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Nordstroom Reviews Summary
Nordstrom's reputation is increasingly marred by customer dissatisfaction, particularly regarding order fulfillment, delivery issues, and inadequate customer service. Many customers report frustrations with canceled orders, unresponsive support, and unresolved return disputes, leading to feelings of disrespect and loss of loyalty. Conversely, some reviews highlight positive experiences with product quality and timely deliveries, particularly for in-store purchases. Overall, while Nordstrom maintains a legacy of quality offerings, the current challenges in customer service and fulfillment practices suggest a need for significant improvements to restore customer trust and satisfaction.
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Excellent and responsible very professional staff and great service
Nordstrom is probably my favorite in store and online shopping site. I have never had an issue with ordering,, delivery, or returns. Absolutely love the Nordstrom experience.
Quality merchandise and reasonable prices are why I have been shopping there for decades. Their sales people are always pleasant and accomodating.
For any exchange or order issues they waive overnight fees and value you as a customer.
Nordies has been devoted to customer service since the day they opened, all the way back when they were a small shoe store. I'm a third generation devoteé of this excellent retailer.
I buy from Nordstroms online frequently. Items are exactly as shown and ship promptly. The accounting is always right. And refunds, if needed, are quick, courteous and prompt. Love Nordie's!
I made several purchases from nordstrom and returned once. They got quite responsive customer service to make the transaction fast and without any trouble. I will keep following it
I think this store is wonderful for people that have more money than they know what to do with... and even then I wish they give the money to help those less fortunate, and over indulge on themselves and others. The world needs love, and caring... not more 'expensive' possessions.
Love shopping on line with Nordstrom. Great quality!
My wife and I are big fans of on-line shopping; my guestimate is that with the exception food, we make 95% of our purchases there. We've purchased cars (carmax), pets (our adorable dogs), appliances (home depot), books (kindle), clothing (nordstroms et al) and etc. So, our review of Nordstroms comes with a fair degree of experience. In fact, I'm fairly certain that they count on her patronage. First the Pros: Generally high quality merchandise, a larger selection than found in the store, shop 24/7, easy comparison shopping, great customer service,(you can actually talk to someone), quick delivery, free shipping, free and easy returns (the items come with a return label). Now the Cons: I can't think of any, although they can do serious damage to ones credit limit!
I've only ordered makeup from the website and had all positive interaction. Received exactly what ordered wrapped securely and arrived quickly.
I can trust Nortstrom's. I find Sale items at great prices. Their clothes fit me well. Their return policy is totally great. The sales people are wonderful and available. Customer service is great.
Free shipping, free easy returns, good quality. What on-line shopping should be.
Love Nordstroms but many time have had the experience in store very similar to that of Julia Roberts in the movie pretty woman where she goes shopping and the sales people snub her because of the way she is dressed... I'm sure most people know what I'm talking about. Absolutely hate being judged for what people think I may or may not have especially by people who more then likely have not much themselves. Online is great and or online and pickup in store I can even deal with. Give it a try
Over priced crap that nobody actually likes. It makes me wanna throw up thinking about it. POO
What I bought wasn't delivered the first time because nobody was at home, I wrote them asking to send it again and leave it in the postbox, and they did within days of my email. Good service!
I remember when Nordstrom first opened here in San Diego and how they were famous for the customer service, after so many years I am happy to say that they are still the same. Their products are superb and the customer service is the best, I love to shop on line and they make it so easy, their website is very easy to navigate and of course having the free shipping and no questions returns is a plus. Everybody should be a Nordy, you won't regret it.
Love shopping on line with Nordstrom. Great quality and customer service.
There's a reason why Nordstrom has been a leader in customer service. They live up to their brand and have strong integrity in their business and their employees! Treating others the way they wish to be treated; if only everybody followed that golden rule in their business practices! I will gladly pay more for a product, knowing that his company values their employees and their customers; without either you cannot have a successful business! I love shopping at Nordstrom.com and their stores are my favorite!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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