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Noracora Reviews Summary
The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
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Lots of great buys! Disappointed I couldn't use coupons/promos as I'd lose free shipping. I hate to pay shipping.
First time buyer, love your products.will be back.
It's easy to shop. I just hope the quality is decent! We shall see!
You have very beautiful and affordable clothing for all sizes. Thank you.
Cute options
I need to return some items as my daughter prefers a knee length short.
They are not responding with credit refund for items that do not work for me. My account continue to says processing even weeks have gone by since my request. I have never dealt with sucha shady system and doubt I will see my money again. I will tell all my friends NOT to order from them. The first refund I said to give me wallet credit and they gave me pennies on the dollar credit even though they said it would be 120% value$
Shipping is taking longer than epected for a previous order I made. :(
Not good. I never received my package.kept getting emails saying it was held up - so would be late then one asking if I received my purchase and if not let them know. Which I did. I have not heard anything back.
Dear Customer,
We apologize for any inconvenience caused.
We have looked into your order and can confirm that the order you placed has been shipped and delivered.
If you have not received it, we recommend contacting your local USPS to check on the status of the delivery. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.
Also. If our response email has not reached your inbox before, we recommend checking your spam folder.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Thank you for being our customer! Our apologies for any inconvenience this may have caused. Wish you have a nice day!
Please do not hesitate to contact us at [email protected]
Best regard,
NORACORA
Pretty easy to use the site. Looking forward to seeing if the quality is good.
I ordered two pairs of shoes - first one was "The All Season Hollow-Out Flats" "slip-ons" are made out of what seems to be a cardboard - stiff, no ankle support (or any support). With great effort I pushed my 7.5 size foot into the shoe and realised that there is no way I would wear those, inside or outside.
The second pair was "Faux Leather Panel Zip and Fleece Soft Ankle Ankle Boots". This one I could not even squeeze my foot into, despite the zipper.
This one had indeed a fleece material, might have as well be a sock with attached sole and a zipper.
Also, the shipping charges appear only after you click "purchase" and I could have bought myself a cheap pair of shoes for $16.99 (which was the shipping charge).
Dear Customer,
We are sorry that the size or item didn't work out as expected.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
We understand that transparency and accuracy in pricing are important to our customers.
Please note that our shipping charges are based on a variety of factors, including the weight and dimensions of the package, the destination, and the shipping method selected. Hope for your understand.
We appreciate your feedback on this matter.We will take your feedback into account as we continue to improve our website's functionality and user experience.
Should you require additional assistance, please do not hesitate to contact us at [email protected]
Best regard,
NORACORA
It takes a month or so to receive the product I am still waiting for the 3rd piece of the product I have not received yet
Dear Customer,
We apologize for the long waiting time you experienced during the delivery process.
We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding, and we would like to offer our sincere thanks for choosing our services.
Per checking, all items in your order were shipped and delivered.
If you would like to check the status of your order, you may check via https://noracora.com/order-query
Or please provide us with your order number via email [email protected], and we will be happy to look into it for you.
Best regard,
NORACORA
Poor quality looks nothing like the pictures terrible return policy
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We strive to provide our customers with a hassle-free return process while also ensuring that we maintain the quality of our products.
Please note that our return policy is designed to balance the needs of our customers and our business, and we are constantly reviewing and improving our policies to better serve our customers.
If you have any specific concerns or issues regarding our products & return policy, please do not hesitate to contact us via email [email protected]
Best regard,
NORACORA
I. I have never received an address from Nora Cora to return un wearable clothes
Impossible instructions. Actually none. I have called my credit card company to complain.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
We are committed to enhancing our service to simplify the process for customers in selecting their ideal size with greater accuracy.
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return.
However, sorry that we can not find the record that you contacted us for return.
You may check our return policy & how to return via https://noracora.com/information/return-policy
If you need additional assistance about return, please feel free to contact us by email at [email protected]
Best regard,
NORACORA
Nice experience browsing and buying from this store.
Love your clothes, shipping is high. You need to explain why it is impossible to return items.
My experience was great. Good products, good, prompt service. Very pleased with my items ordered also.
Were very disappointed in the shoes
Has a crazy buckle i dont like
I am usually very satisfied with anything i order
Love the styles and colors
U think shipping is too high
Shipping has started getting too high! It can be as much as a blouse!
Love your products! And the styles and the way they fit
Was surprised with shipping amount. All products in the same size were not the same fit.
The size that I recevied is not accurate specially for shoes. The quality of fabric is low. I asked for return and I was told I need to return the items to China not the address on package which is Mississauga,ON! And the cost is on me.Please read the return policy carefully before doing shopping.
Dear Customer,
Sorry to hear that the product does not meet your expectations.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We have established a return center in the United States to simplify the return process recently. If you wish to return your order to our US return center, please contact us at [email protected]. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
NORACORA
I ordered a dress a month ago and was charged for it but I have not received the dress or a credit.
Dear valued customer,
We apologize for the delay in receiving your dress and any frustration or inconvenience caused by the refund process. We understand how important it is to receive timely and accurate information regarding your order.
Please note that we take our customers' feedback seriously, and we will investigate the issue further to determine what went wrong with your order.Upon checking, We have issued refund for you alerady.
Please kindly be noted your account.
Regarding the refund process, please note that it may take some time for the funds to be fully credited back to your account, depending on your bank's policies and procedures.
Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused. If there is anything else we can do to assist you, please do not hesitate to contact us.
Best regards,
NORACORA Customer Service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are sorry that the size or item didn't work out as expected.
We are committed to enhancing our service to simplify the process for customers in selecting their ideal size with greater accuracy.
We have reviewed your return request and confirm that it was processed successfully.
We will issue refund after return package well received.Upon checking in our system, we haven't received your return package yet.
Actually. We replied your message and sent you an email with the return information regarding 14 days ago.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at [email protected]
Best regard,
NORACORA