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business logo of New Balance
newbalance.com
active, casual, streetwear men, womenAge 4-12, 13-18, 19-25, 26-45
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About the business


newbalance.com
+1 800-595-9138
USA
New Balance is part of New Balance, Inc.
Clothing item from New BalanceFashion apparel by New BalanceMerchandise from New Balance clothing lineNew Balance fashion product

Business Highlights

General

Parent Company: New Balance, Inc.
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: returns must be in new condition, in the state you received them.
Return Cost: restocking fee (non-members)

Sustainability

Sustainability Score: It's a Start
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, streetwear
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL), Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-595-9138

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate New Balance?
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New Balance Reviews Summary

New Balance has a rating of 1.7 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with New Balance most frequently mention customer service and long time. New Balance ranks 126th among Athletic Shoes sites.

service
43
value
42
shipping
30
returns
32
quality
39

We monitor reviews for authenticity

Illinois
15 reviews
99 helpful votes
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The best shoes for support for people with wide feet. I would never go running with out a pair, they have saved my feet from the torture of narrow addidas and nike.

Date of experience: August 23, 2011
268 reviews
1800 helpful votes
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As a serious creature of habit, I've owned the same style of gray New Balance shoes for nearly a decade now. And when it gets worn, I get another pair. Thank GOD New Balance never discontinues that style, so I can keep on keepin' on. I only wish New Balance made better RUNNING shoes. Compared to Asics, NB shoes perform pretty poorly in gravel terrain.

Date of experience: February 27, 2011