Very disappointed with my experience with New Balance Canada. My package was delivered by UPS without a signature in front of my door (with a photo), right by the roadside, and was stolen before I could retrieve it. Despite filing a police report and taking several steps to resolve the issue, New Balance refuses any refund or replacement, relying solely on the carrier's delivery confirmation. No secure delivery option was offered at the time of purchase. Customer service was unpleasant and blamed me entirely, saying I should have been home, which is unrealistic since I work during the day.

AWFUL! They took my money in 5 minutes, then canceled order because street name not Capitalized. Wth? Now they have MY MONEY tied up! Not 5 minutes BUT 5 days now! NB YOU SUCK! I WILL NEVER SPEND ANOTHER CENT WITH YOU! WORST EVER!

Right shoe totally peeling while left is fine? Obviously a poor process in sealing and finishing on the right shoe. Poor production control. Just more garbage from China with no customer recourse.

My order was delivered by UPS to my neighbor who was traveling and left outside their door in NYC. I was not alerted to the delivery by UPS or New Balance. It was stolen. The rude Customer service rep filed a claim with UPS. I was not offered any other option. I asked to replace the order and have complimentary shipping so I would receive the package in time for XMAS. I was told expedited shipping was being offered on orders above 75$ and I asked for her to confirm it would be recieved in time for xmas. She told me that she was not delieving the package so there was o way for her to tell me that. She should find another career and NB should do a better job of vetting their employees. I assure you if her package was stolen she wouldnt be so cavalier. Ill be ordeing from Nike.

Overpriced and poor quality. Barely lasted 200 miles before getting a hole in the top. They are sure cutting corners to save cost but the price keeps going up!

Customer service is a joke!

I was disheartened when I saw your latest commercial aired in the NCAA Basketball Tournament...I felt your company missed the mark with having a diversified group of individuals in the commercial. I am of the opinion that the group you mostly represented in your ad, is not the only ethnicity that purchases your products and you have an opportunity to market to everyone, so that everyone feels included. I have and do purchase New Balance products, however, if your marketing is implied to be geared towards only one group, I'll be spending my time and money elsewhere. I am of the opinion that I am not the only person that feels that way. Thank you for listening.

I made the mistake of ordering so new shoes from new balance while on some meds after leaving the hospital. I transposed the address digits and realized the next day it was headed to the wrong address. I called UPS. They said it has to be done New Balance. Called New Balance they said it should be done by UPS and they've seen it done in the past. Said if not the shoes will have to be returned wait 21 days then refund. This is terrible. I guess I'll have to go back to Nike. I know I made the mistake but some one should be able to do something here. Once refunded I will be taking my business to Nike. I'm sure this is a very common mistake and should me fixable.

Ordered 327 and UPS claims that they left them on porch. I have no shoes and New Balance will not help out with this situation. Poor Customer Service. I will never order with this company again. I paid for them on credit card and they will not refund!

My entire sole broke open along a seam line. Owned for 6 months. Will never buy another pair of NB.

I ordered a pair of trainers on the 27/12/23. They were suppose to arrive on 03/01/24. They arrived at The UPS Northampton depot on 03/01/24 after being first sent to the wrong destination. They have gone missing at the depot, but good luck getting an answer from customer services. I think it's one guy trying to sort out everything, so they don't bother. I think I am going to lose my money, I would love to review the product,but I don't think I am ever going to receive it or a refund. Avoid ordering from them at all cost!

Probably the most suitable shoes for jogging. Or I sometimes use my NB for cycling too.
I like the feel of the soft sole, although it is recommended to have cycling shoes with a more rigid sole.
Anyways NB produces universal footwear for any situation.

If you seek for good runners to jog in th morning, then come to this brand. They know how to produce and design sneakers for specific activities.
To be fair, their 540 model is a solution for any kind of activity. You can either jog, run or walk - whatever. That's why I cherish this brand and purchase their sneakers. I wish they had a better website design, as it was a bit confusing for me to make an order.

