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Noracora Reviews Summary
The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
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The quality of dress was poor. The return policy was too complicated, I gave up.
Dress is nothing like the picture shown in your advertisement.
Dear valued customer,
We are sorry to hear that the dress you received did not match your expectations and was not what you were looking for. We understand how frustrating it can be to receive a product that does not live up to its advertising.
Please note that we take our customers' feedback very seriously, and we will work to improve our product descriptions and images to accurately represent our products.
Regarding the issues you encountered with the material and fit of the dress, we apologize for any disappointment or inconvenience caused.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused. If there is anything else we can do to assist you, please do not hesitate to contact us.
Best regards,
NORACORA Customer Service.
En lugar de un tiempo de entrega de 5 a 8 días hábiles, tuve que esperar 3 semanas para recibir la mercancía. No me gustó el producto, cuando comencé el proceso de devolución me dijeron que tendría que enviarlo de regreso a la fábrica en China y que tendría que pagar el costo yo mismo. Me ofrecieron un 15% de descuento, ¡una broma!
Dear valued customer,
We apologize for any inconvenience caused by the delayed shipping time and the return process of your order. We understand how important it is to receive products in a timely manner and have a hassle-free return process.
Please know that we take your feedback seriously, and we will work to improve our shipping estimates and return policies to better meet our customers' needs and expectations. We appreciate your patience and understanding throughout this process.
Regarding the return process, please note that our policy requires returns to be sent back to the manufacturer location in China. We understand that this can be an inconvenience, and we apologize for any frustration or difficulty caused by this requirement. We offer a 15% discount as a courtesy for those who choose not to return the product.
If you have any further concerns or questions, please do not hesitate to contact us, and we will do our best to assist you. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
NORACORA Customer Service.
Love some of your styles. Have yet to see the quality, fit, and shipping speed.
They were nice quality. 2 I really liked one not as much, but my sister liked, so gave to her instead of returning
The clothes look really nice & can rate better after I receive. Thank you
Love the clothes. Perfect fit. I will definitely be ordering again
Ordering was easy, the quality of the fabric and construction is sorely lacking. I will not be ordering from NORACORA again.
Dear valued customer,
We are sorry to hear that the product you received did not meet your expectations in terms of quality and construction. We understand how disappointing it can be to receive a product that does not live up to its advertising.
Please know that we take your feedback seriously, and we will work to improve our product descriptions and images to accurately represent our products. Additionally, we would like to investigate the issue further to determine what went wrong with the quality of the product you received.
I'm sorry to hear that the product has not met your expectations. Please know that we greatly value your feedback and are constantly working to improve our products. Your comments will be forwarded to our relevant department for careful consideration.
We strive to provide all of our customers with the highest quality products and services possible, and we appreciate your continued support. Thank you for taking the time to share your thoughts with us.
If you have any questions，please contact us by email at [email protected] or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.
Easy and quick. Looking forward to getting my first order!
This is my 2nd time ordering. Hoping all fits well as I never know how well returns go.
Love the quality of my first items.
My first time ordering hoping products are as beautiful as they appear online
Me costó un poco de trabajo el envío de la primera orden pero espero de ahora en adelante no vuelva a suceder
I wish noracora would explain the material on some of the clothing a little better, the Capri pants I received are too thin to wear comfortably. Also you never sent a replacement for shorts that were out of stock. And no refund was issued. But overall I have always been very pleased with what I have received from this company.
Haven't worn it yet so can't describe it yet so when.i get chance i will describe it
I have been tracking it, it's still in Compton CA. Has been there since 02/25/2023. I requested a refund, but haven't received one. I am very disappointed, I really like the clothes and footwear
Dear valued customer,
We are sorry to inform you that your package appears to have been lost in transit. We understand how frustrating it can be when a delivery does not arrive as expected, and we apologize for any inconvenience caused.
Please rest assured that we will issue a full refund within one week of receiving the confirmation that your package has indeed been lost. We strive to provide excellent service to our customers, and we hope that this resolution will help to alleviate any disappointment or frustration caused by the situation.
Once again, please accept our deepest apologies for any inconvenience caused, and please do not hesitate to contact us if you have any further questions or concerns.
If you have any questions，please contact us by email at [email protected] or by chat online
We put customer experience first and will continue to make improvements.
Best regards,
NORACORA Customer Service.
Their autofill chooses fed ex.42.00 $ extra. Hard to choose cotton over poly, jewelry is a crapshoot. Some good.some trash. Gets delivered over matter of weeks. I was a first time shopper. If they had a brick and mortar i would take half back.
Dear valued customer,
Thank you for taking the time to share your feedback with us. We understand that our website's autofill may have caused some confusion and inconvenience, as well as the quality variations of our products.
We apologize for any frustration caused by the shipping carrier selected during checkout. Our website uses an algorithm to select the best shipping carrier based on various factors, including delivery time, cost, and reliability. However, we understand that you would prefer a different option, and we will take this into consideration when making improvements to our website.
Regarding the quality of our products, we strive to provide high-quality items to our customers, but it is understandable that there may be variations in quality. If you received a defective or unsatisfactory item, please contact our customer service department with more details, so we can assist you further.
Lastly, we appreciate your interest in our products and understand your desire to return some items if they do not meet your expectations. Unfortunately, without an order number, we are unable to assist you in identifying your specific purchase. Please check your order confirmation email or reach out to our customer service department for assistance in locating your order.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
NORACORA Customer Service.
Very happy with my purchases previously, am very happy to shop again
Quick and easy. Good communication. Beautiful fabrics. Nice packaging.
A seamless purchase of white linen pants, a duplicate of a pair I purchased earlier.
Haven't even received first order and it's been 2 weeks. Most likely won't order from there again. I prefer Amazon or Kohl's
Easy to operate website, however hard to track your order and it's status
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear valued customer,
We are sorry to hear that the quality of the dress you received did not meet your expectations and that you found our return policy to be too complicated. We understand how frustrating it can be to receive a product that does not meet your standards.
Please note that we take our customers' feedback seriously, and we will work to improve our return policy and customer service to ensure that our customers have a hassle-free experience when shopping with us.
If you would like to attempt to return the dress again, please contact us and we will do our best to guide you through the process. If you have any specific concerns or questions about our return policy, please do not hesitate to ask. We are committed to making things right for our customers.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused.
We hope to have the opportunity to serve you better in the future.
Best regards,
NORACORA Customer Service.