How convenient at a time when it seems our President is under attack from numerous businesses, which I find blatantly unfair. Politics is definitely involved here, regardless of what they say. This is unacceptable and I will not buy from Nordstrom again until they apologize and correct this injustice. No need to involve politics in business-period.

Date of experience: January 30, 2017
New Jersey
3 reviews
3 helpful votes
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My favorite store online
January 18, 2017

I like the assortment and the quick delivery these guys offer! I will definitely order more from them.

Date of experience: January 18, 2017
Jordan
4 reviews
3 helpful votes
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I have been sold from this excellent site many times
And received every thing i order better than i expected
Very high quality and i have them on time
Also i can knew my goods place by using tracking number they give me
I love you DressLink thank you

Date of experience: January 10, 2017
Idaho
5 reviews
4 helpful votes
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In love
January 4, 2017

Nordstrom has high-quality products and you won't be disappointed.

Date of experience: January 3, 2017