I agree with those ones who leave angry comments on this brand, because I, as a regular consumer of this brand, so to speak, always acquired shoes from this brand. Nevertheless, last time when I bought a new NB 590, the sole came off within a couple of months.
It was a disappointment for me cuz I was trusting this brand and their quality, and as it turned not all models they sell deserve the attention. I used them for running and of course I ran a lot in this pair, but I thought it would be way more durable.

I wish I'd seen the 2 star rating before ordering! Will never order from NB again. I never received my shoes. I have contacted them multiple times for help and have gotten nothing but bs runaround about their "process" and the "carrier investigation". No one has reached out to me, nothing has happened. It's been well over a month since I ordered the shoes, and I have no shoes and no refund. Infuriating, avoid NB at all costs. Truly shocking that they are still in business with this kind of "customer service" and reputation. DO NOT ORDER FROM THESE SCAMERS.

If I could give 0 stars I would.

Order placed on 28/10 apparently delivered on 31/10 by ups. However their proof of delivery was a photo of the items on my doorstep. Contacted new balance customer service via the chat to explain the situation and was told an investigation would be raised that would take up to 15 working days for me to hear back. I then contacted again on the 15th day as I had not heard anything I was told someone would email me which they did and I was advised that ups had marked the item as lost and my refund was being processed and would be with me in 2-5 working days.

This is now the 5th working day and I have not received my refund so I again contacted new balance customer service. I was them advised that ups had declined the investigation as they have proof of delivery. Even though I have already been told they had marked as lost and I was getting a refund.

I have then called new balance customer service as I was not getting anywhere with the chat option. I have then been told on the phone that when the refund has been put through another department in new balance has rejected it as there is proof of delivery and I will not be receiving my refund.

I am absolutely disgusted with the service I have received. The item was a birthday present which I had to go out and replace as I never received this order. I have been told I would get my refund and told that ups marked as lost. Then I have been told I'm not getting my refund and they have rejected it due to proof of delivery. And now I have told on the phone that it's actually new balance refund process department that have rejected the refund because there was proof of delivery.

Every person I have spoke with has given me a different story which is not acceptable especially when I have been promised a refund and never contacted to be told any different until I have raised this with them myself.

This was not the only parcel UPS delivered that day, I had also placed an order with another company who I contacted the same as new balance and explained I did not get the item and they refunded my item.

I bought a pair of shoes a few weeks ago and they arrived today. To my surprise they sent me someone else's order. After waiting 35 minutes on hold I finally spoke to a person that was seemingly clueless about anything. What I thought was a simple error and could be resolved by refunding my money or overnighting me the correct order they instead made it a burden on me to send photographs and copies of receipts and I was told someone would reach out to me in 5-7 days. I already waiting two weeks for delivery. I asked for an immediate refund. I was told that was not possible and I had to wait.
DO NOT BUY SHOES FROM NEW BALNCE ONLINE. THEY HAVE UNTRAINED EMPLOYEES ( obviously, they shipped me children's shoes) and they have untrained customer service people.
I have since taken this matter up with my credit card company. I have worn NB for 40 yrs. NEVER AGAIN!
Going to give those Hoka's a try.

I placed an order 10/21/23 for the 9060 pair and yet have received a tracking number. The first time I called customer service they told me in 2 days I will receive tracking number. The third day I called again they said it will be sent out following day. I called a few minutes ago and now it's 5-7days! I told her I keep hearing this what should I do if this happens again? You won't believe! She said to call back and they will tell us another amount of days! And this is just to receive tracking number! I have NEVER experienced this type of customer service. Dissatisfied is an understatement… This will be a late birthday gift IF it ever comes. Embarrassing!

Don't purchase anything from New Balance because they are thieves and fraudsters because they just like taking your money without sending the goods and they never refund your money.

Only half of my order arrived. Long winded messages and endless prompts... eventually on hold and offered a callback from a human. Was given a refund for my order. Two weeks later item was again available but was charged shipping again.