NamshiReviews 167

1-star is high for them. They deserve -1. I am waiting for my refund since 29-April and still didn't get it.

Ordered and paid for a delivery. When the delivery reached my place, the delivery person asked to obtain the code in order to be able to handover the box. I didn't know about the code and I tried with the delivery person to identify the code but I couldn't locate it. He then refused to handover the box and said he will come back shortly. Over one hour passes where I had to call the delivery person again only to find that he left however once again he confirms that he will complete my delivery later in the same evening. I had to call Namshi call center, explain the bad experience and file a complaint. I ask again the delivery to reach my place within 30 min, offering to show the EID instead of the code as an alternative solution. The call center personal confirms my request. 2 hours later, always no delivery.
I call back the call center, only to be asked to explain again my frustration, which I refuse to do. I ask for my delivery as I had requested earlier, the new call center personal, cannot be straight forward with me and tries for every instance to deviate and transgress form my main requests. I ask to speak to the manager, she first says yes, one minute later, the manager is not available and he will call me back within 24h. I ask for my delivery and she says, I will receive it the next day and surely not the same night. An extremely unprofessional company with untrustworthy personal and with no credibility and ethics whatsoever.
I wouldn't recommend it to anyone at all…
First and last experience…

Very bad costumer service, cant get any help at all, pick up return they cant do, there no communication between website and courier company that they use, do not sugget to order from Namshi

I ordered a few things from Namshi a few days ago and when i was trying to track my order the second day it said "delivered". I didnt receive anything and when i called them the first time they couldnt find me: not my email, not my name, not my order number and not even my phone number. Then i called again and said that they will send me an email m, but nothing. Third time i call she just told me u have to wait a few days they are so busy. I read that they do this to a lot of people and pretend they received a picture from the delivery man that he dropped it at our door.
Im not going to let this go, even if i have to deal with it with the police.

All the Offers on this website are for play with the customers and they don't get any responsibility for that...
I purchased around 230 USD in one order, and they had to credit my wallet with an amount they called cashback.
They did it. But without any description of the limited time it took to use it!
After 60 days without any notification, they deleted all the credit in my wallet...

Worst customer support service in the GCC for exchange and return.
Worst exchange and return services due to an incompetent customer service agent.
I have been following up for the past month and keep receiving the same generic response:

"We apologize for the problem you encountered, and we understand your patience. Please note that the relevant department is working hard to solve the problem with your request, and the relevant department has been alerted to follow up with you regarding the latest developments."

The issue is very simple and can be resolved by creating the correct airway bill number with the logistics supplier.
Namshi/Noon has got the worst after sales customer support service in the GCC.

From march 2024 the refund is very bad and delay of the refund more than one and half months with just email without any action

My order took 1 week & still drivers cannot deliver my order, not professional, application not up to dates, service 0 not recommended

I got 2 products from Namshi. One of the product Vitamin C from La Roche. Was oxidised after using on face.
After multiple calls and complaints.there was no action taken, nor anyone called from the coustomer service to take a note of it...
It's been absolutely waste of money to shop from Namshi.

Total disgusting service and horrible service

Take it from me "Run Forrest Run" lol, you're better off shopping elsewhere. What a disappointing experience i had with them, and their customer support team are totally useless specially the supervisors if they exist...
From 18/3/2024 and the issues are still ongoing

I've been following up my refund amount however,I didn't get any until now. The call center agent has worst customer service. It seems that they don't know the process.

NAMSHI cheats its customers and robs them of their money! I returned items on 28th Feb and today is 1st April but they have not refunded the amount for my return. They lied to me by first saying that the credit card refund failed and asked for my bank account details. I provided the details. On the 11th March they told me that the bank transfer has been initiated. But when I followed up yesterday they said that the Finance department has still not issued the refund. Their manager refuses to call me back and has lied to me as well. They make the customer chase them for their own money. NAMSHI is the worst online retailer. I have had a terrible experience and have been cheated. They will never give you back your money!

Items were delivered quickly, but when an issue arose to return one of the items for exchange customer service was very poor and no good solution was given. Overall unhappy with the customer service.

I ordered some football boots from namshi, specifically the mds zoom vapor 15s, and it shipped to me in less then 24 hours, in fact only a bit more than 12 hours, but it was my wrong size, which was my fault, so i asked for an exchange and it got approved. I asked how long it would take through email and they answered in a flash. The only reason im giving a 4 star is because the tag, box and wrapping paper were slightly damaged and the box had one small stain.

I ordered several times from Namshi from Qatar and I always satisfied with them serves. Well packaging as well. Easy returns and refunds in less than 1 week. Also I'm satisfied with 95% of them products.

Placed an order that cost me 288$. They took the money straight away from my card. No items delivered after 10days despite the status saying 5days I will received the item. Requested for refund but its a pain to get my money back. They wont give refund reference no. And all they say it has been referred to the concerned dept. but obviously you cant hold unto their words. Im chasing my money back everyday! To those who ever think of ordering from this site, please be cautious. Give yourself a favor

Never buy on Namshi. Its all Lies 1-2 days delivery! Dont ever believe on this. My items are not deliver i waited for 6 days and no one is even calling im following up online but useless team.
Never Ever to NAMSHI!'

This is the email to me. What a disaster shop they just give me a problem then now the money i will gonna wait again. F

"Thank you for contacting Namshi.

We are sorry for the inconvenience caused.

We would like to let you know that the order has been returned to its origin.

Kindly note that the amount will be refunded to your wallet as credit for 24 hours then it will be automatically transferred to the bank, noting that the transaction takes 14-21 business days."

I recently encountered a severe security breach involving my Namshi and Noon accounts, which resulted in an unauthorized transaction of AED196.80. Since both accounts are unfortunately linked, the hacker utilised my Namshi funds to purchase Razer cards through my Noon account.
Over the past week, I've been in constant communication with the customer service teams of both Namshi and Noon, only to find myself caught in a frustrating cycle of redirection between the two. This lack of accountability is utterly unacceptable. I want to emphasize that I have not utilised any public internet connections and have maintained the confidentiality of my password.
Moreover, I have not made a single purchase on Noon this year, making the fraudulent transaction even more glaring. Despite my persistent efforts, the promised managerial callback has failed to materialise, indicative of a frustrating disregard for customer concerns.
Evidently, the security infrastructure of both companies appears compromised, given that an unauthorised party successfully transferred funds from my Namshi to Noon account and executed an order using an unfamiliar phone number, which is unequivocally not mine. I have meticulously documented this entire ordeal with screenshots and intend to involve law enforcement to address this criminal activity.
My primary objective is the retrieval of my misappropriated funds. Regrettably, the subpar customer service experience has led me to the decision of closing both accounts asap. My time has been needlessly wasted, and this experience has been nothing short of infuriating.
In conclusion, the customer service I have received is substandard, and I strongly advise others to steer clear of both Namshi and Noon. This has been an utterly frustrating ordeal, and I still expect a swift resolution to this matter.